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W.W. Grainger

Industrial MRO supplier offering inventory management

Account Manager

Account ManagementPosted on Nov 10
Full-timePrince Rupert, BC, Canada

About the Job

Requirements

  • A bachelor's degree is required.
  • At least 3 years of direct outside sales experience, or equivalent inside sales or marketing experience, is required.
  • Strong planning discipline to align goals, manage a sales pipeline, and execute account strategies that drive revenue and margin.
  • Knowledge of structured sales processes, account penetration strategies, forecasting, and opportunity management.
  • Proficiency in customer relationship management systems such as Salesforce and other sales enablement tools to manage pipeline, accounts, and customer data.
  • Ability to use the sales process to uncover customer objections or concerns and determine appropriate solutions.
  • Ability to travel to each customer within the aligned market at least once per month, or more frequently when needed.
  • May be required to attend customer sites and comply with applicable safety requirements, including wearing required personal protective equipment. This may include a hard hat, steel-toed safety boots, or being clean-shaven or having a trimmed moustache or beard to wear a close-fitted N95 mask or other required PPE.
  • May be required to submit to alcohol and drug screening procedures imposed by customers as a condition of site access.
  • External candidates must undergo pre-employment background checks. Internal candidates must undergo a background check when moving from a non-driving role to a driving role.

Responsibilities

  • Produce positive sales growth for a specific geography or vertical market, managing an average of 40–45 current accounts and an average of $2 million annually.
  • Use Grainger's Salesforce customer relationship management system to perform daily business activities.
  • Demonstrate knowledge of company clients and their needs and requirements; remain alert and responsive to changing customer needs; and formulate strategies to enhance customer satisfaction, build relationships and product or service loyalty, and maintain competitive advantage.
  • Understand customer goals and evolving business needs, using market insights and internal resources to respond proactively to change.
  • Develop and execute plans to achieve company sales, gross profit, and related services objectives.
  • Partner with key internal and external stakeholders to support profitable growth across existing customer accounts, aligned with CSG.
  • Oversee managed-inventory support to deepen customer understanding, expand relationships, and drive sales results.
  • Communicate and apply Grainger's value proposition to deliver solutions that grow profitable sales.
  • Execute account penetration strategies, including regular business reviews, to maximize customer value and revenue.

About the Company

W.W. Grainger

Industrial MRO supplier offering inventory management

Grainger provides maintenance, repair, and operating (MRO) products to businesses and institutions worldwide. Its two-pronged approach combines High-Touch Solutions with inventory management and technical support, and Endless Assortment through online marketplaces like Zoro and MonotaRO for a broad digital catalog. The company leverages a strong supply chain and e-commerce to stock and deliver safety, power tools, lighting, and other facility maintenance items to more than 4 million customers. Its aim is to help customers efficiently source and manage MRO needs at scale across industries including manufacturing, healthcare, and government.

Company size
10,001+
Company stage
IPO
Headquarters
Douglasville, GA
Founded
1927

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