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Merlin Entertainments

Manages branded visitor attractions and parks

Retail Guest Experience Host-Sea Life Arizona

Full-TimeDeadline 8/25/27
$15.40/hr
Entry
Tempe, AZ, USA
In Person
Food Service & Hospitality

About the job

Requirements
  • Six months to one year of experience in attractions, entertainment, or customer service-based positions is preferred.
  • Ability to work in areas with loud noises and confined spaces.
  • Ability to work independently or as part of a team.
  • Flexibility to work a variety of shifts, including days, nights, weekends, holidays, and special events.
Responsibilities
  • Create meaningful connections with guests of all ages.
  • Keep assigned areas looking great and ready for guests.
  • Help manage lines safely while maintaining a positive guest experience.
  • Follow opening, closing, and safety procedures.
  • Deliver high-quality guest service.
Desired Qualifications
  • Six months to one year of experience in attractions, entertainment, or customer service-based positions.
  • A fun, dynamic, and friendly personality.
  • Strong communication, listening, and motivational skills.

About the company

Merlin Entertainments operates a global portfolio of branded visitor attractions, including theme parks and experiences. It owns and runs properties such as LEGOLAND Parks, Sea Life centers, The Dungeons, Madame Tussauds, and the London Eye, combining rides, shows, and interactive experiences to attract paying visitors. The company grows by acquiring and integrating well-known brands and venues, then operating them as unified, brand-driven experiences across multiple countries. Its competitive edge comes from scale, a diverse mix of world-famous brands, and a track record of expanding via strategic acquisitions to create a broad, international attraction network. The goal is long-term growth and value creation by expanding its branded attractions footprint and improving operating performance, while staying private to focus on sustained development rather than quarterly market pressures.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

N/A

Headquarters

Poole, United Kingdom

Founded

1999

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Simplify's Take

What believers are saying

  • Minecraft Hotel opens at Chessington in 2027, expanding Merlin's highest-conviction licensed-IP engine.
  • Headout's September 23, 2026 Asia partnership widens Merlin's distribution across high-growth travel markets.
  • NiCE rollout lifted resolution to 95% and recommendation scores to 9.3, improving conversion and loyalty.

What critics are saying

  • Merlin issued ÂŁ657 million refinancing on September 10, 2026; 2029 maturities remain heavy.
  • S&P and Moody's turned negative after the refinancing, signaling weakening recovery prospects.
  • Attendance fell to 60.5 million in 2025; Madame Tussauds took a ÂŁ262 million writedown.

What makes Merlin Entertainments unique

  • Merlin operates 140 attractions across 24 countries, spanning parks, icons, and aquariums.
  • Its licensed IP machine turns LEGO, Minecraft, Peppa Pig, and Ferrari into repeatable traffic.
  • Private ownership by Blackstone and KIRKBI keeps capital available for long-cycle attraction builds.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation
  • 401(k) Company Match
  • Tuition Reimbursement
  • Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

8%

1 year growth

8%

2 year growth

11%
Express & Star
Oct 20th, 2026
Controversial London indoor penguin enclosure set to close in 2028.

Controversial London indoor penguin enclosure set to close in 2028. By Emily Beament, Press Association Environment Correspondent Published 20th Oct 2026, 10:35 BST A colony of gentoo penguins held at Sea Life London Aquarium will move to a bigger venue with fresh air in Birmingham. A controversial exhibit housing gentoo penguins in an indoor enclosure in London without access to fresh air or daylight will close in the next two years. The owners of Sea Life London Aquarium said they would start work in 2027 on an "enhanced" enclosure at the National Sea Life Centre in Birmingham to combine the colonies of gentoo penguins currently housed in the two venues. The birds are expected to move into their new home in 2028, and the gentoo habitat in London will close, Merlin Entertainments said in a statement. It comes after a high profile campaign by Freedom for Animals, the Born Free Foundation, the Daily Express Newspaper, MPs and members of the public urging bosses to provide better conditions for the penguins. Campaigners at the Born Free Foundation welcomed the news of the move to a bigger and environmentally enriched enclosure, saying "common sense and compassion have prevailed". Talks between the owners, campaigners and experts began in December last year after 75 MPs joined animal welfare activists calling for the release of the penguins "trapped in a basement without sunlight or fresh air" at the riverside aquarium just a short walk from Parliament. Earlier this year, Merlin Entertainments said it would merge the 14 penguins in the London site with the 17 housed at their Birmingham facility into a single colony with a new habitat that has natural light and more water space. It has also committed to end the breeding of gentoo penguins at its UK facilities. Now it has announced more details on moving the birds into a new habitat, created with input from an expert in wild penguins, which will be much bigger and benefit from natural light and seasonal variations. In a statement, the company said the enclosure "will provide a dynamic and complex environment with seasonal variations both above and below the water for the animals, reflecting aspects of natural weather conditions". "There will be land and water areas which are anticipated to be double the size of those in the existing London habitat, along with a longer pool. "In addition, an expanded 'deep end' of the pool will be created, offering over three times the space currently provided in both London and Birmingham." The company also said the facility will take steps to become a research centre to identify ways to support gentoo conservation in the wild. It will shortly submit formal plans to the local authority and, subject to approval, work will start in 2027. The penguins are expected to move into their new home during 2028, with exact timings guided by the needs of the penguins, with the space at the London venue repurposed to support Sea Life's conservation priorities, the company said. Dr Mark Jones, head of policy at The Born Free Foundation, said: "It has been quite a journey. "From the much-criticised basement environment in London to a significantly expanded and environmentally enriched enclosure in Birmingham - but nearly a year of careful and thoughtful discussion has paid off. "Because of Merlin's commitment to end breeding, this will be the last generation of gentoo penguins in Merlin's care. "Common sense and compassion have prevailed, the welfare of the penguins has been prioritised, and Born Free looks forward to continuing to engage with this project to help deliver the best possible outcome for the birds." Will Travers, executive president of Born Free, added that the end to further breeding or imports of the penguins - which are not threatened with extinction in the wild - will mean no more individuals will be born into a life of captivity and the current birds will be the last gentoos in Merlin's facilities. Laura Walton, co-director, Freedom for Animals welcomed the closure of the enclosure. She said: "Throughout our joint campaign, we called for the penguins to be moved to a sanctuary or facility with outdoor access, but sadly no feasible option was identified. "While the planned improvements at Sea Life Birmingham are positive, these penguins deserve far more than a lifetime behind barriers. "Crucially, Merlin's landmark commitment to end breeding means no further generations of gentoo penguins will be born into captivity at its facilities."

Experience UK
Oct 14th, 2026
Merlin and Mojang expand Chessington plans with Minecraft World Hotel.

Merlin and Mojang expand Chessington plans with Minecraft World Hotel. Merlin Entertainments and Mojang Studios have expanded plans for Minecraft World at Chessington World of Adventures Resort, confirming a themed hotel alongside the new theme park land planned for 2027. Minecraft World Hotel will become the first hotel based on the Minecraft franchise, adding an accommodation layer to the ÂŁ50m project in Greater London. The hotel will feature almost 70 themed rooms across four floors, with 20 premium rooms and 49 standard rooms drawing on the game's biomes, characters, mobs, colours and textures. For theme park operators, developers and IP owners, the announcement is significant because it extends Minecraft World beyond a day-visit attraction. By adding hotel rooms, themed dining and bar concepts, Merlin is developing a resort-led model that can support longer stays, stronger yield and deeper brand engagement. Hotel design extends the game world. The hotel has been designed to bring Minecraft's visual language into physical space. Check-in areas will reference the Overworld with block-style trees and animals, while Nether Portal-inspired lifts and mine tunnel corridors will carry the theme through guest circulation areas. Bedrooms will use Minecraft's blocks, items, mobs, textures and colours to create themed accommodation for both dedicated fans and broader family audiences. The offer will also include an underwater-themed restaurant inspired by the game's ocean biomes and a potions bar themed around the Woodland Mansion. For visitor experience designers, the hotel highlights the importance of continuity across an IP-based resort. The guest journey does not stop at the park gate. Arrival, corridors, rooms, food and beverage, and evening use all become part of the same story world. This approach also creates new operational and commercial opportunities. Themed accommodation can support premium pricing, while restaurants, bars and retail touchpoints provide further ways to extend spend beyond the core attraction. Escape the Nether anchors the ride offer. Merlin and Mojang have also named the first Minecraft rollercoaster as Escape the Nether. The attraction is described as the world's first Minecraft rollercoaster and will include both indoor and outdoor elements. The ride will take guests through dark mines before moving through a Nether Portal and emerging into the Overworld area of the land. Timelapse footage has shown construction progress, with track now in place as the land takes shape. For the attractions sector, the ride is notable because it translates Minecraft's digital environments into a physical thrill format. The indoor-outdoor structure gives designers scope to combine controlled media, scenic work and story sequencing with visible ride kinetics in the land. Gaming IP moves further into themed entertainment. Minecraft World represents a major step in the use of gaming IP within European theme parks. The franchise has strong global recognition, an established creative language and a large intergenerational audience, making it well suited to location-based entertainment. Mojang's creative team has noted the challenge of adapting Minecraft into a new physical medium, particularly around scale, biomes, blocks and mobs. Merlin's production approach appears focused on keeping the world recognisable while making it practical for rides, hotel operations and guest movement. For IP holders, the project underlines the value of close creative collaboration with operators. Translating a game into an attraction requires more than placing familiar visuals into a venue. It requires decisions about behaviour, interaction, environment, scale and narrative flow. Relevance for the visitor experience sector. The Chessington development will be closely watched by theme park operators, suppliers, designers, hotel groups and licensing teams. It combines several key industry trends: gaming IP, resort expansion, immersive accommodation, themed dining and family-friendly coaster development. For Experience UK's audience, the project may create future opportunities across scenic fabrication, AV, lighting, show control, themed interiors, operational planning, retail and hospitality design. By pairing Minecraft World with a themed hotel, Merlin and Mojang are positioning the project as a multi-day branded experience rather than a single attraction. As work continues ahead of the 2027 opening, Chessington is set to become an important case study in how major gaming franchises can be developed into resort-scale visitor destinations.

Hospitality & Catering News
Oct 6th, 2026
PizzaExpress launches hot food-to-go range at Thorpe Park Fright Nights.

PizzaExpress launches hot food-to-go range at Thorpe Park Fright Nights. October 6, 2026 PizzaExpress has launched a new hot food-to-go range at Thorpe Park's Fright Nights through a partnership with Merlin Entertainments and Aramark. The launch marks the first introduction of the new PizzaExpress format, which has been developed for food-to-go environments and is being served from a branded Airstream at Thorpe Park. The menu includes four pizzas: Sloppy Giuseppe, BBQ Chicken, American and Margherita. The single-serve pizzas are hand stretched and have been designed to be served to customers in under one minute. PizzaExpress said the new format forms part of its plans to make its menu available beyond its traditional restaurant estate and into more food-to-go locations. The launch follows a number of developments for PizzaExpress during 2026, including the introduction of a Margherita pizza on Aer Lingus flights and the opening of quick-service locations in London. The business currently operates nearly 360 restaurants across the UK, alongside its retail presence in supermarkets. Chris Holmes, PizzaExpress Chief Commercial Officer, said, "PizzaExpress has been an iconic part of family days out for more than six generations, so it feels only right to launch our first ever hot food to go range at with Merlin and Aramark at Thorpe Park throughout the Fright Night month. This is just the start of an exciting new mission to bring ultra-fast restaurant quality hot pizza and Dough Balls to people on the move and we look forward to landing in more food-to-go locations very soon." Fright Nights is celebrating its 25th anniversary at Thorpe Park this year and runs on selected dates from 2 October to 1 November. The event includes scare mazes, scare zones, live entertainment and rides operating after dark, including Hyperia. Paul Baines, Regional Director of Southern Operations at Aramark, said, "Partnering with the iconic brand that is PizzaExpress to bring these new pizzas to the market is incredibly exciting. A new offering from a trusted brand like PizzaExpress is exactly what the hot food to go market needs." The partnership between PizzaExpress and Merlin Entertainments also extends into PizzaExpress restaurants during October and November, with offers available to Merlin Annual Pass members. Associated Articles Aramark Extend Partnership with Merlin Entertainments Provides direct background on the relationship between Aramark and Merlin Entertainments, including food and beverage operations across attractions such as Thorpe Park Resort, Chessington World of Adventures Resort and LEGOLAND Windsor Resort. Auntie Anne's UK&I Unveils Plans to Open 10 Stores in 2026 Amid Rising Demand for Treats-To-Go Adds context on the continued growth of flexible food-to-go formats in high-footfall retail and leisure locations as operators look beyond traditional restaurant sites. IRO Sushi Opens Two New Sites in a Week as UK Expansion Accelerates Provides wider context on growth within the UK food-to-go and casual dining market, with operators developing formats designed around convenience and faster service.

Free Game Tips Ltd.
Sep 26th, 2026
First-ever Minecraft Hotel sets opening in London 2027.

First-ever Minecraft Hotel sets opening in London 2027. Minecraft Hotel to open in London. Minecraft Hotel, the world's first block-styled lodging, will debut in 2027 at Chessington World of Adventures in South-West London. The reveal came during the September 2026 Minecraft Live event, where Mojang Studios and Merlin Entertainments announced the new attraction and the park's first Minecraft-themed rollercoaster, Escape the Nether. Guests will jump straight into the block-inspired world, staying beyond the park gates and encountering familiar mobs, a Deep Sea Diner, and rooms that keep the fantasy alive even after departure. Park-Integrated adventure. Escape the Nether is promoted as the world's first Minecraft-themed rollercoaster, blending indoor and outdoor elements inspired by the perilous dimension. Discover more Language Resources Word Games The surrounding Minecraft World park will feature the exhilarating rollercoaster plus an immersive indoor-outdoor experience that mirrors the game's atmosphere. Inside the hotel: design & features. The concept art shows a blocky building with an outdoor sitting area, and the entrance bristles with a Baby Zombie Chicken Jockey, minecart rails, and a likeness of Steve wielding a pickaxe. Within the Deep Sea Diner, mossy stone pillars and kelp stalks hang from the ceiling, while walls display Ocean Monument sculptures. Rooms incorporate redstone lamps, wooden chests, and Creeper-themed cushions, reinforcing the algorithmic aesthetic and ensuring guests feel fully immersed in the cell-level world. While the hotel sets the tone for the park, Mojang's roadmap also earmarks a new Ice Caves biome for winter, a Sift dimension launch in 2027, and the debut of additional mobs and vegetation in the Four-dimensional Sift realm.

Headout
Sep 23rd, 2026
Headout expands global partnership with Merlin Entertainments across Asia.

Headout expands global partnership with Merlin Entertainments across Asia. Sep 23, 2026 Headout, home to the world's best real-life experiences, today announced the expansion of its global partnership with Merlin Entertainments across Asia, bringing four leading Merlin attractions in the region onto the Headout platform through direct integration. SEA LIFE Bangkok, Madame Tussauds Bangkok, Madame Tussauds Singapore and Madame Tussauds Hong Kong are now live and bookable on Headout. The expansion builds on a longstanding partnership between Headout and Merlin Entertainments across the US, UK, Europe, Australia and New Zealand. With Asia now part of that footprint, Merlin gains access to Headout's growing base of international and long-haul travelers, while Headout guests can discover and book even more of Merlin's iconic attractions around the world. The direct integration also makes the booking experience faster and more seamless, with real-time availability and instant confirmation. Travelers can book using local currencies and payment methods, with flexible options including Book Now, Pay Later, making it easier to plan and pay for experiences on their terms. "Asia is an incredibly important growth market for Headout, and we're excited to grow our presence here alongside Merlin. Merlin operates some of the world's most recognisable attractions, and bringing more of them onto Headout makes it easier for travelers to discover and experience them. We've built a strong partnership across markets globally and see plenty of opportunity to build on that success together across APAC." - Parth Maheshwari, Regional General Manager, APAC, Headout The expansion marks the next chapter in Headout and Merlin Entertainments' global partnership, as the two companies continue to make world-class experiences easier to discover and book for travelers across Asia and beyond. Images in this article