Automotive Tech Support
About the job
- Advanced English proficiency.
- Passion for European cars, including ownership experience and/or European car community engagement.
- Ability to clearly and professionally explain complex technical concepts via phone, chat, and email.
- Proficiency in computer use and comfort with technology and digital tools in a professional office setting.
- Ability to handle multiple customer inquiries in a fast-paced environment.
- One or more years of experience in customer service or technical support in a business process outsourcing setting.
- Provide expert pre-purchase support via phone, chat, and email to help customers select the right parts for repairs.
- Troubleshoot post-purchase issues, including incorrect orders and job-specific part replacements.
- Handle advanced technical escalations to support customer service team members.
- Document customer interactions accurately, resolve cases efficiently, and adhere to workflows.
- Identify recurring issues, collaborate with internal teams, and help improve products and processes.
- Work with technical content and product teams to improve fitment accuracy and product descriptions for European car parts.
- Contribute to internal knowledge bases and document common technical solutions.
- Keep up with the latest European vehicle technologies and industry advancements.
- Hands-on experience in car repair and working knowledge of car parts.
About the company
Hire Horatio CX provides tech-enabled business process outsourcing focused on customer experience and operational support. It builds dedicated, handpicked teams that act as an extension of a client’s brand, delivering omnichannel customer care, back-office tasks, trust and safety services, and fraud monitoring. The company uses a hybrid model that combines AI and automation with human agents, plus CX consulting and quality assurance outsourcing to optimize workflows. Its Latin American nearshore footprint and focus on creating a better work environment set it apart, serving high-growth industries like e-commerce, fintech, healthcare, and technology to improve customer experience and retention.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2018
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Simplify's Take
What believers are saying
- Horatio reported 77% of customers expanded engagements after starting, validating land-and-expand economics.
- The company said 2024 workforce nearly doubled from 1,600 to nearly 3,000 employees.
- Healthcare, fintech, and e-commerce demand for compliant nearshore CX keeps Horatio's services relevant.
What critics are saying
- Revelio Labs showed 2026 employee counts down 2.5% from 2025, signaling utilization pressure.
- Horatio listed no open jobs in August 2026, suggesting hiring momentum stalled.
- Honduras expansion adds 500 seats before demand proves durable, risking underfilled capacity and margin compression.
What makes Hire Horatio CX unique
- Bootstrapped since 2018, Horatio reached nine-figure ARR without outside funding in 2026.
- HoratioHX, launched February 2, 2026, packages healthcare CX with compliance-heavy operations.
- Its Latin America offices enable bilingual, in-office nearshore delivery across Santo Domingo, Bogotá, Santiago, Honduras.
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Benefits
Health Insurance
Performance Bonus
Employee Discounts
Commuter Benefits
Employee Social Events
Professional Development Budget
Wellness Program
Company News
Miami-based Horatio has reached nine figures in annual recurring revenue after seven years of bootstrapped growth, placing it among less than 1% of companies to achieve this scale without outside capital. Founded in 2018 by Jose Herrera, Alex Ross, and Jared Karson, the company started as a customer support startup and now serves over 125 clients across healthcare, fintech, and e-commerce. Horatio employs more than 3,500 people across the US and Latin America, with operations in the Dominican Republic, Colombia, and Honduras. The company is growing at 40% year-over-year, with 77% of customers expanding their engagement after initial partnerships. Horatio nearly doubled its workforce in 2024 and recently launched HoratioHX, a healthcare-focused division supporting patient engagement and revenue cycle management.