Assistant Manager

As a LuminAir Assistant Manager, you are responsible for operating the venue and managing the team including Assistant Managers,shift leaders, waiter/waitress and host/hostesses to create exceptional customer experiences. Main duties include supervising the team and ensuring high levels of service in the bar to deliver an excellent Guest-, and Member experience while controlling consistency, service level and team member satisfaction.

Our rooftop bar and terrace, LuminAir, (aka "THE BAR ABOVE AMSTERDAM") is an inspiring destination from day to night, set in an ever-changing space: neither the view outside nor the ambiance inside will ever be the same twice. LuminAir is a beverage-led venue, featuring world-class mixology, exclusively crafted drinks inspired by the intensity of the light and the winds around the world The food menu offers modern Dutch and international bites, finger foods, and sharing plates, while the Eclipse menu—for (semi)private events of 30 to 125 guests—includes modern canapés, table snacks, bar bites, and cocktail dinners. Do you love seeing customers enjoy a drink you have recommended?

• Are you passionate about great food and beverage?
• Do you know what it takes to deliver memorable customer service every time?
• Are you a supportive and inclusive team leader?
• Do you thrive in a fast-paced environment?

If so, the LuminAir Assistant Manager role is made for you!

Equally important, what do we offer?

Being part of our team as LuminAir Assistant Manager means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!

You will notice this by the following, among other things:

• A competitive salary
• Hilton Team Member benefits, which means nights from €40 incl. breakfast in Hilton hotels (+7,000 destinations) around the world
• The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members
• Growth and training opportunities, including through Harvard Learning and Hilton University
• Global career opportunities
• Wellness initiatives to help you thrive and be your best self
• Travel reimbursement starting at 0 km with a maximum of 8.39 euro per day
• A pleasant, international work environment
• The best staff parties
• 50% Food & Beverage discount in our F&B Outlets
• Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the UPNL program
• 50% Food & Beverage discount in other Hilton Hotels in the Netherlands
• Free use of our fitness centre

USEFUL TO KNOW: 

This position is full-time and will require working weekends and/or evening shifts. Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.

KEY RESPONSIBILITIES

As a LuminAir Assistant Manager, you will:

Exceptional Customer Experiences

• Take ownership of service delivery across the venue, ensuring exceptional Guest and Member experiences while supporting Assistant Managers during service.
• Take ownership of service delivery across the venue, ensuring exceptional Guest and Member experiences while supporting Assistant Managers during service.
• Lead by example on the floor, stepping into the Assistant Manager role whenever operationally required.
• Handle complex guest complaints and service recovery, ensuring timely and effective resolution.
• Drive revenue through upselling initiatives, monitoring performance against daily targets and coaching the team accordingly.
• Ensure operational standards and service consistency are maintained across all shifts.
• Support the Operations Manager in achieving departmental goals and continuous improvement initiatives.

Great Working Environment

• Lead the recruitment and selection process for frontline team members in partnership with the Operations Manager.
• Coordinate onboarding and induction programmes for new Team Members.
• Coach, mentor and develop Assistant Managers, Shift Leaders and frontline Team Members through regular feedback and on-the-job training.
• Conduct probation reviews and contribute to performance reviews and development plans.
• Prepare and manage weekly rosters, ensuring labour costs and business demands are balanced.
• Deliver engaging shift briefings and ensure effective communication throughout the team.

Day-To-Day Essentials

• Take ownership of daily labour planning and workforce scheduling.
• Monitor inventory levels, support stock control and investigate discrepancies.
• Assist with daily revenue forecasting and communicate business expectations to the team.
• Ensure compliance with Hilton brand standards, health & safety and hygiene procedures.
• Act as Manager on Duty in the absence of the Operations Manager or General Manager.
• Support Assistant Managers during peak periods and ensure seamless operation throughout the venue.

Who are we looking for?

We’re looking for someone with a passion for bars and at least 1 year experience in a similar position or has graduated from the Hotel School with managerial internship in the high volume restaurant or bar environment. 

To be successful in this position you will have:

• Customer focus, maintaining the highest standards of authentic service to create memorable experiences every time.
• Excellent communication skills to create connections with diverse customers and share information clearly
• Great teamwork and a positive attitude 
• Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

The perfect candidate is fluent in English (Dutch language skills would be an advantage).