Customer Success Manager - Renewable Supply
About the job
- 2–4 years of experience in key account management, including building durable relationships with decision-makers and operational stakeholders.
- Experience or background in strategy consulting, fast-growing startups, or renewable energy companies is beneficial.
- Ability to manage complex customer setups, take responsibility for outcomes, and deliver efficiently at high quality.
- Ability to identify and evaluate commercial opportunities through upselling and cross-selling, develop business cases, and negotiate based on value.
- Demonstrated success in customer retention, account expansion, and customer satisfaction, such as net revenue retention, churn reduction, or portfolio expansion.
- Analytical ability to derive clear recommendations from data, quantify impact levers, and make well-founded, key performance indicator-based decisions.
- Native-level German language proficiency.
- Fluent English language proficiency.
- Lead key existing customers to success through structured onboarding, continuous account development, and account expansion.
- Build trusted relationships with C-level and head-of stakeholders as well as operational stakeholders, serving as the primary point of contact.
- Identify growth opportunities within existing accounts, prioritize them by business value, and develop clear, convincing business cases.
- Resolve complex, business-critical issues pragmatically and deliver effective solutions under pressure.
- Coordinate internal execution across Sales, Product, and Operations, bringing clarity and momentum to delivery.
- Use Customer Success playbooks and quarterly business reviews, and further develop standards for scalable service excellence.
- Own commercial responsibility for the portfolio, including customer satisfaction, growth, retention, and measurable contribution to company success.
- Learn the company's products, processes, and energy market, and take on initial customer accounts during onboarding.
- Build decision-maker and operational relationships, understand customers' key value drivers, and become familiar with tools, playbooks, and internal processes.
- Independently manage a growing portfolio from structured onboarding through ongoing account development.
- Lead initial quarterly business reviews, identify commercial opportunities, and contribute to the development of Customer Success standards.
- Own a portfolio of existing customers end-to-end, focusing on strategically important accounts and C-level relationships.
- Deliver measurable results in customer satisfaction, retention, and growth, and improve Customer Success through process improvements and collaboration with Sales, Product, and Operations.
- Other European languages are advantageous.
- Background in strategy consulting, fast-growing startups, or renewable energy companies.
About the company
Trawa provides AI-powered energy procurement and management for SMEs, using an AI analysis of a client’s usage to create an optimized mix of electricity contracts, including PPAs with solar or wind, the spot market, and the futures market, purchased in staggered installments. It uses its platform to shift consumption to cheaper times and reduce both costs and carbon emissions, aiming for savings for the client. It differentiates itself by offering a one-stop service that covers analysis, procurement, supply, and cloud-based energy data analytics plus intelligent asset control for batteries and charging stations, helping with peak load and ESG reporting. Its goal is to make sophisticated energy procurement accessible to SMEs, lowering electricity costs and their carbon footprint while increasing energy independence.
Company Size
51-200
Company Stage
Series A
Total Funding
$40M
Headquarters
Berlin, Germany
Founded
2022
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Simplify's Take
What believers are saying
- July 2026: trawa reported 250 enterprises and clients like Flixtrain.
- April 2025 Austria launch and ÖBB win expand its addressable market.
- €24 million Series A in 2025 funds DACH expansion and product development.
What critics are saying
- Trawa’s software only ships with other products, limiting standalone adoption.
- Electricity procurement ties trawa to thin margins and volatile power-market spreads.
- A licensing or balancing failure would halt supply operations and destroy trust.
What makes trawa unique
- Trawa combines AI procurement, supply, and energy software for SMEs.
- July 2026: trawa serves 250 enterprises across Germany and Austria.
- Trawa won ÖBB traction power and customizes PPA-plus-spot supply.
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Benefits
Flexible Work Hours
Remote Work Options
Hybrid Work Options
Paid Vacation
Meal Benefits
Gym Membership
Professional Development Budget
Mentorship Program
Growth & Insights and Company News
6 month growth
↑ 6%1 year growth
↑ 7%2 year growth
↑ 8%The Berlin-based B2B energy company trawa, founded in 2022, has raised €36.5 million from investors like Headline and Balderton Capital. Recently, they secured €24 million to expand in Germany and Austria, grow their team, and enhance product development. Trawa uses AI for data processing and optimization, serving over 100 clients with renewable energy. They aim to expand into new European markets and introduce new products in energy supply and management.
trawa, a Berlin, Germany-based electricity provider and AI-powered software company, raised €24M in Series A funding
trawa, a Berlin-based electricity provider and AI-powered software company, has raised €24 million in Series A funding. The round was led by venture capital firm Headline, with participation from Norrsken VC, the impact fund of Klarna co-founder Niklas Adalberth, and existing investors Balderton Capital, Speedinvest, and AENU. Additional shareholders include Berlin-based VC Magnetic and Tiny VC from London.
Berlin-based renewable energy supplier trawa raised €10 million in seed funding led by Balderton Capital, with participation from TinyVC, Magnetic, Speedinvest, and AENU. The funds will be used to develop trawa's AI technology and product ecosystem, helping SMEs manage energy purchasing and usage. This brings trawa's total funding to nearly €12 million. The company aims to simplify the transition to green energy for businesses amid Europe's high electricity costs and energy crisis.
Trawa raises €10M to optimise SMEs' energy consumption and costs.