Implementation Consultant

This exciting role as a Implementation Consultant in our Configuration group will work as part of a team to support and configure our Wire and Cable software for our customers. This role focuses on: 

• UI based configuration elements of the Implementation 
• More technical elements of the Implementation which will require knowledge of SQL and authoring of data collection forms using XML
• Supporting our customers and relationship building

• 2+ years of professional experience required
• Strong academic background in a relevant discipline e.g. computer science, engineering, sustainability or equivalent also a plus. Bachelor’s degree preferred
• A high level of numeracy 
• Strong working knowledge of Excel required
• Detail-oriented and analytical thinking
• Familiarity with web-based applications
• Ability to learn new software applications rapidly
• Effective communicator with good interpersonal skills as this is a customer-facing role
• Experience with relational databases and use of SQL
• Working knowledge of XML is ideal
• Experience in software implementation and / or support, a plus. 
• Previous experience working in teams for project delivery, a plus
• Previous experience in a customer facing role, a plus 

What We Offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $80,000. USD to $90,000. USD and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. 

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday and personal days (totaling 12 days) and sick time off (72 hours).

#LI-JK2

#LI-Hybrid 

Consultancy and Configuration

• Provide support to existing clients including report generation at critical times of the year
• Advise and assist the client in maintaining and enhancing their application
• Configure the system as per the defined requirements using the system user interface
• Work with technical teams to resolve system and configuration issues 
• Attend customer meetings and calls as and when required in support of larger implementation project, ensuring a professional image at all times
• Provide status updates, highlight risks and issues to supervisor (within the project and/or people manager)

Dedicated Consultancy

• Advise and assist the client in maintaining and enhancing their application
• Serve as the main point of contact for key customers

Technical Configuration

• More technical elements of the Implementation which will require knowledge of SQL, JavaScript  and authoring of data collection forms using XML
• Build and maintain custom forms using XML/SQL build scripts