Lead Quality

Purpose: This position is responsible for leading and supervising all quality assurance activities within the Indianapolis facility. The role ensures the accuracy and effectiveness of quality processes, provides direction to quality associates, and verifies that all products entering and existing the facility consistently meet divisional requirements, regulatory expectations, and brand quality standards.

Key Responsibilities:

• Ensure vendor and supplier compliance with established quality standards and specifications, directly supporting product quality and overall business performance.
• Provide quality-related guidance and support to operations and leadership teams, ensuring effective communication and contributing to the timely fulfillment of customer orders.
• Serve as a primary point of contact for quality matters, collaborating with internal stakeholders and external suppliers to resolve quality issues and drive continuous improvement.
• Support quality team members across manufacturing, distribution, inbound product inspection, and quality-related projects, providing coaching, training, performance management, and professional development.
• Foster a positive, inclusive, and high-performing work environment that promotes accountability, engagement, and continuous learning.
• Communicate quality metrics, findings, and recommendations effectively to all levels of the organization, including senior leadership, when appropriate.
• Champion continuous improvement initiatives by challenging existing processes, identifying opportunities for innovation, and implementing best practices to enhance quality performance and service delivery.
• Oversee the collection, analysis, reporting, and maintenance of quality data and metrics to evaluate performance, support decision-making, and drive accountability among vendors and contractors.
• Support the development and execution of quality strategies, programs, and corrective actions to ensure operational excellence and customer satisfaction.

Key Relationships: 

• Purchasing & Planning
• Customer Service
• Properties/Facilities Management
• Distribution Operations and Warehouse Teams
• Manufacturing Operations and Production Teams
• External Suppliers and Vendors
• Merchandising
• Graphic Services
• Cross-Functional Business Partners

Knowledge Skills and Abilities:

• Demonstrates strong leadership, exceptional communication skills, and keen attention to detail.
• Working knowledge of operation systems preferred, with proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• Ability to work assigned up to 12 hour shifts and maintain flexibility to work overtime, weekends, and additional hours as required to meet operational and business needs, including peak production periods.

• Requires the ability to stand, walk, sit, bend, twist, stoop, kneel, crouch, and use hands, arms, and feet for handling, gripping, lifting, pushing, pulling, and operating equipment for up to 12 hours per day, including regularly lifting and moving materials weighing up to 50 pounds.
• Must be able to safely operate warehouse tools and equipment, including box knives, RF scanners, and manual or powered equipment, while using required personal protective equipment (PPE) and maintaining effective communication through talking and hearing.
• Accurately assess color and perform basic mathematical calculations to validate measurements, quantities, inventory counts, and production data.
• Work effectively in a warehouse environment with exposure to heat, noise, dust, and varying temperatures, while learning, operating, and supporting production and laboratory equipment and collaborating with cross-functional teams to achieve operational objectives.
• Demonstrate ability to exercise sound judgment, maintain professionalism and confidentiality, and accurately collect, analyse, document, and communicate data to support manufacturing and distribution operations.

Requisite Education and Experience / Minimum Qualifications: 

• Must have a minimum of a high school diploma, would prefer a two-year degree or higher. 
• Required to speak, read, write, and comprehend the English Language.
• Must have supervisory experience of at least one year.