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IVC Evidensia

Operates veterinary clinics and referral hospitals

Veterinary Receptionist

Clinical Support & Patient AdministrationPosted on Nov 9
Part-timeMalvern, UKNo salary listedIn-person

About the Job

Requirements

  • Experience in a customer-facing role with a strong focus on service and attention to detail.
  • Ability to manage multiple tasks effectively in a busy environment.
  • Excellent communication skills and a professional, welcoming manner.
  • Willingness to support colleagues and work collaboratively.
  • A proactive attitude and openness to feedback and learning.

Responsibilities

  • Liaise with clients and clinical staff to provide a high level of customer care.
  • Meet and greet clients and their pets.
  • Book appointments and manage the diary.
  • Manage telephone and email enquiries.
  • Take payments for services and products.
  • Manage cash and end-of-day banking.
  • Handle animals, clean, order stock, and undertake a small amount of lone working.

About the Company

IVC Evidensia

Operates veterinary clinics and referral hospitals

IVC Evidensia runs a large network of veterinary clinics, hospitals, and after-hours centers across Europe and North America, providing care to pets. It makes money from services at its 2,500+ locations and from its online Pet Drugs Online pharmacy. The company grows by acquiring existing practices and integrating them into a centralized network while letting clinics keep clinical freedom and access centralized support like procurement, administration, and staff development. Its goal is to expand its geographic reach, consolidate the fragmented veterinary market, maintain high clinical standards, and support its teams through programs such as Positive Pawprint and employee recognition.

Company size
1,001-5,000
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$463.9M
Headquarters
Bristol, United Kingdom
Founded
2011

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