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METRO/MAKRO

Wholesale food for HoReCa and traders

Digital Solutions Installation Specialist

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNanterre, FranceIn-person

About the Job

Requirements

  • Have initial experience in a similar position.
  • Demonstrate organization, rigor, and effective working methods.
  • Demonstrate anticipation and the ability to adapt to different situations.
  • Have strong interpersonal skills and motivation to exceed expectations.
  • Be proficient in Microsoft Office and information systems.

Responsibilities

  • Configure the point-of-sale system before installation to make it effective for the client.
  • Install the point-of-sale system to meet clients’ dining-room and kitchen management needs.
  • Help clients learn to use the software and hardware, and conduct on-site installation and training sessions so they can operate the system independently.
  • Maintain mastery of the company’s solutions and keep knowledge of them current.
  • Understand the technical aspects of the digital solutions, including connectivity, networking, and point-of-sale management.
  • Stay informed about new market solutions and share relevant information with the digital team.
  • Support clients throughout their integration cycle, including configuration, installation, and on-site training.
  • Resolve client issues during integration to maintain client satisfaction.
  • Train clients on site to use the DISH POS digital solution independently.
  • Ensure the client integration process is smooth and efficient.
  • Prevent cancellations during the client integration process.
  • Increase use of the company’s tools and improve their usage index.
  • Communicate technical issues encountered in the field to Hospitality Digital teams and other partners.
  • Collaborate with regional field teams to ensure client satisfaction.

About the Company

METRO/MAKRO

Wholesale food for HoReCa and traders

METRO supplies food and related products to professionals, including hotels, restaurants, caterers (HoReCa) and independent traders, through large physical stores and a delivery network. Its product access combines in-store shopping with Food Service Distribution (FSD) and a digitally connected experience, plus METRO MARKETS, an international online marketplace for professional customers that has grown since 2019. The company’s approach extends across more than 30 countries and relies on a multichannel model to reach about 15 million customers, supported by a workforce of over 85,000 and a 2023/24 sales figure of €31 billion. METRO prioritizes sustainability and reports recognition from indices like MSCI, Sustainalytics and CDP. The goal is to meet professional customers’ needs with reliable, scale-enabled wholesale distribution and digital marketplaces that enable efficient purchasing while expanding international reach.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Düsseldorf, Germany
Founded
1964

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