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Klaviyo

Builds marketing software for consumer brands

Senior Lead AI Engineer - G&A Systems

AI Application EngineeringUpdated on Nov 14
Full-timeBoston, MA, USANo salary listedIn-person

About the Job

Requirements

  • Minimum 5 years of engineering or data engineering experience, including 2 years building AI/ML or large language model-powered solutions that deliver tangible business outcomes.
  • Proven ability to set technical direction and build 0-to-1 systems with meaningful organizational impact.
  • Experience with React, JSON, Python, SQL, and modern application programming interfaces.
  • Experience with large language model platforms such as OpenAI, Claude, and Gemini.
  • Experience designing AI-powered workflows, agents, or copilots.
  • Experience integrating with Finance systems through Runlayer and Model Context Protocols.
  • Experience integrating with enterprise financial software-as-a-service systems.
  • Experience designing scalable and secure systems, automation frameworks, and internal tools.
  • Experience working with sensitive data and implementing responsible AI practices.
  • Ability to translate ambiguous business problems into scalable technical solutions.

Responsibilities

  • Reimagine core Finance workflows, including accounting, procurement, deal desk approvals, revenue, and month-end/quarter-end close cycles, through an AI-first lens.
  • Design and build AI-powered workflows, copilots, and agents that automate and augment Finance processes.
  • Architect and implement integrations across software-as-a-service systems such as NetSuite, Zip, Zone Advanced Billing, Avalara, and Vertex.
  • Partner with the internal IT AI team to establish best practices for prompt engineering and evaluation, large language model system design and orchestration, and versioning, testing, security, and observability of AI systems.
  • Enable AI use cases, including copilots, assistants, and automated workflows, to improve execution speed and Finance decision-making.
  • Collaborate with stakeholders to translate business problems into scalable AI solutions.
  • Identify opportunities to replace manual workflows with AI-native solutions.
  • Define and track success metrics for efficiency gains, time savings, and operational effectiveness.
  • Advise Finance leadership on the possibilities and applications of AI.
  • Design systems that handle sensitive financial data with security, privacy, and trust.
  • Partner with Internal Audit, Security, Legal, and Global IT to ensure compliant and ethical AI deployment.
  • Work with Security, Global IT, and GTM Systems to align on shared AI infrastructure and standards.
  • Contribute to and adopt company-wide AI patterns, tooling, and best practices.
  • Build reusable frameworks, workflows, playbooks, and training materials to enable Finance teams to use AI.
  • Help non-technical stakeholders use and iterate on AI-powered tools.
  • Advocate for scalable, well-governed AI systems that integrate with the broader technology ecosystem.
  • Shape how the company adopts AI internally, beginning with Finance systems.

Desired Qualifications

  • Experience with financial systems such as NetSuite, Zip, Avalara, Vertex, or Zone Advanced Billing, or equivalent systems.
  • Familiarity with Sarbanes-Oxley and Information Technology General Controls.
  • Familiarity with middleware automation platforms such as n8n, Workato, and Zapier.
  • Experience in high-growth software-as-a-service environments.
  • Contributions to AI governance, internal AI platforms, or experimentation frameworks.

About the Company

Klaviyo

Builds marketing software for consumer brands

Klaviyo builds customer relationship software for consumer brands, combining marketing, customer service, analytics, and a customer data platform in one system. Its platform draws on shoppers' purchases, browsing, and message activity to create customer profiles that brands use to personalize communications. Businesses use these profiles to automate email, text, WhatsApp, and mobile push campaigns, while AI agents create marketing work and answer customer questions. Klaviyo earns subscription fees based on active customer profiles, message volumes, and service activity, rather than charging for each employee who uses the software. Founded in 2012, the company is headquartered in Boston, Massachusetts.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Boston, MA
Founded
2012

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