Job Description

The Regulatory & Advocate Complaint Specialist will coordinate the research and compilation of information needed to respond to complex inquiries and complaints from State regulators, the Better Business Bureau, Attorney Generals, the CFPB, and attorneys, and will formulate communications that fully address all expressed allegations, concerns, inquiries and requests.

In the Role

Review regulatory and advocate inquiries and complaints to identify and determine the specific nature of allegations, concerns, inquiries and requests requiring response.
Coordinate with appropriate business operations and/or functions to research and collect information necessary to respond to inquiries and complaints.
Formulate communications that fully address all expressed allegations, concerns, inquiries and requests, balancing customer care and satisfaction with business objectives.
Coordinate responses with Law Department attorneys to express appropriate legal arguments.
Act as a liaison with the Law Department and Executive Office of Customer Care staff.
Appropriately track the investigation and development of all communications and maintains documentation.
Communicate with regulators, attorneys, and advocates concerning communications.
Promote compliance with OneMain policy/procedures and other applicable regulations.

Requirements

Associate Degree in Business or legal writing or equivalent experience
Must be able to effectively multi-task and manage work flow and business priorities.
Must be a clear and precise thinker with the ability to effectively communicate at different levels of understanding. Must have professional and calm demeanor with ability to tactfully deal with and work through difficult situations independently.
1-4 years' experience in technical/legal correspondence
1-4 years of financial service and/or paralegal experience
Strong written communication skills

Preferred:

Bachelors degree
Regulatory correspondence experience

Location: Evansville, IN - Hybrid

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

About the company

OneMain Financial provides personal loans to individuals in the United States, including borrowers who may have limited access to traditional banking. It offers both secured loans backed by collateral and unsecured loans, serving needs like debt consolidation, home improvements, and everyday expenses. The company earns money from interest and fees and funds future lending through the Springleaf Funding Trust securitization program, which bundles loans and sells them as securities to investors. Its goal is to offer accessible, personalized financial solutions at scale by leveraging a large branch network and a securitization-based funding model to support ongoing loan originations.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Baltimore, Maryland

Founded

1912

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Simplify's Take

What believers are saying

Q2 2026 originations rose 10% to $4.3 billion, with receivables reaching $26.9 billion.
Credit-card accounts rose 44% year over year, while card charge-offs fell to 17.7%.
OneMain issued $600 million of 7.125% senior notes on August 20, 2026.

What critics are saying

The May 5, 2026 breach exposed Social Security numbers for 15,472 Texas customers.
Randy Harris sued OneMain in Maryland on September 28, 2026 over disclosure delays.
If ABS markets freeze, OneMain's funding model strains and loan growth stalls immediately.

What makes OneMain Financial unique

OneMain serves nonprime borrowers through 1,400-plus branches across 44 states on July 29, 2026.
Its 32nd consumer-loan securitization since 2013 funded OMFIT 2026-1 on June 15, 2026.
Auto finance and BrightWay cards diversify revenue beyond personal loans, lifting accounts above four million.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Employee Stock Purchase Plan
Tuition Reimbursement
Paid Vacation
Paid Sick Leave
Paid Holidays
Paid Volunteer Time

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth

Yahoo Finance

Oct 28th, 2026

Five high-yield dividend stocks in unloved sectors, led by Ares Capital's 10.4% yield

Five high-yield dividend stocks sit in some of Wall Street's least popular sectors, and each has cash flow to back its payout, according to 24/7 Wall St. Western Midstream yields 8.2% and raised its 2026 distributable cash flow guidance to $2.15 billion. OneMain yields 7.4% with a 64% payout ratio and has made no dividend cuts since 2022. Kilroy Realty yields about 6.0%, and Dow yields about 4.1% after halving its quarterly dividend to $0.35 in 2025. Dow's second-quarter free cash flow of $692 million covered $253 million in dividends. Ares Capital pays the highest yield, 10.4%. Its third-quarter core earnings per share of $0.46 fell short of the $0.48 dividend, so the next report is key.

MarketBeat

Oct 23rd, 2026

OneMain (OMF) expected to post quarterly earnings on Friday.

OneMain (OMF) expected to post quarterly earnings on Friday. October 23, 2026 Key points. * OneMain is expected to report Q3 2026 results before the market opens on October 30. Analysts forecast earnings of $1.57 per share on $1.34 billion in revenue. * In the prior quarter, OneMain reported adjusted earnings of $1.31 per share, beating estimates, while revenue rose 6.7% year over year to $1.62 billion. * The company pays a quarterly dividend of $1.05, equivalent to a 7.4% annualized yield. Analysts maintain a "Moderate Buy" consensus rating with an average price target of $67.09. * Is OneMain on your watchlist? MarketBeat All Access adds unlimited watchlist stocks and real-time alerts for $149 a year, a rate that never goes up while you are a member. OneMain (NYSE:OMF - Get Free Report) will likely be issuing its Q3 2026 results before the market opens on Friday, October 30th. Analysts expect OneMain to announce earnings of $1.57 per share and revenue of $1.34 billion for the quarter. Parties can check the company's upcoming Q3 2026 earnings report for the latest details on the call scheduled for Friday, October 30, 2026 at 9:00 AM ET. OneMain (NYSE:OMF - Get Free Report) last posted its quarterly earnings results on Wednesday, July 29th. The financial services provider reported $1.31 earnings per share for the quarter, topping the consensus estimate of $1.26 by $0.05. The firm had revenue of $1.62 billion during the quarter, compared to analysts' expectations of $1.28 billion. OneMain had a return on equity of 23.49% and a net margin of 13.92%. The company's revenue was up 6.7% on a year-over-year basis. During the same quarter in the previous year, the business earned $1.45 earnings per share. On average, analysts expect OneMain to post $6.73 EPS for the current fiscal year and $8.42 EPS for the next fiscal year. OneMain price performance. Shares of NYSE:OMF opened at $57.02 on Friday. OneMain has a 1 year low of $45.78 and a 1 year high of $71.93. The company has a market cap of $6.56 billion, a P/E ratio of 8.42, a PEG ratio of 0.64 and a beta of 1.24. The stock's fifty day moving average price is $59.90 and its 200-day moving average price is $58.79. OneMain announces dividend. The firm also recently disclosed a quarterly dividend, which was paid on Friday, August 14th. Investors of record on Monday, August 10th were issued a $1.05 dividend. This represents a $4.20 annualized dividend and a yield of 7.4%. The ex-dividend date was Monday, August 10th. OneMain's dividend payout ratio (DPR) is presently 63.25%. Analysts set new price targets. A number of equities analysts have weighed in on OMF shares. Bank of America decreased their target price on OneMain from $71.00 to $67.00 and set a "buy" rating for the company in a research report on Monday, September 28th. TD Cowen dropped their price target on shares of OneMain from $68.00 to $66.00 and set a "buy" rating on the stock in a report on Tuesday, October 6th. Truist Financial raised their price target on shares of OneMain from $70.00 to $71.00 and gave the company a "buy" rating in a report on Thursday, July 30th. Deutsche Bank Aktiengesellschaft reiterated a "buy" rating on shares of OneMain in a research note on Friday, July 10th. Finally, Evercore set a $60.00 price objective on shares of OneMain in a research report on Thursday, October 1st. Eight analysts have rated the stock with a Buy rating, four have assigned a Hold rating and one has given a Sell rating to the stock. According to data from MarketBeat, the company has an average rating of "Moderate Buy" and an average target price of $67.09. Discover more MarketBeat All Access MarketBeat Research Tools Insider activity at OneMain. In related news, COO Micah Conrad sold 5,000 shares of the stock in a transaction that occurred on Tuesday, August 4th. The shares were sold at an average price of $65.40, for a total value of $327,000.00. Following the completion of the sale, the chief operating officer directly owned 91,250 shares of the company's stock, valued at approximately $5,967,750. This represents a 5.19% decrease in their position. The transaction was disclosed in a legal filing with the SEC, which can be accessed through this link. Also, SVP Michael Hedlund sold 2,500 shares of the firm's stock in a transaction that occurred on Wednesday, July 29th. The stock was sold at an average price of $64.00, for a total transaction of $160,000.00. Following the sale, the senior vice president owned 10,627 shares in the company, valued at approximately $680,128. The trade was a 19.04% decrease in their position. The disclosure for this sale is available in the SEC filing. The transaction was executed under a pre-arranged Rule 10b5-1 trading plan. Corporate insiders own 0.29% of the company's stock. About OneMain. OneMain Holdings, Inc, operating under the OneMain Financial brand, is a consumer finance company that provides personal lending and related financial services primarily to non-prime consumers in the United States. The company serves customers through a combination of branch locations, online and mobile channels, and centralized customer service operations. OneMain's principal products include secured and unsecured personal loans, which customers may use for debt consolidation, home improvements, major purchases, and other personal expenses. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Before you consider OneMain, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and OneMain wasn't on the list. While OneMain currently has a Moderate Buy rating among analysts, top-rated analysts believe these five stocks are better buys. The AI boom is creating opportunities across semiconductors, cloud computing, enterprise software, infrastructure, cybersecurity, and automation. Inside this report, you'll find 10 companies positioned to benefit as artificial intelligence moves from hype to real-world deployment and becomes a core growth driver for corporate America. Continue following MarketBeat

Paul Hastings

Oct 6th, 2026

Paul Hastings advises OneMain Finance on $1.7B side-by-side 144A/Reg S securitisations

Paul Hastings LLP advised OneMain Finance Corporation and its affiliates on two side-by-side 144A/Reg S securitisations. The transactions comprised four classes of notes issued by OneMain Financial Issuance Trust 2026-2 with an aggregate initial principal balance of $700 million and a two-year revolving period. Additionally, four classes of notes were issued by OneMain Financial Issuance Trust 2026-3 with an aggregate initial principal balance of $1.0 billion and a five-year revolving period. The Paul Hastings team included partners Megan Roberts, Brian Maher and Daniel Nicholas, along with associates Emily Firmston, Victoria Grace-Hunt and Cody Wlasuk.

TEISS

Oct 1st, 2026

OneMain Financial discloses data breach affecting thousands across multiple states.

OneMain Financial discloses data breach affecting thousands across multiple states. OneMain Financial Group, a consumer lending company based in Evansville, Indiana, disclosed a data breach first identified in May 2026 that exposed Social Security numbers and other personal information for more than 17,000 customers across several states. The company said it acted to stop the unauthorized activity after discovering it, took steps to enhance its security measures, and began working with a cybersecurity and forensic firm to investigate. The investigation found evidence that data containing personal information was accessed or acquired on May 5, 2026. OneMain has not disclosed the specific type of cyberattack or identified the party responsible. The exposed information included names, addresses, Social Security numbers and other account-related information. State filings show the breach affected at least 15,472 Texas residents, 1,516 South Carolina residents and 960 Oregon residents; it was also reported to California's attorney general. Public disclosure to state authorities began Sept. 25, 2026, and OneMain began mailing notification letters to affected individuals on Sept. 28. OneMain is offering affected consumers 24 months of complimentary credit monitoring and identity protection services through TransUnion. Enrollment is available through TransUnion's website using an activation code included in the notification letter, with a deadline of Dec. 31, 2026. The company set up a dedicated phone line for breach-related questions, available Monday through Friday from 8 a.m. to 8 p.m. Eastern time, in addition to its general customer service line. OneMain Financial operates more than 1,400 branches across 44 states, offering personal loans, auto loans and related credit products. Shamis & Gentile and Murphy Law Firm, two law firms specializing in data breach cases, said they are investigating the OneMain breach. Murphy Law Firm has alleged that cybercriminals infiltrated an inadequately secured OneMain network, an allegation OneMain's own disclosure does not address.

GlobeNewswire

Sep 29th, 2026

ONEMAIN FINANCIAL DATA BREACH: Edelson Lechtzin LLP launches investigation into exposure of Social Security numbers.

ONEMAIN FINANCIAL DATA BREACH: Edelson Lechtzin LLP launches investigation into exposure of Social Security numbers. National class action firm Edelson Lechtzin LLP is offering free case evaluations to individuals affected by the OneMain Financial data breach, which may have exposed names, addresses, and Social Security numbers. EVANSVILLE, Ind., Sept. 29, 2026 (GLOBE NEWSWIRE) - Edelson Lechtzin LLP, a national class action law firm, is investigating data privacy claims arising from the OneMain Financial Group, LLC data breach. OneMain Financial is a consumer lending company headquartered in Evansville, Indiana, operating more than 1,400 branches across 44 states. The company has begun notifying individuals whose personal information may have been exposed. Key Facts at a Glance * Company: OneMain Financial Group, LLC - a consumer lending company offering personal loans, auto loans, and related credit products through 1,400+ branches in 44 states. * When it happened: OneMain Financial first identified the breach in May 2026 and determined that personal data was accessed or acquired on May 5, 2026. * When disclosed: The breach was disclosed to state authorities beginning September 25, 2026, and OneMain began mailing notification letters on September 28, 2026. * People affected: At least 15,472 Texas residents and 1,516 South Carolina residents, with thousands of individuals affected across multiple states. * Information exposed: Names, addresses, Social Security numbers, and other account-related information. What Happened OneMain Financial discovered unauthorized activity on its systems in May 2026, stopped it, and launched an investigation with a cybersecurity and forensic firm. The investigation determined that data containing personal information was accessed or acquired on May 5, 2026. OneMain has not disclosed the type of cyberattack or the party responsible. The company reported the breach to the California, South Carolina, and Texas Attorneys General. What Information Was Exposed The compromised data may include names, addresses, Social Security numbers, and other account-related information. Because Social Security numbers and financial account details are highly sensitive, affected individuals face a lasting risk of identity theft, financial fraud, and targeted phishing. Your Legal Options Edelson Lechtzin LLP is investigating a potential class action to pursue legal remedies on behalf of individuals whose sensitive personal data may have been compromised. The firm is examining whether OneMain Financial implemented reasonable cybersecurity safeguards and whether additional measures could have prevented or reduced the breach's impact. The firm will evaluate your rights and potential claims at no cost. Recommended Protective Steps * Preserve your breach notification letter and enroll in the complimentary credit monitoring before the December 31, 2026 deadline. * Monitor your account statements and credit reports for unauthorized activity. * Consider placing a fraud alert or security freeze with Equifax, Experian, and TransUnion. * Be cautious of phishing messages referencing the breach. Contact Us for a Free Case Evaluation Speak confidentially with a data privacy attorney today: Marc Edelson, Esq., Edelson Lechtzin LLP, 411 S. State Street, Suite N-300, Newtown, PA 18940; Phone: 844-696-7492; Email: [email protected]; or click HERE to request a free consultation. About Edelson Lechtzin LLP Edelson Lechtzin LLP is a national class action law firm with offices in Pennsylvania and California. In addition to data breach litigation, the firm handles class and collective actions involving securities and investment fraud, federal antitrust violations, ERISA employee benefit plans, wage theft, and consumer fraud.

OneMain Financial

Regulatory and Advocate Complaint Specialist

About the job