Phonetician / Linguist - Spanish-US
About the job
- A Master of Science or Ph.D. in Linguistics, Phonetics, Computational Linguistics, or a related field.
- Proven experience building pronunciation lexicons or grapheme-to-phoneme systems for text-to-speech or automatic speech recognition.
- Deep knowledge of phonological theory, articulatory phonetics, and acoustic phonetics.
- Proficiency with the International Phonetic Alphabet and at least one machine-readable phoneme notation system, such as X-SAMPA or ARPAbet.
- Experience with corpus annotation tools such as Praat, ELAN, or WebAnno.
- Strong analytical and documentation skills.
- Fluency in English and proficiency in at least one additional language relevant to Omilia’s markets.
- Technical proficiency with Praat, ELAN, Audacity, PLS/CMUdict/SSML lexicon formats, Phonetisaurus, Sequitur, neural grapheme-to-phoneme systems, basic Python or shell scripting, and text normalization for text-to-speech.
- Conduct systematic phonological and phonetic analysis of American Spanish.
- Document language-specific features including prosody, stress, tone, coarticulation, and dialect variation.
- Produce structured language profiles for text-to-speech model training and evaluation.
- Define and maintain phoneme inventories and map them to the International Phonetic Alphabet and text-to-speech-specific conventions.
- Audit corpora and select optimal audio references for text-to-speech target voice tuning.
- Build and maintain pronunciation lexicons, including grapheme-to-phoneme rules and exceptions.
- Review and correct machine-generated grapheme-to-phoneme outputs and conduct pronunciation audits.
- Annotate audio corpora, develop evaluation protocols, and produce error analyses.
- Define linguistic criteria for text-to-speech corpus selection and design prompts for data collection.
- Collaborate with text-to-speech engineers to integrate linguistic artifacts into synthesis pipelines.
- Contribute to internal documentation and participate in research discussions.
- Independently conduct phonological and phonetic analysis, design phoneme inventories, and develop lexicons for multiple languages.
- Coordinate with native-speaker reviewers and external annotation pipelines.
About the company
Omilia provides an enterprise conversational AI platform for large contact centers that runs voice-first automation using deep automatic speech recognition, voice biometrics, and multi-channel dialogue management. The platform is self-learning and agentic, designed to integrate with existing telephony and CRM stacks, and serves regulated industries such as banking, insurance, healthcare, and telecoms. It differentiates itself by focusing on enterprise-scale, voice-first CX with robust security and compliance, supported by a long-tenured history (founded 2002) and a track record with major clients like Capital One, Discover, RBC, and Taco Bell, along with substantial funding and rapid growth to expand into North America. The company's goal is to help large contact centers deliver scalable, compliant automated customer experiences across channels, driving growth and efficiency in customer interactions.
Company Size
501-1,000
Company Stage
Series B
Total Funding
$87M
Headquarters
Larnaca Municipality, Cyprus
Founded
2002
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Simplify's Take
What believers are saying
- Omilia raised $67 million from Expedition Growth Capital on August 6, 2026.
- The raise funds North American expansion and Omilia's first U.S. office in 2026.
- David Stone, Michael Weiss, and Ted Jordan joined in August-September 2026 to scale sales.
What critics are saying
- Five9, Genesys, and NICE attack Omilia's regulated CX accounts throughout 2026.
- Telarus channel dependence and the first U.S. office concentrate execution risk through 2027.
- OpenAI, Salesforce, and hyperscaler CX suites can commoditize voice automation, killing Omilia's moat.
What makes Omilia unique
- Omilia's self-learning, voice-first stack spans ASR, biometrics, and dialogue orchestration.
- Capital One, Discover, RBC, and DWP validate regulated-enterprise traction.
- Taco Bell uses Omilia across 1,000+ U.S. drive-thrus, proving high-volume voice automation.
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Benefits
Paid Vacation
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Growth & Insights and Company News
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0%Omilia, a global leader in AI-driven customer service, has appointed David Stone as Head of Asia-Pacific. Stone will lead the company's go-to-market strategy, sales, and partner ecosystem across the region. Stone brings over 20 years of experience in contact centre, customer experience, and AI sectors in Australia, New Zealand, and APAC. He joins from Salesforce, where he served as Regional Vice President for Service Cloud. Previously, he was Vice President of Growth at Concentrix and held senior roles at Stellar, Probe CX, Curious Thing AI, and Telstra. In his new role, Stone will focus on expanding Omilia's self-learning platform to enterprise and government organisations in banking, insurance, government, and utilities sectors across the region.
Omilia appoints David Stone as Head of Asia-Pacific. ATHENS, Greece, Sept 28 - Omilia, a global leader in Self-Learning Agentic CX, today announced the appointment of David Stone as Head of APAC, to lead the company's go-to-market strategy, sales and partner ecosystem across Asia-Pacific as part of its continued expansion. With a mandate to accelerate Omilia's growth across ANZ and APAC, Stone will build the sales and partner relationships needed to bring Omilia's self-learning platform to enterprise and government organisations navigating an increasingly complex CX and AI landscape. He joins as Omilia expands its footprint across banking, insurance, government and utilities - regulated CX environments where data privacy, accuracy and latency are mandatory requirements, and where he has spent two decades advising C-level executives on where automation delivers real returns, and where it doesn't. Stone brings more than 20 years of go-to-market leadership across the Contact Centre, CX and AI sectors in ANZ and APAC. He joins Omilia from Salesforce, where he served as Regional Vice President for Service Cloud. Previously, as Vice President of Growth at Concentrix, he architected a new go-to-market strategy for CX Technology and Outsourcing, launching the company's CCaaS and AI offerings across the region. He has also held senior growth roles at Stellar (acquired by Probe Group), Probe CX, Curious Thing AI and Inference, and led sales for CX and contact centre portfolio at Telstra including launching their market leading Genesys solutions. Stone has previously served as a pro bono advisory board member for the Australian Customer Experience Professionals Association and is a regular keynote speaker and commentator on CC, CX, and AI trends across the region. Discover more Business Networking Events "Across APAC enterprise and government leaders are past the hype cycle, they don't need another vendor telling them what AI could do, they need someone who can show them what it actually does once it's live, at scale and under regulatory and compliance pressure" says Stone. "That's what drew me to Omilia: its Self-Learning Agentic CX Platform has proven outcomes in some of the toughest industries globally, not just promises on a slide. My focus is simple: bring that proof to APAC, and help organizations cut through the noise, invest where AI creates real service and operational impact, and hold back where it doesn't. The market is moving fast and leaders need clarity now, before the market makes the call for them. "David has spent two decades building the go-to-market engines behind some of this region's biggest CX transformations at Telstra, Concentrix and Salesforce, so he knows exactly what enterprise and government buyers in APAC need to see before they commit," says Nick Delis, CRO at Omilia. "As our footprint across the region grows in scale and complexity, David gives us the credibility and the relationships to move faster, and our customers a partner who's already done this work at the highest level."
Omilia appoints William Hardy as Group Chief Financial Officer. September 23, 2026 Appointment follows Omilia's successful $67M Series B raise, as the company scales an AI-first finance function to support capital-efficient growth Athens, Greece - September 22, 2026 - Omilia, a global leader in Self-Learning Agentic CX, today announced the promotion of William Hardy, currently Chief of Staff, to Group Chief Financial Officer (CFO), effective immediately. William will lead Omilia's global finance organization, with a mandate to drive continued expansion, capital-efficient growth, and the build-out of an AI-first finance function equipped to scale alongside the business. "As Omilia continues to scale off the back of our Series B and expand into new markets, it gives me great confidence that William is stepping into this role," said Dimitris Vassos, CEO and Co-founder at Omilia. "He brings a deep understanding of our financials and our investors. I'm looking forward to building the next stage of our growth with him." As Chief of Staff, William spent the past 12 months working closely with Omilia's executive team on the company's growth strategy, investor relations, and capital raising, including its recently closed $67M Series B round. Prior to joining Omilia, he was an Investment Banker at Deutsche Bank specializing in Software M&A. "Having worked alongside the executive team through the Series B, I know what this business is capable of," said William Hardy, Group CFO of Omilia. "My focus now is building a finance function that matches the pace of the business - one that gives us the capital efficiency to grow fast and deliberately, and that uses AI the same way our platform does: to make better decisions, faster." About Omilia Omilia is the global standard for AI-driven customer service transformation. Its native Self-Learning CX Agents revolutionize how enterprises engage with customers - automating interactions with precision, empowering human agents in real time, and delivering seamless, personalized experiences across all channels. Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, CustomerThink enable enterprises to move decisively and safely into the era of Agentic contact centers. Omilia's Self-Learning Agentic AI learns from across the entire customer journey - from self-service to live agent interactions - unlocking continuous improvement and breaking the "glass ceiling" of containment that legacy siloed models can't achieve. Omilia is trusted by the world's most demanding enterprises including Capital One, Discover, Taco Bell, RBC, DWP, First Financial Bank, Purolator, and PSEG. Built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction - all while preserving the human touch where it matters most.
Omilia partners with Telarus. Sep 2, 2026 Omilia, a customer experience solutions provider, has partnered with Telarus, a technology services distributor, enabling Telarus's nationwide network of technology advisors to bring Omilia's full Agentic CX platform to enterprise clients in the United States and the United Kingdom. Through this partnership, companies working with Telarus advisors gain access to Omilia's Agentic CX platform, including the following: * Voice and Chat Agents: Self-learning conversational AI that autonomously handles complex customer interactions end to end across voice and digital channels. * Authentication Agents and TalkGuard: Multi-layered anti-fraud defense combining passive and active voice biometrics for frictionless identity verification, with real-time detection of spoofed numbers, replay attacks, and AI-generated voices. * CSR CoPilot: Real-time agent assistance surfacing next-best actions and knowledge content during live interactions. * Workforce AI: Automated quality management that scores every human and AI interaction for compliance and resolution effectiveness. "Most conversational AI on the market today is a thin layer stitched on top of someone else's model, which means the enterprise buying it inherits someone else's token costs, someone else's uptime, and someone else's roadmap. It is our end-to-end stack so our clients don't have to make that trade-off. That matters more, not less, as we scale. This partnership is part of how we're expanding beyond our own direct footprint into new markets, selling-with, delivering-with, supporting-with, and expanding-with Telarus's advisors giving enterprise buyers across the U.S. and U.K. a trusted way to get a production-ready platform without the vendor risk," said Nick Delis, chief revenue officer of Omilia, in a statement. "The appetite for enterprise-grade AI among our advisors' clients is massive, but so is the need for a platform that's proven at scale and doesn't carry the cost or complexity baggage of stitched-together solutions. Omilia gives our advisors a full-stack conversational AI offer they can bring to CX-focused accounts with confidence," said Samantha Nelson, vice president of CX and AI at Telarus, in a statement.
Omilia, a global leader in self-learning agentic customer experience technology, has appointed Ted Jordan as Vice President of US Customer Support and Experience. Jordan will oversee support strategy, delivery, project management, and customer success management as the company's US enterprise customer base expands across banking, insurance, healthcare, and utilities sectors. Jordan brings over 20 years of experience in customer support and service strategy. Most recently, he served as Senior Vice President of Customer Support at Five9, where he led initiatives that modernised global support operations and achieved industry-leading Net Promoter Scores. Earlier in his career, he spent more than 20 years at Access Worldwide, progressing from Vice President of IT to Chief Operating Officer.