Care Navigator

Job Title: Care Navigator

Department: Inpatient Psychiatric

Location: Clifton Springs Hospital; 2 Coulter Road, Clifton Springs, NY 14432

Hours Per Week: 36 (12 hour shifts)

Schedule: 3 - 12 hour shifts per week - 7PM to 7:30AM - Night Shift. Every other weekend rotation.

*Shift differentials for night shifts range from $2.50 to $4.00*

SUMMARY:

Assist Unit Leadership in assessing patient’s functioning as well as developing and implementing treatment plans and services as patient’s needs warrant.

RESPONSIBILITIES:

• Provides direct care services to patient on an individual and group basis, to include but not limited to activities of daily living, social, and psychiatric rehabilitation per treatment plan, as directed by Unit Leadership. 
• Participates in the development of a comprehensive treatment plan sharing patient’s needs and wants as communicated by patient directly through patient surveys, collaterals, and treatment team.
• Documents and communicates patient response to treatment effectively and accurately and in a timely manner according to Program Policies and Procedures.
• Provides comprehensive care to patients in a professional and caring manner and is able to take appropriate actions and communicate findings to the multidisciplinary team.
• Documents and communicates patient response to treatment effectively and accurately and in a timely manner according to Program Policies and Procedures. 
• Intercedes on behalf of customer to ensure they have access to required services. 
• Participates in the peer review process and utilizes quality improvement techniques to improve quality and reduce costs.
• Participates as a member of multidisciplinary team by providing feedback, maintain professional relationships, providing program and patient specific feedback and recommendations.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops. 
• Understands and practices established RGHS policies, procedures, goals, standards of care, quality improvement activities, safety, and environmental and infection control. 

Minimum Qualifications:

• Minimum of 2 years of experience in Human Services related field, medical related field, customer service, client/patient interfacing experience required
• OR
• Associate’s degree required, bachelor’s degree preferred.

EDUCATION:

AS (Required)

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$20.00 - $26.00Clifton Springs14432

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.