Tesla

Makes electric cars, robotaxis and grid batteries

Mobile Service Router

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeLos Angeles, CA, USANo salary listedIn-person

About the Job

Requirements

Customer-facing experience, ideally in a technical or automotive setting, demonstrating a commitment to excellent service.
Proficiency in parts processes and warranty knowledge, with the ability to explain technical information in customer-friendly verbal and written form.
An interest in learning automotive techniques related to vehicle repair and servicing.
Adaptability and willingness to learn about changes in the personal transportation industry and Tesla products and services.
Organizational skills to handle multiple priorities, meet deadlines, and work in a fast-paced environment.
Verbal and written communication skills, including the ability to address difficult conversations and customer conflicts.
A valid driver's license, ability to work flexible hours including evenings, weekends, and holidays, and willingness to obtain state licensing where applicable.
Proficiency in Microsoft Office, Tesla programs, and reporting metrics.

Responsibilities

Coordinate repairs for new and used vehicles while ensuring compliance with warranty guidelines and specifications.
Respond to roadside requests and assess technical issues to determine whether resolution can be achieved remotely, over the phone, or requires technician intervention.
Communicate with customers via text, calls, email, and internal channels regarding service updates, scheduling, payment processing, and inquiries.
Schedule customers within hour-block windows, optimizing throughput and routing for mobile service technicians.
Collaborate with service leadership to plan for paid time off, vehicle maintenance, and adjustments to meet or exceed customer demand.
Use reporting metrics to guide procedural improvements and elevate the customer experience.

Category	Vehicle Service
Location	Los Angeles, California
Requisition ID	288737
Type	Full-time

Job Description

Tesla Motors is seeking an accomplished Mobile Service Router dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and employees. The ideal candidate will not only demonstrate technical expertise but also excel in delivering exceptional customer service. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world’s transition to sustainable energy.    

Job Responsibilities

Coordinate repairs for new and used vehicles, ensuring compliance with warranty guidelines and specifications
Respond to roadside requests and assess technical issues to determine if resolution can be achieved remotely, over the phone, or requires technician intervention
Communicate with customers via text, calls, email, and internal channels for service updates, scheduling, payment processing, and addressing inquiries
Schedule customers within hour block windows, optimizing throughput and routing for mobile service technicians
Collaborate with service leadership to plan for PTO, vehicle maintenance, and adjustments, striving to meet or exceed customer demand
Utilize reporting metrics to guide procedural enhancements, elevating the overall customer experience
Proficiency in the Microsoft Suite, Tesla programs, and reporting metrics

Job Requirements

Customer-facing experience, ideally in a technical or automotive setting, demonstrating a commitment to excellent service
Proficiency in parts processes, warranty knowledge, and the ability to articulate technical information in a customer-friendly manner, both verbally and in writing
Enthusiastically seeks understanding of automotive techniques related to vehicle repair and servicing
Positive, adaptable, and open to learning about changes in the personal transportation industry, as well as Tesla products and services
Strong organizational skills, with the ability to handle multiple priorities, meet deadlines, and thrive in a fast-paced environment
Excellent verbal and written communication skills, including the ability to address difficult conversations and customer conflicts
Valid driver's license required, ability to work flexible hours, including evenings, weekends, and holidays, and willingness to obtain state licensing where applicable

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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