Lead Party Planner

Job Description

The Opportunity: The American Girl retail store and bistro is seeking a Lead Party Planner. This position will be responsible for all aspects of providing a premier party experience by working one on one with party guests to create a magical event through superior communication and organization according to AG specifications.  This is a 30-hour, benefits eligible position.
 

What Your Impact Will Be: 

* Ensure customer service is the top priority of the party team, including positive indicators on Customer Comment Cards..  Coach and motivate staff to expected performance standards.
* Promptly resolve/handle all customer problems/issues and special requests, in partnership with Management.
* Meet sales goals and budgetary guidelines.
* Have a strong understanding of the InfoGenesis and POS register systems and be able to complete all transactions according to company policy.
* Work with Retail Service Support on incoming party requests/reservations, create party contract with customer detailing  party specifics, provide accurate and timely caterer orders, update Management on  food selection and number of attendees, along with developing a fair and balanced work schedule for the party team, assign FOH and BOH work assignments, maintain inventory, and follow food safety, sanitation, and workplace safety guidelines,.
* Day of event:  Create and maintain a pleasant ambiance in the dining room and party rooms; work with the party team to greet and seat guests in a timely manner, manage special request and use sound judgement for challenging service situations, share store and event information with guests, take and deliver beverage and food orders, service the party throughout the event; prepare desserts and to-go transactions, deliver and process checks, bus and reset tables, daily clean up, and restocking of supplies.
* Execute programs to AG standards, including games, crafts, hair styling and skin care of dolls.
* Assist Management as needed to oversee the retail side of business including Retail Sales, Customer Service, Doll Hair/Salon, Programs/Events, and Personal Shopping.

Qualifications

What We’re Looking For: 

* One to two years’ experience in a high volume, fine-casual dining or related restaurant, preferred.
* Minimum 6 months work experience in customer relations, parties or events.
* Serve Safe certification, preferred.
* Experience working with children, preferred, including the ability to execute games, crafts, and style doll hair.
* Must enjoy public speaking.  Good verbal and written communication skills required.
* Possess a warm and friendly demeanor.  Ability to graciously handle customer issues and requests.
* Ability to perform multiple tasks simultaneously in a high pressure, fast-paced environment while maintaining a positive attitude.
* May be required to perform diverse physical tasks and may require some heavy lifting (30-50 pounds).
* Ability to work a flexible schedule including nights, weekends and holidays.

Mattel is an Affirmative Action/Equal Opportunity Employer
F/M/Disability/Vet

Additional Information

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment. 

The pay range for this position is between $17 and $20.40 [per hour]. The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.