OneDirect provides a unified omni-channel customer experience platform for brands in India and the UAE. It centralizes support into a single dashboard with real-time dialogue, analytics, and automated workflows across multiple channels. The service is subscription-based with tiered plans, designed to reduce resolution times and boost customer satisfaction. Its goal is to help brands simplify and speed up their support operations with a data-driven, consolidated tool.
Company Size
51-200
Company Stage
Series A
Total Funding
$6M
Headquarters
Bengaluru, India
Founded
2013
See people who can refer or advise you
Help us improve and share your feedback! Did you find this helpful?
Health Insurance
Paid Vacation
Remote Work Options
Flexible Work Hours
401(k) Retirement Plan
Stock Options
Wellness Program
Mental Health Support
Conference Attendance Budget
Professional Development Budget
Phone/Internet Stipend
Home Office Stipend
Family Planning Benefits
Fertility Treatment Support
Education Allowance
Mumbai, June 2 (SocialNews.XYZ) Conversational engagement platform Gupshup on Thursday said it has acquired OneDirect, an artificial intelligence (AI)-enabled, customer service platform, for an undisclosed sum.
Gupshup, a global leader in conversational engagement, announced the acquisition of OneDirect.