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T-Mobile

Connects U.S. customers by phone and internet

Mobile Associate - Retail Sales

Retail SalesConfirmed live in the last 24 hours
Part-timeFort Atkinson, WI, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • At least six months of customer service and/or sales experience is required; retail experience is preferred.
  • Applicants must be at least 18 years old and legally authorized to work in the United States.
  • Candidates must be passionate about advocating for customers and connecting with them authentically.
  • Candidates must have a competitive drive and a demonstrated ability to succeed in a fast-paced sales environment.
  • Candidates must be willing to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
  • Candidates must be effective at balancing customer needs and performance goals.

Responsibilities

  • Build proficiency in serving and selling to customers while providing an excellent customer experience and building loyalty.
  • Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
  • Explore individual customer needs and provide hands-on demonstrations of current technology in-store.
  • Sell alongside customers to identify personalized solutions, including accessories and Internet of Things devices, beyond basic devices and service plans.
  • Address service and sales needs with composure, integrity, and compassion.
  • Develop proficiency with and consistently use digital tools during customer interactions and onboarding to demonstrate neighborhood LTE coverage and explain T-Mobile plans and services.
  • Complete training on the in-store customer experience, new skills, processes, systems, and reference resources.
  • Use time between customers to seek information and learn about wireless and technology innovations.
  • Build relationships and partner with T-Mobile employees across business and customer service channels.
  • Identify small-business leads and hand them off successfully.
  • Support team initiatives and help create an inclusive environment.

Desired Qualifications

  • Retail-environment experience is preferred.

About the Company

T-Mobile

Connects U.S. customers by phone and internet

T-Mobile runs a nationwide wireless network for consumers and businesses in the United States, selling mobile phone service and broadband internet access. Its flagship T-Mobile brand sits alongside prepaid brands Metro by T-Mobile and Mint Mobile, reaching customers with different budgets and payment preferences. Customers connect through phones or home internet gateways, while businesses buy connectivity for staff and connected equipment. Revenue comes from recurring service plans, wholesale network access, and sales of devices and accessories. Its operating roots date to 1994, and its headquarters are in Bellevue, Washington, and Overland Park, Kansas.

Company size
10,001+
Company stage
IPO
Headquarters
Bellevue, WA
Founded
1994

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