Vice President
Citi
Vice President
Citi
Runs banking and payments for global clients
The Vice President, Digital Asset Custody Operations, is responsible for leading the end-to-end custody operations function, ensuring the accurate, secure, and timely processing of digital asset transactions and related operational activities. The role oversees operational governance, reconciliations, settlements, exception management, and control frameworks to maintain the integrity, efficiency, and resilience of custody services.
Leading AVPs and Analysts, the VP drives operational excellence through process optimization, automation, scalability initiatives, and the implementation of best-in-class operating practices. Working closely with Product, Technology, Risk, Compliance, and Client Service teams, the Vice President will support business growth, regulatory adherence, and the delivery of a high-quality client experience. The role also provides strategic leadership to the operations organization, fostering a culture of accountability, continuous improvement, talent development, and alignment with global business objectives.
Job Background / Context
§ Operational Leadership: Direct the daily operations of the digital asset custody team, establishing world-class standard for transaction execution across blockchain networks while upholding the service quality and resilience of the team.
§ Manage & develop a team fostering a culture of accountability, collaboration, & operational excellence.
§ Serve as the senior escalation point for complex settlement exceptions, blockchain transaction failures, and reconciliation issues, ensuring timely resolution and client satisfaction.
§ Own the implementation and adherence to risk and control frameworks, ensuring compliance with internal policies, industry standards, and global regulatory requirements.
§ Represent Operations in discussions with technology and product teams to identify, design, and implement process automation, workflow improvements, and reporting enhancements.
§ Act as a Subject Matter Expert (SME) for blockchain-based settlements, providing guidance on operational impacts of new products, protocols, and regulatory developments.
§ Partner with the Head of Digital Asset Operations to execute strategic initiatives, including technology migrations, process re-engineering, and new product rollouts.
· Maintain strong governance and documentation standards, ensuring all operational procedures, risk assessments, and contingency plans are up to date.
· Monitor operational metrics, SLAs, and KPIs, taking proactive measures to maintain and improve service levels.
· This role operates within a 24/7 shift model to ensure continuous operational coverage.
10 - 14+ years of relevant custody experience and at least 4 years of leadership experience in digital operations, technology, or financial services, directly focused on digital assets, blockchain, or distributed ledger technologies
Domain Expertise: Deep understanding of crypto and blockchain fundamentals (e.g., Bitcoin, Ethereum, Hyperledger), various consensus mechanisms, decentralized finance, smart contracts, and token standards (ERC-20, ERC-721, etc.)
Operational Acumen: Proven track record of designing and scaling complex operational processes, ideally in a highly regulated environment. Experience with back-office operations, settlement, and reconciliation is highly desirable
Regulatory Knowledge: Strong comprehension of the current regulatory landscape for digital assets globally, and an ability to translate regulations into actionable operational and technical requirements
Leadership Skills: Exceptional leadership, communication, and interpersonal skills, with the ability to influence stakeholders at all levels
Leadership & Stakeholder Acumen: Proven executive presence and diplomatic resilience; capable of aligning senior stakeholders across high pressure regulatory and/or technological transformations. Track record of building, coaching, and scaling a high performing operations team.
Problem-Solving: Demonstrated ability to analyse complex problems, identify root causes, and implement effective, scalable solutions
Risk & Control oriented: Demonstrated ability to embed strong risk awareness and control discipline into daily custody operations, ensure secure handling of client assets
------------------------------------------------------
------------------------------------------------------
------------------------------------------------------
------------------------------------------------------
------------------------------------------------------
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.
Explore more opportunities at Citi