Tesla

Makes electric cars, robotaxis and grid batteries

IT Manufacturing & Factory Software Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeGrünheide (Mark), GermanyNo salary listedIn-person

About the Job

Requirements

Experience troubleshooting, installing, replacing, imaging, patching, and updating information technology hardware and software in manufacturing environments.
Familiarity with Manufacturing Execution Systems, manufacturing peripherals such as thermal label printers, barcode scanners, hand-held radios and digital signage, and basic client-side networking including Dynamic Host Configuration Protocol, Domain Name System, and static Internet Protocol addresses.
Basic experience with Microsoft Excel, Structured Query Language, and Python.
Competency in learning new software and functionality in various production systems.
Flexibility to work weekends and any shift, including swing shifts, and to provide on-call support.

Responsibilities

Represent IT with pride, support, enthusiasm, and kindness across all manufacturing operations.
Ensure minimal IT downtime for manufacturing by responding immediately to line-down situations.
Troubleshoot hardware, software, human-machine interfaces, operating systems, network issues, and printing problems with precision and speed.
Install, support, patch, upgrade, replace, and remediate IT hardware and software along manufacturing lines.
Diagnose and resolve manufacturing software issues.
Collaborate cross-functionally with process engineers, production associates, and application teams to resolve urgent, high-impact issues under tight deadlines.
Improve manufacturing security posture by patching, updating, and securing vulnerable hardware and software.
Interface with manufacturing groups to understand issues and interpret long-term needs within IT Manufacturing standards.
Provide on-call support and act as incident manager for swing and graveyard shifts.
Resolve issues quickly and precisely to completion while prioritizing multiple tasks.
Uphold and actively promote sustainability principles in daily work, operate in line with Tesla Global Environmental, Health, Safety & Security Policy and EMAS requirements, and foster a culture of continuous environmental improvement.

Desired Qualifications

Good German language proficiency.
Prior experience with Linux environments and computer networking fundamentals.
Experience in automotive or high-volume manufacturing environments.

Category	Engineering & Information Technology
Location	Grünheide (Mark), Brandenburg
Requisition ID	287052
Type	Full-time

Job Description

Tesla was founded in 2003 with the goal of accelerating the transition to sustainable energy and protecting the planet Earth. Through solar energy, batteries, and electric vehicles, we are building a world of amazing abundance.<br><br>At Gigafactory Berlin-Brandenburg, we manufacture the Model Y, and starting in 2027, we’ll produce everything from battery cells to electric vehicles. This is unique in Europe. Our international team consists of over 12,000 employees from 130 countries. We hire talent at all skill levels - prior experience in the automotive industry is not required. Would you like to help write the next chapter in Tesla’s success story and work at one of Germany’s most modern workplaces? Then this is the right place for you!

Job Responsibilities

Represent IT with pride, support, enthusiasm and kindness across all manufacturing operations
Ensure minimal IT downtime for manufacturing by immediately responding to line-down situations
Troubleshoot hardware, software, HMI, operating systems, network issues, and printing problems with precision and speed
Install, support, patch, upgrade, replace, and remediate all IT hardware and software along manufacturing lines
Diagnose and resolve manufacturing software issues
Collaborate cross-functionally with process engineers, production associates, and application teams to resolve urgent, high-impact issues under tight deadlines
Improve manufacturing security posture by patching, updating, and securing vulnerable hardware and software
Interface with various manufacturing groups to understand issues and interpret long-term needs within IT Manufacturing standards
Provide on-call support and act as incident manager for swing and graveyard shifts
Resolve issues quickly and precisely to completion while prioritizing multiple tasks

Job Requirements

Experience troubleshooting, installing, replacing, imaging, patching, and updating IT hardware and software in manufacturing environments
Familiarity with Manufacturing Execution Systems (MES), manufacturing peripherals (thermal label printers, barcode scanners, hand-held radios, digital signage), and basic client-side networking (DHCP, DNS, Static IP)
Basic experience with Microsoft Excel, SQL and Python
Show competency in learning new software and functionality in various production systems
Must be flexible to work weekends, any shift, swing shift, and provide on-call support

Nice to Have

Good German language proficiency is a big plus
Prior experience with Linux environments and computer networking fundamentals
Experience in automotive or high-volume manufacturing environments

Benefits

Not only do we offer you an attractive compensation package, but also access to a wide range of perks and benefits. For example:

Our own medical center, a gym and an in-house barbershop
E-bike charging stations in front of the factory, more than 500 free charging stations for electric cars, a bike leasing program, free use of the nextbike bike-sharing fleet, as well as numerous free shuttle bus routes to Grünheide and the surrounding areas
You’ll receive subsidized canteen meals, a free S-membership at the Urban Sports Club (discount from M+) and you can sign up for many language courses
We also offer all employees a wide range of insurance options, such as a company pension plan, as well as discounts on private insurance and legal protection insurance

These and many other benefits await you. Join Tesla and help us build a world of amazing abundance.

Candidates are expected to uphold and actively promote sustainability principles in their daily work, operating in line with Tesla Global Environmental, Health, Safety & Security (EHS&S) Policy and EMAS requirements, fostering a culture of continuous environmental improvement.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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