Delivery Supervisor

Job Description

Job Responsibilities

• Oversee and coordinate all delivery operations within the assigned region, ensuring adherence to performance metrics such as dwell time, yield, cost per delivery, customer satisfaction, and transactional accuracy.
• Lead, mentor, and manage a team of Customer Experience Specialists, building a high-performing team with a professional and supportive work environment while driving productivity and personal development.
• Ensure timely vehicle arrivals at Tesla locations, maintain vehicle readiness, and facilitate smooth and convenient vehicle handovers for customers.
• Collaborate with the local Service team to align on VRI/PDI processes, ensuring operational synergy and high-quality vehicle preparation.
• Work cross-functionally with Inside Sales & Delivery, Order Operations, Financial Services, Logistics, and other support teams to streamline processes and enhance the delivery experience.
• Plan, forecast, and execute operational tasks, managing both vehicle and customer flows on a day-to-day basis, including delivery calendars and scheduled volumes.
• Manage the delivery pipeline, handle customer escalations, and ensure final payment collection and vehicle revenue recognition in collaboration with relevant teams.
• Continuously monitor and improve delivery processes to maximize efficiency and customer satisfaction, identifying opportunities for operational enhancements.
• Compile and present performance reports to leadership using standardized dashboards and tools, providing clear visibility into team and operational outcomes.
• Maintain Tesla’s high standards for operational excellence and customer service, ensuring a world-class delivery experience through consistent training and coaching of staff.

Job Requirements

• Proven experience in Sales, Service, or Operations, with a strong focus on problem-solving, operational efficiency, and achieving results.
• Demonstrated leadership skills, with prior experience managing or mentoring a team, including coaching and performance management through the full delivery cycle.
• Ability to prioritize tasks, manage multiple responsibilities, and meet business-critical deadlines in a fast-paced environment.
• Exceptional organizational, numerical, and analytical skills to oversee complex operational processes and delivery pipelines.
• Excellent written and verbal communication skills in Polish and English.
• Strong ability to build collaborative relationships and communicate effectively across all levels of the organization.
• Technological fluency and comfort working across multiple systems and tools, with proficiency in CRM software, MS Office Suite, and internal business systems.
• Superior attention to detail and a proactive approach to identifying and resolving operational challenges.
• Consistent record of customer service excellence and a passion for enhancing the customer experience.
• Must have and maintain a valid driver’s license with an acceptable and safe driving record, and a minimum of two years of driving experience.

Additional Notes

• This role is based at the Delivery HUB in Warsaw and requires on-site presence to manage daily operations and team interactions.
• Previous experience in delivery operations or customer-facing roles within the automotive industry is a plus.