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Tesla

Makes electric cars, robotaxis and grid batteries

Customer Experience Specialist

Customer SuccessConfirmed live in the last 24 hours
Full-timeItabashi City, Tokyo, JapanIn-person

About the Job

Requirements

  • At least 2 years of work experience, with a record of achieving goals in a service-focused industry; automotive expertise is not required.
  • Ability to work in an organized manner and communicate effectively.
  • Ability to contribute actively to a team and demonstrate commitment to achieving goals.
  • Problem-solving ability and ability to prioritize multiple projects and meet business-critical deadlines.
  • Attention to detail and ability to use reporting tools.
  • Ability to work nights, weekends, and holidays in a retail environment.
  • Valid standard driver's license, at least 2 years of driving experience, and a clean accident and violation record.

Responsibilities

  • Prepare vehicle delivery explanations and arrangements that meet customer needs.
  • Create daily and weekly reports and analyze delivery performance to improve productivity and prevent delays, supporting a high-quality customer experience.
  • Maximize delivery schedules.
  • Work closely with Tesla Advisors (sales) to support smooth customer deliveries, and contact customers about deliveries when needed.
  • Coordinate closely with support teams, including Order Operations, Vehicle Registration, Used Cars, and Fleet, as well as Service and Logistics, to ensure seamless coordination of deliveries, vehicle movements, and related activities.
  • Perform additional tasks and projects based on business needs, including Sales and Delivery.
  • Deliver presentations, sales, and deliveries related to the Tesla ecosystem.
  • Assist with internal training and onboarding new employees.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Austin, TX
Founded
2003

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