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OneDirect

OneDirect

Omni-channel customer support platform with analytics

Accounts Executive - Revenue & Collections

Full-Time
No salary listed
Mid
Bengaluru, Karnataka, India
In Person

About the job

Requirements
  • Proven experience as a Collection Specialist or in a similar role.
  • Working knowledge of Tally and Microsoft Office.
  • Ability to work comfortably with targets.
  • Ability to communicate effectively in written and oral contexts.
  • Ownership and ability to work with deadlines.
  • Basic understanding of accounting entries.
  • Ability to work comfortably under ambiguous direction.
Responsibilities
  • Raise invoices.
  • Prepare estimates for invoicing.
  • Prepare and update the monthly collection plan.
  • Initiate collections on past-due accounts.
  • Monitor accounts to identify overdue payments.
  • Follow up regularly on payments.
  • Process incoming mail concerning invoicing.
  • Communicate with clients about billing discrepancies and questions.
  • Take action to encourage timely debt payments.
  • Prepare MIS reports every Friday and on the last day of the month.
  • Draft and vet agreements.
  • Record invoices received from creditors.
Desired Qualifications
  • Knowledge of billing procedures and collection techniques.
  • Basic understanding of TDS and GST.

About the company

OneDirect provides a unified omni-channel customer experience platform for brands in India and the UAE. It centralizes support into a single dashboard with real-time dialogue, analytics, and automated workflows across multiple channels. The service is subscription-based with tiered plans, designed to reduce resolution times and boost customer satisfaction. Its goal is to help brands simplify and speed up their support operations with a data-driven, consolidated tool.

Company Size

51-200

Company Stage

Series A

Total Funding

$6M

Headquarters

Bengaluru, India

Founded

2013

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Simplify's Take

What believers are saying

  • Gupshup raised over $60 million in July 2025 for product innovation and market expansion.
  • The 2026 Agent Assist integration broadens OneDirect's reach across Gupshup's conversational AI platform.
  • Enterprise demand persists across India, the Middle East, Latin America, and Africa in 2025.

What critics are saying

  • Gupshup cut 300 jobs and another 100 in 2025, signaling aggressive cost pressure.
  • Fidelity marked Gupshup down to $278 million in 2026, crushing acquisition-era equity value.
  • OneDirect's standalone brand disappeared after 2022; Gupshup owns the customer and product roadmap.

What makes OneDirect unique

  • OneDirect's omnichannel inbox unified WhatsApp, SMS, voice, email, and RCS by 2022.
  • Its platform handled 1 billion conversations for Indian Railways, Myntra, KFC, and Airtel.
  • Gupshup folded OneDirect into an intelligent Agent Assist inbox by January 2026.

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Benefits

Health Insurance

Paid Vacation

Remote Work Options

Flexible Work Hours

401(k) Retirement Plan

Stock Options

Wellness Program

Mental Health Support

Conference Attendance Budget

Professional Development Budget

Phone/Internet Stipend

Home Office Stipend

Family Planning Benefits

Fertility Treatment Support

Education Allowance

Company News

Social News XYZ
Jun 2nd, 2022
Gupshup acquires OneDirect - CX Management Firm

Mumbai, June 2 (SocialNews.XYZ) Conversational engagement platform Gupshup on Thursday said it has acquired OneDirect, an artificial intelligence (AI)-enabled, customer service platform, for an undisclosed sum.

Business Wire
Jun 2nd, 2022
Gupshup acquires OneDirect, the Leading Omnichannel Customer Service Platform for Global Businesses

Gupshup, a global leader in conversational engagement, announced the acquisition of OneDirect.