G

Global Credit Union

Member-owned financial cooperative offering banking services

Fraud Operations Officer 1

Full-TimeDeadline 10/10/27
$69.6k - $132.8k/yr+ Short-term and long-term incentives + 401(k) match of 5%
Mid, Senior
Bachelor's
Anchorage, AK, USA+1 moreMore locations: Glendale, AZ, USA
In Person
Risk & ComplianceFinancial Crime & AML

About the job

Requirements
  • A bachelor's degree in Business Administration, Criminal Justice, or a related field is required; alternatively, three years of financial institution operations or financial crimes investigation experience, including at least two years in a comparable management position, may substitute for education.
  • Ability to resolve problems and function with minimal supervision.
  • Thorough familiarity with banking and financial regulations.
  • Strategic and tactical analysis skills and the ability to exercise discretionary judgment.
  • Sound oral and written communication skills.
  • A process-driven approach and the capability to design and implement solutions that increase efficiency and management oversight.
Responsibilities
  • Supervise the daily operations of the Fraud Operations department, including distributing daily work, investigations, and claims resolution.
  • Supervise staff to ensure fraud claims, daily tasks, queues, and reports are distributed and completed promptly to reduce losses where possible.
  • Ensure alert penetration rates, service-level agreements, alert and case inventory, and production quality align with risk tolerance thresholds established by Fraud Strategy & Analytics and executive leadership.
  • Assist with escalated fraud claims involving ACH, pre-authorized drafts, altered checks, forged endorsements, unauthorized third-party transfers, elder fraud, identity theft, and other fraud issues.
  • Maintain case files and work with law enforcement, adult protection agencies, and financial institution contacts on fraud investigations.
  • Ensure timely and accurate reporting of suspicious activity as required by the Bank Secrecy Act.
  • Assist in preparing monthly miscellaneous, bonded, and un-bonded claims charge-off recommendations.
  • Assist with preparing and filing insurance claims and coordinating reimbursements from bonding companies and other parties.
  • Communicate with members and internal departments to share important information about fraud trends and escalated situations.
  • Assist in developing strong processes and procedures and ensure documentation remains accurate and up to date as changes occur.
  • Perform department personnel functions, including staffing, training, evaluating performance, supporting employee morale, and ensuring policy compliance.
  • Perform other duties as assigned.

About the company

G

Global Credit Union

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Website

Global Credit Union is a member-owned financial cooperative that provides everyday banking services to individuals and small businesses. Its products include savings and checking accounts, personal and auto loans, mortgages, credit cards, and online/mobile banking access. The service works through a cooperative model where members pool their deposits to fund loans and earn dividends, with profits returned to members via better rates, lower fees, and enhanced services. The company differentiates itself from competitors through its member-owned structure, community-focused approach, and emphasis on affordable rates and personalized member service, rather than traditional for-profit pricing. The goal is to help members improve their financial well-being and access fair, accessible financial services.

Company Size

201-500

Company Stage

Debt Financing

Total Funding

$110M

Headquarters

Anchorage, Alaska

Founded

1948

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Simplify's Take

What believers are saying

  • NCR Atleos ATMs started June 17, 2026, strengthening cash access in Utqiaġvik.
  • Global’s July 9, 2026 branch launch adds in-person banking where rivals remain absent.
  • Military partnerships, including JBER Child Watch on March 3, 2026, deepen sticky member relationships.

What critics are saying

  • Utqiaġvik’s remote logistics raise branch downtime risk during storms, supply delays, and staffing gaps.
  • First Financial Northwest integration still depends on 2025 system and brand conversion across acquired locations.
  • A cyberattack on Global’s member systems would halt deposits, payments, and ATM access immediately.

What makes Global Credit Union unique

  • Founded in 1948, Global serves 750,000 members across Alaska, Washington, Idaho, California, Arizona, and Italy.
  • Global opened Utqiaġvik’s first branch July 9, 2026, proving reach into remote Alaska.
  • Global integrated First Financial Northwest on April 11, 2025, expanding Western Washington commercial services.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account/Flexible Spending Account
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Life Insurance
  • Disability Insurance
  • Tuition Reimbursement
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

-19%

1 year growth

-19%

2 year growth

-19%
CUbroadcast
Aug 3rd, 2026
Global Credit Union opens new branch in Utqiaġvik.

Global Credit Union opens new branch in Utqiaġvik. On July 9, 2026, Global Credit Union celebrated the grand opening of its new Utqiaġvik branch, expanding access to essential financial services for residents, businesses, and families across Alaska's North Slope. Located inside AC Stuaqpak at 4725 Ahkovak Street, the new branch provides in-person banking support, ATM access, loans, deposits and withdrawals, and other services designed to meet members where they live, work, and shop. The branch opening builds on Global's partnership with Ukpeaġvik Iñupiat Corporation (UIC) and reflects a shared commitment to strengthening local access to financial tools, education, and resources for the Utqiaġvik community. Community members, partners, and Global representatives gathered to mark the milestone and celebrate the new branch's role in bringing more convenient financial access to the northernmost community in the United States. The event highlighted the collaboration and local support that helped bring the branch to life. "We are honored to serve the Utqiaġvik community and grateful for the partnership and support that helped make this new location possible," said Geoff Lundfelt, president and CEO of Global Credit Union. "The grand opening was exciting and humbling - we were pleased to stand beside our partners from UIC, our new team members, and the community to celebrate bringing in-person financial resources to the community. It was also a great opportunity to thank the community for their long-time membership and for their incredible support of this new branch. We couldn't be more excited." In addition to traditional banking services, Global plans to offer complimentary programs that support financial empowerment in the region, including financial literacy workshops, digital banking training, small business support, and introductory retirement and investment planning resources. The Utqiaġvik branch reinforces Global's commitment to serving communities throughout Alaska by investing in solutions that help members access everyday banking, build financial confidence, and plan for the future.

Financial IT
Jun 17th, 2026
Global Credit Union selects NCR Atleos ATMs to support new Utqiaġvik branch in Alaska's northernmost city.

Global Credit Union selects NCR Atleos ATMs to support new Utqiaġvik branch in Alaska's northernmost city. * ATMs * 17.06.2026 09:05 am NCR Atleos Corporation, a leader in expanding self-service financial access for financial institutions, retailers and consumers, today announced that Global Credit Union ("Global") is deploying Atleos ATMs at its newly established branch in Utqiaġvik, Alaska, the northernmost city in the United States. The deployment supports Global's presence in the North Slope region of the state and reflects the use of Atleos self-service banking technology in some of the world's most remote environments. Global's new Utqiaġvik branch is designed to support access to essential financial services for residents and businesses in the far-north community. The use of Atleos ATMs provides members with access to cash and self-service transactions, alongside in-branch services and digital offerings. Operating hundreds of miles from traditional service hubs and under extreme weather and logistical conditions, Alaska's remote regions require specialized infrastructure and operational planning. Atleos has deep experience in deploying, monitoring and supporting self-service banking technology in remote locations. "The opening of our Utqiaġvik branch represents an important step in expanding access to financial services on Alaska's North Slope," said Erica Kemp, Vice President Branch Administration, Global Credit Union. "Working with NCR Atleos allows us to offer ATM access to more Alaskans while maintaining the level of security, availability and service our members expect." "Supporting financial access in places like Utqiaġvik highlights what Atleos does best," said Steven Nogalo, General Manager of North America for Atleos. "Our service capabilities are used in demanding conditions, from dense urban centers to the most remote communities in the world. We're proud to support Global as they deploy self-service banking technology in Alaska."

Business Wire
Jun 16th, 2026
Global Credit Union deploys NCR Atleos ATMs in Utqiaġvik, Alaska's northernmost city

Global Credit Union is deploying NCR Atleos ATMs at its new branch in Utqiaġvik, Alaska, the United States' northernmost city. The deployment supports the credit union's expansion in Alaska's North Slope region and demonstrates Atleos' capability to operate self-service banking technology in extreme environments. The Utqiaġvik branch aims to provide essential financial services to residents and businesses in the remote community. The ATMs will offer cash access and self-service transactions alongside in-branch and digital services. Operating hundreds of miles from traditional service hubs under extreme weather conditions, Alaska's remote regions require specialised infrastructure. Atleos brings experience deploying and supporting self-service banking technology in remote locations globally. The company operates the largest independently-owned ATM network and is headquartered in Atlanta with approximately 20,000 employees worldwide.

Global Legal Post
Apr 10th, 2026
America First Credit Union hires first CLO from Global Credit Union.

America First Credit Union hires first CLO from Global Credit Union. Jessica Graham brings three decades of legal experience to the new role 10 April 2026 Jessica Graham America First Credit Union has hired Jessica Graham as chief legal officer, a newly created position. Graham joins from Global Credit Union, where she was chief risk officer and general counsel. At America First Credit Union, she will be responsible for legal, regulatory compliance and risk management matters while also guiding on strategic decisions and ongoing growth initiatives. Ogden, Utah-based America First Credit Union is the US's sixth largest credit union, with $24bn in assets and serves 1.5 million members. Thayne Shaffer, president and CEO at America First Credit Union, said: "[Graham] brings incredible experience not just as a chief legal officer, but also in compliance, crisis management and mergers and acquisitions. Her expertise and leadership make her an outstanding addition to our leadership team." Advertisement Graham spent more than eight years at Global Credit Union and Alaska USA Federal Credit Union, as it was previously known. Prior to that she had in-house spells at Koniag as GC, GCI as deputy GC, Afognak as GC and Alutiiq as GC. She started out in private practice as an associate at Kirkland & Ellis before moving to Perkins Coie. She said: "I have long admired America First Credit Union and its commitment to improving the lives of their members, employees and communities. I am excited to be part of such a dedicated and successful team." Earlier this month, california-based First technology Federal Credit Union hired steven wright as its first CLO, joining from the Federal reserve bank of boston where he was GC and chief ethics officer. LAW OVER BORDERS COMPARATIVE GUIDES fashion law guide fashion law over borders comparative guide brings together leading fashion and intellectual property lawyers to provide a comprehensive analysis of the legal landscape shaping today's global fashion industry... | 1w. In other recent US in-house banking and finance moves, back in February Goldman Sachs' CLO Kathy Ruemmler said she would step down from the role amid scrutiny over her ties with convicted sex offender Jeffrey Epstein. Back in January, the US Securities and Exchange Commission appointed former BlackRock lawyer Russell 'Rusty' McGranahan as GC, replacing acting GC Jeffrey Finnell who had been standing in following the departure of former GC Megan Barbero a year earlier. Finnell returned to his role as deputy GC. Meanwhile in September last year, US mortgage giant Freddie Mac hired Matthew Abrusci as GC from Japanese bank MUFG where he was GC for the Americas.

Anchorage Chamber of Commerce
Mar 31st, 2026
New Child Watch center provides childcare options on base.

New Child Watch center provides childcare options on base. March 31, 2026 JOINT BASE ELMENDORF-RICHARDSON, Alaska - March 3, 2026 Global Credit Union, in partnership with the Armed Services YMCA of Alaska (ASYMCA), celebrated the grand opening of a new Child Watch childcare center located inside Global's Joint Base Elmendorf-Richardson (JBER) branch, expanding access to flexible, short-term childcare for military families on base. The Child Watch center provides drop-in childcare for infants through toddlers, offering a safe, engaging environment for children while parents attend appointments, run errands, or manage other responsibilities. Designed with multiple play zones and age-appropriate activities, the space supports learning, creativity, and social interaction in a secure setting. To make the center possible, Global donated a portion of its JBER branch space, continuing its longstanding partnership with the ASYMCA and a shared commitment to supporting military families through practical, community-focused solutions. "Access to nearby, trusted childcare changes the experience for many of my patients. The Child Watch center allows parents to focus on their appointments knowing their children are safe and cared for," said Dr. MaryBeth Goodman, Executive Director of Service Member, Veteran, and Family Services at Alaska Behavioral Health. "I appreciate Global Credit Union and the ASYMCA for creating a solution that truly supports military families." The opening of the Child Watch center also allows for additional space at the Global-ASYMCA Learning Center, a classroom-based early learning and daycare program previously sharing space with the drop-in service. With the Child Watch now housed in its own dedicated location, both programs are better positioned to serve families and meet their distinct childcare needs. The Child Watch center is open to military families and reflects a broader commitment by Global and the ASYMCA to invest in services that strengthen families, support readiness, and enhance quality of life on base. More About Global Credit Union Global Credit Union is a not-for-profit, member-owned financial cooperative with the mission of enriching lives through world-class financial services. Global was founded in 1948 at the Alaska Air Depot and now serves more than 750,000 members online and has more than 70 branches across Washington, Alaska, Idaho, California, and Arizona, as well as branches on three U.S. military installations in Italy. Learn more at globalcu.org.