Manager, Professional Services - Clinical & Front Office Implementation

About Raintree Systems​

Founded in 1983 and headquartered in Chandler, AZ, Raintree is a leading AI-powered EMR and practice management platform built specifically for physical, occupational, speech therapy, and ABA organizations. Powering millions of patient visits across thousands of locations, our award-winning, all-in-one software connects clinical, billing, and operational workflows—reducing administrative complexity and empowering therapy providers to scale with confidence and deliver superior patient care.

Manager, Professional Services (Clinical & Front Office Implementation)

Location: Remote (designated states)

This position is fully remote and may be performed ideally from one of the following U.S. states: AL, AZ, FL, GA, IN, IL, MA, MD, MI, MS, NC, OK, OH, PA, SC, TN, TX, VA, WI.

Department: Professional Services

Role Model: Operational Player-Coach

The Manager, Professional Services (Clinical and Front Office Implementation) operates as an operational player-coach. This role provides day-to-day managerial leadership to an aligned clinical implementation team. The Manager balances team capacity, coaching, and product launch readiness (Beta to General Availability) with driving client governance strategies and overseeing complex compliance implementations.

Duties and Responsibilities

People Management & Clinical Team Leadership

• Team Leadership & Mentorship: Provide day-to-day managerial leadership for direct reports, including 1:1 meetings, career pathing, development opportunities, and performance management

• Consultative Coaching & Upskilling: Actively teach, coach, and upskill consultants on advanced consultative techniques, empowering them to navigate difficult client conversations regarding software updates, clinical workflows, and industry mandates

• Capacity & Operational Planning: Oversee project assignments, monitor active backlogs, track team capacity, and maintain target utilization rates to ensure balanced workloads

• Product Launch & Readiness: Partner closely with Product Management during Closed and Open Beta phases to evaluate feature readiness, align deployment timelines, and author internal consulting playbooks from Beta to GA

• Continuous Improvement & AI Optimization: Establish post-implementation reviews to systematically eliminate delivery friction points, reduce Time-to-Value (TTV), and integrate modern AI tools to automate administrative tasks and scale consultancy output

• Personal Portfolio: Maintain player-coach capacity by directly managing a selective personal portfolio of 1–2 strategic or early-adopter implementations

• Enablement & Framework Development: Develop comprehensive internal training frameworks, documentation, and playbooks so the entire implementation team can independently consult on and deploy workflows

• Cross-Functional Collaboration: Serve as the main bridge between Professional Services and Product Management to continually evaluate enhancements and ensure software compliance standards

• Client & Escalation Lead: Serve as the primary escalation point for complex client issues and high-stakes implementation commitments

• Quality Assurance: Oversee testing, training, and QA activities across implementations to guarantee alignment with clinical benchmarks while maintaining an onboarding CSAT score of 95%+

Position Proficiencies and Requirements

• Education: Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, or equivalent experience. An active or past clinical degree (PT/OT/SLT) is a strong plus

• Leadership Experience: Minimum of 2 years of formal people management or team lead experience with a proven track record of developing team culture, managing utilization, and coaching direct reports

• Implementation & Project Experience: 3 to 5 years of experience managing complex projects or implementation teams, ideally within an ambulatory EMR/EHR space

• Operational Skills: Demonstrated understanding of capacity management, resource allocation, and tracking Professional Services KPIs (utilization, TTV, CSAT). Proven experience building playbooks for software release lifecycles (Beta to GA)

• Technology & AI Agility: Strong knowledge of medical billing, scheduling, and clinical documentation software Demonstrated capability in adopting AI tools and digital workflow software to streamline daily consulting routines

Competencies to Drive Success

• Continuous Improvement Mindset: Relentlessly evaluates broken delivery models, conducts post-mortems, and iterates on deployment playbooks

• Operational Readiness & Launch Management: Accurately forecasts capacity, coordinates cross-functional readiness, and prepares teams for major product launches

• Consultative Teaching & Mentorship: Inspires team members through hands-on coaching and effective dissemination of specialized compliance skills

• Context-Switching Agility: Seamlessly transitions between direct-report coaching, product meetings, regulatory strategy, and client escalations

At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people, and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary.

Our Core Values

We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible

We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team

U.S. Based Perks

Remote First

Paid Time Off/11 Paid Holidays/Year-End Holiday Break

Health, Dental, Vision, HSA/FSA,

401K with Company Match

Disability & Life Insurance

Employee Assistance Program

Paid Parental Leave

Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.