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Braze

Customer engagement platform for cross-channel messaging

Senior Product Designer - Data

Product DesignConfirmed live in the last 24 hours
Full-timeToronto, ON, CanadaIn-person

About the Job

Requirements

  • At least 5 years of product design experience with a strong foundation in designing complex digital products.
  • Experience working within established design systems and balancing consistency with innovation in enterprise software environments.
  • A systems mindset for connecting features into cohesive user experiences and comfort navigating technical complexity with engineers to propose user-friendly, technically feasible solutions.
  • A user-research and evidence-based design process, using insights to inform decisions and measuring success against real user outcomes.
  • Ability to collaborate with product managers, engineers, researchers, and designers, influence roadmaps, and communicate design concepts through visual artifacts and verbal storytelling.
  • Strong craft skills in interaction design, visual design, and prototyping, including designing detailed interfaces for complex information and workflows; understanding of micro-interactions and information hierarchy.
  • Organization and attention to detail in maintaining design documentation and ensuring smooth engineering handoffs; ability to work in ambiguous spaces and break complex challenges into manageable design problems.
  • A portfolio demonstrating design for complex applications or workflow tools, improved user outcomes and business metrics, design process, constraints, and solution impact.

Responsibilities

  • Define and design high-impact features and refine user experience for projects that improve how customers integrate with and send information to Braze.
  • Design experiences that enable marketers to implement cross-channel digital experiences and launch customer engagement strategies without substantial engineering work.
  • Collaborate with product managers, user experience researchers, product analysts, technical writers, engineers, and product designers to deliver an easier-to-use product.
  • Conduct user research and usability testing, work directly with customers to understand campaign creation workflows, and identify opportunities to reduce complexity while increasing capability.
  • Create high-fidelity prototypes and detailed interaction specifications that communicate design intent to engineering teams and support reliable implementation at enterprise scale.
  • Contribute to and evolve the design system by establishing patterns and components for consistent messaging and orchestration experiences, accommodating workflow-based interfaces.
  • Consider how features connect across the broader platform and design solutions that work with existing tools while supporting future product evolution and customer growth.
  • Present design concepts and rationale to cross-functional stakeholders and leadership, influence the roadmap, build alignment around user experience priorities, and advocate for decisions balancing user needs, business objectives, and technical constraints.

Desired Qualifications

  • Experience designing marketing automation, customer engagement, or campaign management tools.
  • Background in enterprise software-as-a-service products, particularly those serving marketing or business operations teams.
  • Experience designing integration or data-mapping experiences for technical or semi-technical audiences, such as developers or technical marketers configuring custom data.
  • Familiarity with how data flows between systems, including application programming interfaces, webhooks, and data pipelines, and comfort reading code or technical documentation to collaborate with engineers.
  • Experience working in agile development environments with cross-functional product teams.
  • Strong fluency with artificial intelligence tools for prototyping and exploring design concepts.

About the Company

Braze

Customer engagement platform for cross-channel messaging

Braze is a customer engagement platform that helps brands build ongoing relationships with customers by coordinating real-time, cross-channel messages across email, push, in-app, SMS, and more. It collects data from any source, segments audiences, and orchestrates customer journeys so the right message reaches the right person at the right time. It also uses AI-powered experimentation and optimization to test and improve campaigns. Braze differentiates itself with a data-driven, multi-channel approach and a strong emphasis on journey orchestration and real-time engagement, serving a wide range of clients from small businesses to large enterprises and operating globally. Its goal is to enable brands to deliver relevant, personalized experiences at scale, across channels, to drive lasting customer relationships.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2011

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