Senior Operations Manager

OVERVIEW

At Alo, our employees are the forefront of bringing our beloved brands to consumers through our fulfillment, customer care, and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Alo, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

The Senior Operations Manager,DC is responsible for leading day-to-day operations within a high-volume, fast-paced fulfillment center. This role ensures safe, efficient, and customer-focused execution across inbound, outbound, and returns operations while driving productivity, quality, and continuous improvement. The Senior Operations Manager, DC plays a critical role in peak execution, people leadership, and operational scalability.

RESPONSIBILITIES

• Fulfillment Operations Execution

• Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns.

• Ensure consistent achievement of service level agreements (SLAs) for same-day and next-day order fulfillment.

• Monitor real-time performance and adjust labor and workflows to meet changing demands.

• People Leadership

• Lead and Develop Operations Managers, Area Managers, Supervisors, and frontline leaders.

• Drive strong safety performance and ensure compliance with all workplace safety standards.

• Coach leaders on performance management, engagement, and talent development.

• Peak & Labor Management

• Execute peak-season and promotional event plans, including staffing, training, and shift coverage.

• Manage labor productivity, attendance, and overtime to meet volume requirements.

• Support flex staffing, temporary labor, and cross-training strategies.

• Performance Management & Continuous Improvement

• Own operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time.

• Conduct root-cause analysis for misses and lead corrective action plans.

• Drive Lean, Six Sigma, and Kaizen initiatives to improve speed, quality, and cost.

• Systems & Technology

• Ensure effective use of WMS, OMS, labor management, and fulfillment technologies.

• Partner with IT and engineering teams to resolve system issues and improve throughput.

• Support rollout and stabilization of automation and process changes.

• Financial & Cost Control

• Manage departmental labor and operating costs within budget.

• Identify productivity improvements and cost-saving opportunities.

• Support capital and process improvement business cases.

• Cross-Functional Collaboration

• Partner closely with Transportation, Customer Experience, HR, Maintenance, Engineering, and IT teams.

• Communicate operational status, risks, and performance updates to site leadership.

QUALIFICATIONS

• Education & Experience

• Bachelor’s degree in supply chain, Operations, Business, Engineering, or related field preferred.

• 5–8+ years of progressive operations leadership experience in e-commerce, fulfillment, or high-volume distribution.

• Experience leading large teams in a multi-shift environment.

• Skills & Competencies

• Strong execution in fast-paced, high-change environments.

• Data-driven mindset with strong analytical and problem-solving skills.

• Hands-on leadership style with the ability to coach and develop teams.

• Working knowledge of WMS, labor management systems, and fulfillment KPIs.

• Excellent communication and cross-functional collaboration skills.

• Working Conditions

• Fulfillment center environment with extended hours and peak-season demands.

• Ability to work nights, weekends, and holidays as required.

• Minimal travel expected.

• Success Measures

• On-time ship rate and order accuracy

• Productivity and labor efficiency

• Safety and compliance performance

• Peak execution results

• Team engagement and retention