Tesla

Makes electric cars, robotaxis and grid batteries

Associate Store Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeHoppers Crossing, AustraliaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or evidence of exceptional ability is required.
At least 5 years of applicable experience with a proven track record of meeting or exceeding goals is required.
Ability to prioritize multiple projects and meet business-critical deadlines is required.
Excellent written and verbal communication skills are required.
A dedicated and ethical approach to sales and sales operations is required.
Ability to develop collaborative relationships and act as a trusted partner is required.
Ability to work evenings and weekends in a retail environment is required.
A valid driver's license in the country of application, at least a 2-year driving record, and a clean driving history are required.
Ability to obtain applicable licensing is required.
Ability to complete a police check is required.
Valid working rights in the country of application are required.

Responsibilities

Coach and motivate the sales team to meet assigned sales, delivery, and productivity goals through customer electric vehicle education and product knowledge, excellent service, and merchandise presentation and promotion.
Demonstrate sales leadership through role-playing and an active presence in customer-facing locations.
Train and develop the team on sales and delivery processes.
Analyze data to determine optimal business strategies.
Set individual goals for team members and align them with store goals.
Ensure the team is fluent in all aspects of product knowledge.
Partner with Marketing to identify local marketing and event opportunities that drive sales.
Drive excellence across the business and meet profit-and-loss expectations for the location.
Ensure employees provide a high-quality experience in every customer interaction.
Manage escalations quickly and effectively.
Empower and guide employees through challenging customer concerns, supporting decisions that serve customers while advancing Tesla's mission.
Recruit, train, and develop management team members and employees, ensuring positions are filled in a timely manner.
Support, implement, and follow up on training.
Evaluate each employee's performance and provide ongoing feedback to drive results.
Identify high-potential talent and plan succession for business needs.
Ensure employees adhere to company policies and procedures.
Resolve people and safety issues promptly and effectively in collaboration with Human Resources and relevant teams.
Ensure facility maintenance and showroom presentation meet brand standards.
Control store expenses and continually seek cost reductions.
Ensure employees comply with the dress code and grooming guidelines.

Category	Sales & Customer Support
Location	Hoppers Crossing, VIC
Requisition ID	286862
Type	Full-time

Job Description

<p>Our Associate Store Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you willbe responsible forleading the recruitment, training,developmentand overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.</p><p>You will be challenged to support your team through training, coaching,motivatingand analysing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve targets, driveoptimalteam performance, andmaintainstore operations.</p>To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Job Responsibilities

BUSINESS HEALTH

Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
Demonstrate sales leadership by role playing and having an active presence in customer facing locations
Train and develop team on sales and delivery processes
Analyse data todetermineoptimalbusiness strategies
Set individual goals for your team, ensuring goals are aligned with store goals
Ensure team is fluent in all aspects of product knowledge
Partner with Marketing toidentifylocal marketing and event opportunities to drive sales
Drive for Excellence in all areas of business focused on reaching P&L expectations for respective location

CUSTOMER EXPERIENCE

Responsible for ensuring all employees provide best in class experience in every interaction
Manage escalations quickly and effectively
Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

EMPLOYEE ENGAGEMENT

Recruit, train, and develop management team and employees ensuring all positions are filledin a timely manner
Support, implement and provide follow-up for all training
Continually evaluate the performance of each employee and provide constant feedback to drive results
Identifyhigh potential talent and effectively succession plan for needs of the business
Ensure all employees adhere to Tesla policies and procedures
Resolve all people and safety issues ina timelyand effective manner, collaborating with Human Resources andappropriate teamseffectively

BRAND STANDARDS

Ensure facility maintenance and showroom presentation adhere to the brand standard
Control store expenses continually striving to reduce costs
Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

Job Requirements

Bachelor’s degree or evidence of exceptional ability
5+ years of applicable experience with proventrack recordto meet or exceed goals
Self-starting entrepreneur with exceptional management and coaching skills
Ability to prioritize multiple projects and adhere to business-critical deadlines
Excellent written and verbal communication skills
Dedicated and ethical approach to sales and sales operations
Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
Ability to work evenings and weekends in a retail environment
Valid driver’s license in the country in which you are applying,2 yearminimum driving record required with a clean driving history
Ability to obtainappropriate licensing, where applicable
Ability to complete Police Check
Right to Work – valid working rights in the country of application

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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