Smartsheet

Builds work management software for teams

Technical Program Manager 2 - AI Platforms

Program ManagementConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

2–4 years of technical program management experience on platform, infrastructure, or developer-experience programs spanning many teams and time zones.
Fluency in large language model and agent systems, including orchestration, tool use, MCP, memory, context, and evaluations.
Experience defining platform or developer metrics, including baselines, targets, instrumentation, and adoption measures, and making infrastructure work visible to leadership.
Experience enabling shared components through SDK-style or innersource models, including versioning and release management.
Ability to lead without authority across engineering, product, user experience, and security.
Strong planning discipline, including dependency mapping, risk tracking, and capacity awareness.
Excellent written communication, especially decision memos and executive reporting.
Legally eligible and available to work a hybrid schedule in the Bengaluru office.
Fluency in English.

Responsibilities

Own the shared-foundations program by maintaining visibility into components needed by multiple feature teams, assigning accountable owners, clarifying roles and decision dates, and overlaying team roadmaps without replacing them.
Drive cross-team decisions to closure by framing decisions that unblock architecture, sequencing product, user experience, and engineering inputs, and running working sessions with named owners and dated action items.
Scale an innersource model with engineering by establishing a contribution-based approach for shared AI components, including versioned templates, reference implementations, reviewable documentation, guidelines, release processes, and safe staged rollout.
Define platform scorecard metrics for ecosystem leverage, adoption, quality, and team velocity; set baselines and targets, secure instrumentation, and report results to leadership and stakeholders.
Identify duplicated capabilities and drive their consolidation or unification, tracking migration plans across teams.
Partner with security, identity, audit, and legal teams to iterate on and track responsible AI requirements within the platform.
Write decision-first updates tailored to leaders and project stakeholders.

Desired Qualifications

Familiarity with agent interoperability protocols and data-platform governance tooling.
Experience consolidating internal systems and managing build, buy, and adopt decisions.
Familiarity with AI governance, agent identity, auditing, and compliance.
Experience with Jira, Confluence, GitLab, and work-management tools at scale.

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

As the Technical Program Manager for AI Platform, you’ll turn our internal AI components and platform foundations into golden paths for the Product & Tech teams shipping AI experiences to customers. You’ll align roadmaps on shared components, establish clear owners, and make platform leverage visible through metrics and reporting.

You Will

Own the shared-foundations program. Maintain the view of components that multiple feature teams need (agent handoff, identity, context, memory, governance, and more). Drive a single accountable owner, clear roles, and decision dates for each, overlaying team roadmaps without replacing them.
Drive cross-team decisions to closure. Frame the decisions that unblock architecture, sequence product, UX, and engineering inputs, and run working sessions with named owners and dated action items.
Scale an innersource model. Partner with engineering to establish a contribution-based approach for shared AI components: versioned templates, reference implementations, and docs that anyone can improve through review, with clear guidelines, release processes, and safe staged rollout.
Report on platform scorecard. Define metrics that capture ecosystem leverage, adoption, quality, and team velocity. Set baselines and targets, secure instrumentation, and bring the results into leadership and stakeholder reporting.
Reduce duplication. Identify capabilities built in multiple places and drive consolidation/unification, tracking those migration plans across teams.
Partner on governance. Work with security, identity, audit, and legal teams to continually iterate and track responsible AI requirements within the platform.
Communicate clearly. Write decision-first updates tailored to leaders and project stakeholders.

You Have

2-4 years of technical program management on platform, infrastructure, or developer-experience programs spanning many teams and timezones.
Fluency in LLM & agent systems: orchestration, tool use, MCP, memory, context, evals.
Experience defining platform or developer metrics: baselines, targets, instrumentation, and adoption measures. You’ve made invisible infrastructure work visible to leadership.
Experience enabling shared components through SDK-style or innersource models, including versioning and release management.
Proven ability to lead without authority across engineering, product, UX, and security.
Strong planning discipline: dependency mapping, risk tracking, capacity awareness.
Excellent written communication, especially decision memos and executive reporting.
Legally eligible and available to work a hybrid schedule in BLR office.
Fluency in English is required.

Nice to have

Familiarity with agent interoperability protocols and data platform governance tooling.
Experience consolidating internal systems and managing build/buy/adopt decisions.
Familiarity with AI governance, agent identity, auditing, and compliance.
Experience with Jira, Confluence, GitLab, and work-management tools at scale.

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#LI-Remote

Requirements at a Glance

Experience Level: Mid

Benefits

Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.
Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.
An investment in your future - We help you plan for the dreams you're working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.
Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.
An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.
Continuous learning - We know that when you're growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.

About the Company

Smartsheet

Builds work management software for teams

Smartsheet builds cloud software for teams that plan projects, coordinate operations, and track work across an organization. Its spreadsheet-style workspaces combine task records with reports and dashboards, while teams switch between table, board, calendar, and project timeline views. Users collect information through forms, set rules for reminders and approvals, and connect their work to tools such as Microsoft Office, Google Workspace, and Slack without building a separate application. The company sells subscriptions with paid member seats and enterprise plans, plus optional products for more complex workflows. Smartsheet was founded in 2005 and is headquartered in Bellevue, Washington, United States.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Bellevue, WA
Founded: 2005

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