Client Services Associate 2

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. 

Position Summary: 
The Client Services Associate II is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, and Sales Representatives. The Client Services Associate II must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel. 
Essential Duties and Responsibilities: 

• Perform duties of Client Services Associate.
• Meet higher KPIs than a Client Services Associate.
• Support Quality Assurance & Training as directed by Leadership.
• Act as a mentor to the Client Services Associates.
• Assist in troubleshooting and responding to or resolving questions from the Business Process Outsourcing (BPO) team and Client Services Associates.
• Responsible for escalating issues or trends to Leadership
• Participate in and/or support department level tasks (expired kits, data cleanup, etc.), as assigned by Leadership.
• Other tasks/administrative duties as needed.
• This position requires regular onsite presence at our Palo Alto office based on business and team needs.

Qualifications

• Bachelor’s degree preferred.
• High school diploma, or its equivalent required plus experience.
• 2+ years of experience working with customers in biotech, life science, diagnostic or healthcare setting is 
• preferred. 
• Ability to work as part of a team comprised of internal employees, contractors and
managers.
• Ability to multitask and take on various projects.
• Ability to work with self-discipline, good judgment and independence in a dynamic office and/or remote setting.
• Excellent written, verbal communication skills are required, as is computer proficiency.
• Solid experience using Salesforce.com and Microsoft Office.
• Flexibility with respect to working hours based on operational need.
• Must live locally to Palo Alto

​
Client Services positions are considered business-critical and require flexibility and availability to work during U.S. Company-observed holidays, including the Company’s annual holiday shutdown period, based on client and operational needs.

AI & Digital Fluency

• Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies.  Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.

Primary Location: Remote-USA-CA
Primary Location Base Pay Range: $24 - $33
Other US Location(s) Base Pay Range: $23 - $31
If the role is performed in Colorado, the pay range for this job is: $24 - $33