Operations Supervisor Day
About the job
- A bachelor's degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or a related field, or equivalent years of experience in lieu of the education requirement where applicable.
- Experience building a culture of safety among subordinates and peers.
- Leadership experience with direct-report responsibility.
- Experience mentoring and coaching others.
- Experience monitoring the work of others to ensure quality.
- Experience working with and communicating to leadership at all levels of the organization.
- Previous leadership roles in other Lowe's supply chain facilities or leadership roles in corporate-led initiatives.
- Experience with software applications such as Microsoft Office and/or a Warehouse Management System.
- Ensure associates understand and execute safe work practices through regular safety observations and safety discussions.
- Identify and resolve safety issues within the department and address issues escalated by associates.
- Assist associates with human-resources-related issues, including attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
- Communicate clear expectations and provide timely, constructive feedback.
- Monitor and manage associate performance, ensuring assigned tasks are completed accurately and on schedule.
- Determine daily departmental workload and monitor inventory movements and inventory flow throughout the facility.
- Monitor departmental staffing needs and adjust shift work according to available resources and skill sets.
- Conduct shift briefings covering safety topics, upcoming events, and daily demand.
- Expedite receiving, picking, and shipping of priority products, including Special Order Express and Special-Order Sales products.
- Complete incident reports for product damage, near misses, injuries, and equipment incidents, and complete accident reports for associate injuries.
- Direct resolution of equipment issues by replacing failed equipment or contacting Maintenance.
- Identify and help implement process improvements and new processes launched by corporate.
- Prepare shift-turnover documentation.
- Mentor associates, build relationships, record planned encounters when needed, and complete annual reviews.
- Hold associates accountable for expected behaviors and performance levels.
- Work with associates to build an engaged and inclusive work environment.
- Identify and act on needs related to operational efficiency, safety issues, and bottlenecks.
- Participate in hiring talented individuals for the team.
- Set goals, communicate expectations, and provide constructive feedback.
- Monitor associate performance and hold associates accountable to expected behaviors and performance levels.
- Provide resources and support to associates as needed.
- Communicate with associates about business objectives and current issues.
- Help associates achieve or exceed safety, performance, and budget targets while recording daily performance metrics.
- Provide coaching and developmental opportunities and prepare associates for upward promotion if interested.
- Approve off-standard hours and ensure accurate accounting of team performance.
- Discuss and resolve issues with and between associates.
- Respond to incidents or injuries and ensure first-aid response occurs as needed.
- Interview and assist Human Resources with hiring personnel and initiate job requisitions to maintain target staffing levels.
- Ensure associates receive proper training.
- Help associates transition through organizational change.
- Experience building a culture of safety among subordinates and peers.
- Leadership experience with direct-report responsibility.
- Experience mentoring and coaching others.
- Experience monitoring the work of others to ensure quality.
- Experience working with and communicating to leadership at all levels of the organization.
- Previous leadership roles in other Lowe's supply chain facilities or leadership roles in corporate-led initiatives.
- Experience with software applications such as Microsoft Office and/or a Warehouse Management System.
About the company
Lowe's runs home improvement stores across the United States, selling tools, lumber, appliances, paint, flooring and garden supplies to do-it-yourself homeowners and professional contractors. Shoppers can buy in its stores, on Lowes.com or through its app, with options for in-store pickup and delivery to homes and jobsites. Beyond products, Lowe's sells installation and home services for projects such as kitchens, flooring, roofing and water heaters, scheduled through its stores and website. It earns money mainly from merchandise sales, plus installation fees and its co-branded credit cards for consumers and businesses. Lowe's was founded in 1946 and is based in Mooresville, North Carolina.
Company Size
10,001+
Company Stage
IPO
Headquarters
Mooresville, North Carolina
Founded
1946
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Simplify's Take
What believers are saying
- Online is a growth engine: Lowe's online sales jumped 15.7% in the quarter ending July 2026.
- Frontline staff share in results: Lowe's said in February 2026 it awarded frontline associates $125 million in discretionary bonuses.
- Pros and home services carry growth: they powered Lowe's fifth straight quarter of positive comparable sales through July 2026.
What critics are saying
- Corporate roles are shrinking: Lowe's cut about 600 corporate and support jobs in February 2026, including 178 in Mooresville.
- Do-it-yourself demand is stalling: in August 2026 Lowe's cut its fiscal 2026 outlook to flat comparable sales.
- Sales hinge on housing: in August 2026, CEO Marvin Ellison called it his toughest housing market since the financial crisis.
What makes Lowe's unique
- Lowe's also finishes new homes: its Artisan Design Group unit installs flooring, cabinets and countertops for home builders.
- Lowe's owns a drywall wholesaler: Foundation Building Materials supplies contractors from over 370 US and Canadian branches.
- Store staff get built-in AI help: Mylow Companion, made with OpenAI, answers product, project and stock questions on associates' devices.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Performance Bonus
Company News
Lowe's shares have fallen about 18% over the past twelve months, while the S&P 500 gained about 18%. Management said customers were cautious in fiscal Q2 2026, and rivals used tariff refunds to cut prices, mainly on seasonal goods in July. Lowe's chose not to match some of those promotions, which were not in its financial plan. Comparable transactions fell 2.1%, but a 2.3% rise in average ticket kept comparable sales up 0.2%. Operating margin was 11.4% over the past twelve months, down from 12.4%. Management expects the price cutting to ease in the second half. It moved its full-year sales target to the bottom of its range, at about $92 billion, and expects fiscal Q3 adjusted earnings per share about 7% lower.
Lowe's stock has fallen 26% over the twelve months to September 30, 2026, whilst the S&P 500 returned 14%. The home improvement retailer has shifted strategy, targeting larger professional contractors through acquisitions of Foundation Building Materials and Artisan Design Group. Sales reached $26 billion in fiscal Q2 2026, up 8.3% year-over-year. However, comparable sales rose just 0.2%, meaning nearly all growth came from the recent acquisitions rather than existing operations. Management lowered its full-year sales outlook to approximately $92 billion, expecting comparable sales to remain flat. The company cited pressure from weak do-it-yourself demand and difficult building market conditions. Comparable purchases fell 2.1%, driven by weather-sensitive categories. As of September 30, 2026, Lowe's shares traded at 15.5 times trailing earnings, below the S&P 500's 21.7 multiple.
Lowe's has launched drone delivery at its Matthews, North Carolina store, becoming the first home improvement retailer to offer the service. The pilot programme, conducted in partnership with Wing and DoorDash, delivers select items in as fast as 20 minutes. Customers can order through the DoorDash app, selecting from eligible products including hand tools, paint supplies, and household essentials. Wing drones currently transport orders weighing approximately 2.5 pounds per flight. The service addresses a common problem for DIY and professional customers who forget supplies mid-project. It joins Lowe's existing same-day fulfilment options, including buy online, pick up in store and curbside pickup. The initiative builds on Lowe's broader technology investments, including Mylow, its AI assistant that has answered more than 25 million customer questions since launching in 2025.
Lowe's anticipates a steady second half of the year as elevated interest rates and economic uncertainty prompt homeowners to favour smaller projects over major renovations. Chairman and CEO Marvin Ellison stated the company aims to grow market share despite challenging conditions, citing five consecutive quarters of positive comparable sales growth. Digital sales increased over 15% in the past two quarters, supported by store-based fulfilment and the company's Mylow AI tool. The retailer's core customers, with average household incomes above $100,000, are becoming more cautious about large discretionary purchases. Acquisitions of ADG and FBM are expanding Lowe's construction and interior solutions business, including commercial projects and data centres. The company plans to prioritise debt reduction toward a 2.75-times leverage ratio before potentially resuming share repurchases.
Lowe's Companies shares trade at $198, down 26% over the past year, as the retailer navigates a cautious DIY customer base and weak housing market. Despite revenue shrinking at 1% annually over three years, earnings per share grew at 5.2% through expense discipline and share buybacks. The company generated $3.1bn in free cash flow in fiscal Q2 2026 after $542m in capital expenditures. Online sales grew 15.7%, supported by Mylow, an AI shopping agent whose users convert at triple the rate of other shoppers. Comparable transactions fell 2.1% in the quarter. Management lowered fiscal 2026 sales guidance to approximately $92bn with roughly flat comparable sales and expects Q3 adjusted earnings per share to fall about 7% year-over-year.