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Coupang

Sells goods online with its own overnight delivery

Time & Absence Manager - Hrm

HR Operations & CoordinationConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree or higher is required.
  • At least 10 years of HR-related experience is required.
  • At least 3 years of organizational management experience is required.
  • Ability to communicate fluently in Korean and English is required.
  • Ability to collaborate with a company-wide perspective is required.
  • Ability to investigate details and solve HR process-related problems is required.
  • Ability to set clear priorities and successfully lead multiple HR projects is required.

Responsibilities

  • Lead and manage the Time & Absence team to provide high-quality, prompt, and compliant services.
  • Establish team goals, operational key performance indicators, and service-level agreements, and maintain accountability for achieving performance targets.
  • Provide team members with coaching, guidance, and opportunities for growth and development.
  • Monitor workload distribution, staffing, and operational efficiency to respond to business growth.
  • Build and reinforce a culture of continuous improvement, operational excellence, and customer-centric service.
  • Oversee the end-to-end time management process, including time entry, approvals, corrections, audits, and exception management.
  • Accurately manage employee schedules, attendance records, overtime, leave balances, and working-time compliance.
  • Ensure time submissions and approvals are completed on schedule to support smooth payroll processing.
  • Identify, escalate, and resolve complex time and attendance issues to minimize operational risk.
  • Establish governance and controls to ensure consistent time and leave processes across different employee groups.
  • Administer annual leave, sick leave, maternity and parental leave, unpaid leave, and other statutory or company-provided leave programs.
  • Ensure leave policies are interpreted and applied consistently across the organization.
  • Partner closely with Payroll to ensure time and leave data are delivered accurately and on time.
  • Validate time and attendance data used in payroll calculations and support payroll reconciliation.
  • Ensure compliance with labor laws, working-time regulations, internal policies, and audit requirements.
  • Support internal and external audits related to time and leave administration.
  • Define and monitor key operational metrics, including attendance, overtime, leave utilization, compliance, payroll readiness, and service performance.
  • Analyze workforce data and trends to identify operational risks, process improvement opportunities, and productivity improvements.
  • Provide insights and recommendations to HR and business leaders to support workforce-related decisions.
  • Develop and maintain standard operating procedures, governance documentation, and training materials to ensure process consistency and scalability.
  • Oversee the Time & Absence technology roadmap, including Workday and related HR platforms.
  • Lead system enhancements, testing, integrations, and implementation of new functionality.
  • Drive automation and self-service initiatives to improve employee experience, operational efficiency, and scalability.
  • Partner with the HRAI team to improve data quality, reporting capabilities, and overall system effectiveness.
  • Collaborate with Legal, Compliance, Employee Relations, Payroll, STP, and business leaders to support workforce and organizational operations.
  • Serve as the final escalation point for complex employee inquiries and operational issues.
  • Lead cross-functional projects related to workforce management, attendance, leave administration, and compliance.
  • Drive organizational alignment on process improvements, policy decisions, and strategic priorities.

Desired Qualifications

  • Experience operating Workday or another human resources information system is preferred.
  • Human resources experience in a multinational company is preferred.

About the Company

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Coupang

Sells goods online with its own overnight delivery

Coupang runs one of South Korea's largest online stores, selling groceries, electronics, household goods and fashion to consumers and small businesses. Rather than relying on outside carriers, it delivers most orders through its own warehouses and drivers, and its Rocket Delivery service brings millions of items to doorsteps overnight or the same day. Shoppers order through the Coupang app or website, and the company earns money from its own retail sales, commissions and fulfillment fees from outside sellers, and a paid membership. Coupang was founded in Seoul in 2010 and is headquartered in Seattle, with most of its operations and staff in South Korea.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
2010

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