Payments Manager
No salary listed
Expert
Mexico City, CDMX, Mexico
In PersonMust be available to work in Mexico City.
Finance & Banking
About the job
Requirements
- More than 8 years of experience in payments, fintech, e-commerce, digital media, streaming, or related areas, ideally including at least 2 years in leadership positions.
- Demonstrated experience managing relationships with payment service providers (PSPs), acquirers, and processors.
- Experience working closely with Product and Technology teams on payment integrations and fraud-prevention initiatives.
- Strong knowledge of the digital payments ecosystem, including cards, alternative payment methods, digital wallets, and local payment methods in Latin America.
- Strong knowledge of key payment metrics, including approval rate, chargeback rate, fraud rate, and cost per transaction.
- Strong analytical skills and the ability to interpret data, identify trends and issues, and translate findings into concrete actions.
- Strong negotiation skills and third-party relationship management skills.
- Ability to communicate effectively and present results and recommendations to different levels of the organization.
- Ability to work independently, take ownership, and adapt quickly to existing processes and systems.
- Advanced English proficiency is required.
- Availability to work in Mexico City.
- Employment and education history will be verified.
Responsibilities
- Manage and maintain strong relationships with payment service providers, acquirers, processors, and other payment partners.
- Monitor payment performance, including approval rates, availability, fraud, costs, chargebacks, and other relevant KPIs.
- Proactively identify payment-performance issues and opportunities and coordinate appropriate corrective actions.
- Escalate and resolve operational incidents with payment providers, minimizing impact on users and the business.
- Participate in evaluating new providers, technologies, and payment solutions according to business needs.
- Oversee disputes and chargebacks, coordinating with payment providers and internal teams to minimize their impact.
- Prepare and present periodic reports on payment performance and relevant information to internal stakeholders.
- Work closely with Product and Technology teams to support payment integrations and initiatives.
- Review fraud-prevention rules with Product and make adjustments as needed.
- Support ongoing optimization of transactional flows, including checkout, payment retries, and transaction routing, to maximize approval rates and minimize user friction.
- Collaborate with Customer Care, Finance/Administration, Legal, and other teams to support payment-related operational requirements.
- Ensure payment-provider contracts and applicable regulatory certifications remain current.
- Identify opportunities to improve payment-related processes, tools, and operational workflows.
- Develop and support initiatives aimed at increasing approval rates and improving the user payment experience.
- Keep documentation of key payment processes and procedures up to date.
Desired Qualifications
- Experience in streaming, subscription services, or recurring-payment models.
About the company
TelevisaUnivision operates Spanish-language media brands, delivering TV networks, streaming services, and content production across the United States and Latin America. It creates and acquires Spanish-language programming, distributing it through traditional TV, cable and satellite, and direct-to-consumer platforms to reach viewers with a shared catalog. The company differentiates itself by being the world’s largest Spanish-language media group, combining Televisa’s content library with Univision’s distribution footprint across multiple markets. Its goal is to be the leading global platform for Spanish-language entertainment and information, serving diverse audiences wherever they watch.
Company Size
5,001-10,000
Company Stage
Debt Financing
Total Funding
$4.3B
Headquarters
Doral, Florida
Founded
1962
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 10% to $1.3 billion; subscriptions and licensing jumped 40%.
- Hulu Live TV Español and Spectrum expand ViX distribution to new subscribers.
- World Cup 2026 rights drove Mexico advertising up 23% and sublicensing income.
What critics are saying
- Q2 2026 U.S. advertising fell 29% to $323 million against Telemundo.
- January 2026 cuts eliminated 11 U.S. digital news roles, signaling operating retrenchment.
- If ViX stalls, declining linear cash flow and debt refinancing pressure crush flexibility.
What makes TelevisaUnivision unique
- ViX and TelevisaUnivision own premier Spanish-language sports and entertainment across Mexico and the U.S.
- Liga MX, World Cup, and Univision channels create unmatched bilingual audience reach.
- Dual-market content licensing monetizes one library through broadcast, streaming, and sublicensing.
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Benefits
- Paid Vacation
- Wellness Program
- Mental Health Support
- 401(k) Retirement Plan
- Life Insurance
- Health Insurance
- Dental Insurance
- Vision Insurance