Project Manager - Robot Delivery Service

TEAM

Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all.

We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city.

We’ll expand “mobility” not only for people but also for goods or information. As a mobility of goods, our project is going to provide innovative logistics services in Woven City, which is located in Susono, Shizuoka, by using delivery robots, smart devices and simulation technology. We believe that super-easy movements of goods can change our value and lifestyle.


For more information about Woven City, please visit: https://www.woven-city.global/ 

WHO ARE WE LOOKING FOR?

We are looking for a passionate and experienced Project Manager to lead service operations and improvement using our products across digital and physical touchpoints. This position may require you to change your work location from Tokyo to Susono depending on the phase of service development. You will be frequently visiting the site at least on a business trip basis. If you want to tackle our new challenges of developing innovative services as a mixture of hardware and software, let’s make history together.

RESPONSIBILITIES

• Improve the products and operations of multiple services at Woven City using a robotic automated delivery platform
• Clarify product requirements to improve the services provided
• Work with the international technical development team to implement improved products into on-site operations
• Communicate and collaborate with internal and group company stakeholders involved in Woven City's operations
• Manage and train on-site operators

MINIMUM QUALIFICATIONS

• 5+ years of practical experience in the design, launch, maintenance, and improvement of hardware-related service operations
• Ability to formulate hypotheses based on qualitative information such as on-site observations and user feedback, and quantitative information such as metrics, and document product requirements for operational improvements in a format that engineers can understand
• Technical knowledge and communication skills to clearly communicate problems and requirements for improvements to get engineers with diverse backgrounds to take action
• Ability to balance, plan, and coordinate between development and operations, taking into account the situations and requests of both teams, and to advance service improvements according to a schedule
• Business-level English and Japanese proficiency
• Willingness to work on-site at Woven City (Susono, Shizuoka) on a regular basis (3+ days per week)

NICE TO HAVES

• Hands-on experience to train and manage on-site operators for service operations
• Hands-on experience improving the manufacturing process in factories through work observation
• Experience in developing and operating services or products that utilize robots
• Experience in developing and operating products using ROS
• Domain knowledge in logistics or apartment management fields