Design Lead

 About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Lead, Sales (Key Holder) role

You will inspire customers to express themselves in their home. You will bring the brand to life for our customers by making it easy for them to discover products that best suit the way they entertain. You will drive sales by sparking connections and making lasting customers of the brand.

 Responsibilities
• Support store's selling, service, event and customer experience efforts to drive traffic & sales, increase conversion, and 
strengthen brand loyalty. 
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer 
service by making the customer experience the priority
• Meet personal productivity targets and goals, while providing exceptional customer service to our guests.
• Demonstrates selling behaviors that drive sales and build brand loyalty leveraging all services/opportunities: credit 
card/the Key, email capture, registry, BOPIS/BOSTS/BOSFS, and STELLA
• Support clienteling efforts to drive traffic and build brand loyalty.
• Model selling & service for the team. Achieve SPH.
• Partner with GM to assess, recognize and motivate talent.
• Serves as a learning partner and guide during associate onboarding. Facilitates design crew training and skill building 
activities as required for design and sales team.
• Effectively supports the selling floor to maximize traffic, conversion and sales.
• Manages Brickworks to ensure appointments are assigned to Design Crew members in a timely manner.
• Ensures effective cashwrap organization.
• Abide by all safety, security/injury and emergency policy and procedures. 
• Comply with all company policies and procedures. 
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our 
People First Philosophy. 
• Perform projects and assignments as directed by the management team.

Qualifications & Requirements 
• 1-3 years retail sales experience with shift supervision experience preferred
• 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty 
retail preferred, but not required).
• Effective communication, organization and leadership skills.
• Proven ability to motivate and influence others through personal actions and examples.
• Ability to lift & mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment & safety techniques
• Employment/promotion to this role will be contingent on successful completion of a background check.

**This position description is not inclusive of all duties and responsibilities and can be changed without notice**
 

Physical Requirements

·        Must be able to be mobile on the sales floor for extended periods of time

·        Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

·        Full time associates are expected to have open availability to meet the needs of the business.

·        Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend

** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. 

**Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

• In addition to having the Casual availability required, Lead associates must be available to meet the needs for their area 
of responsibility at their store. Examples: Design Keyholder must have availability for peak sales/traffic or to support 
selling when Sales Associates cannot be scheduled.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for: 

·        A generous discount on all Williams-Sonoma, Inc. brands

·        A 401(k) plan and other investment opportunities

·        A wellness program that supports your physical, financial and emotional health

·        Paid vacations and holidays (full-time)

·        Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

·        Cross-brand and cross-functional career opportunities

·        Online learning opportunities through brand specific resources and WSI University 

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.