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Chewy

Online pet supplies retailer with subscriptions

Area Manager

Shipping & ReceivingConfirmed live in the last 24 hours
Full-timeJessup, PA, USANo salary listedIn-person

About the Job

Requirements

  • An associate degree is required; a bachelor's degree is preferred.
  • Two to four years of supervisory experience, preferably in a warehouse or distribution center environment.
  • Interpersonal expertise, oral and written communication skills, and attention to detail are required.
  • Intermediate computer skills, including Microsoft Office and timekeeping software, are required.
  • Ability to work a flexible schedule, including nights and weekends when business requires, is required.
  • The position may require travel.

Responsibilities

  • Lead hourly associates in receiving, storing, and shipping products accurately.
  • Meet and exceed productivity, labor, and quality objectives.
  • Manage day-to-day operations in an e-commerce distribution environment while maintaining a positive leadership presence.
  • Establish standards and ensure they are followed.
  • Work actively with associates to support their success.
  • Lead the accurate and timely unloading and put-away of containers and ensure containers are returned without additional charges.
  • Ensure hourly associates receive accurate orientation and training, and verify that they understand and follow standards.
  • Observe employee activities and provide assessments and recognition regarding safety, work quality, metrics, and demeanor.
  • Respond to employee questions and concerns and follow up to maintain a positive work environment and earn trust.
  • Motivate, guide, and hold team associates accountable to standards, reinforcing appropriate behavior.
  • Develop open communication, positive employee relations, and employee involvement, and recognize employee accomplishments and ideas.
  • Complete documentation tracking attendance, efficiency, behavior, and safety.
  • Investigate processes and drive process improvements using associate feedback and data analysis, and communicate changes to achieve departmental goals.

Desired Qualifications

  • Bilingual ability in Spanish.

About the Company

Chewy

Online pet supplies retailer with subscriptions

Chewy operates as an online retailer for pet owners across the United States, selling pet food, toys, beds, pharmaceuticals, and other pet supplies through a direct-to-consumer e-commerce platform. It offers a catalog of more than 60,000 items and emphasizes a strong customer-service approach. The company monetizes primarily through product sales and also supports a subscription model called Autoship, which provides recurring deliveries at a discount to create predictable revenue. This setup helps keep customers returning and ordering on a regular basis. Compared with competitors, Chewy stands out through its large product selection, emphasis on customer service, and a subscription option that encourages ongoing purchases. The company's goal is to be the leading online destination for pet products by delivering convenient, reliable service and building long-term relationships with pet owners.

Company size
10,001+
Company stage
IPO
Headquarters
Plantation, FL
Founded
2011

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