Account Manager

Confirmed live in the last 24 hours

Locations

New York, NY, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Communications

Requirements

1 - 3 years of proven account management or other relevant experience
A passion for growing and maintaining existing client accounts
Ability to adhere to deadlines, delivering on time while prioritizing among competing tasks
Proven ability to manage multiple projects with a keen attention to detail
Exceptional verbal and written communications skills
Excellent listening, negotiation, and presentation skills
Natural relationship builder with integrity, reliability, and maturity
Self-motivated and able to thrive in a results-driven environment
Proficient with Microsoft Office Suite, and CRM software (Sugar CRM preferred)
Bachelor's Degree in Finance, Economics, or similar major

Responsibilities

Act as the face of the business and initial contact for clients' questions or issues
Work with Senior Account Managers to enhance revenue retention and build relationships with clients - proactively identifying and taking measures to mitigate risk to ensure clients are satisfied and prepared to renew their contracts
Intimately understand your clients' contracts and track renewals (including mid-term adjustments) to ensure clients are seeing a return on their investment
Become a deeply engaged, strategic partner to ensure accounts are being retained
Forecast and track key account metrics
Keep current clients satisfied and deliver exceptional client service daily
Help identify opportunities to grow and upsell current accounts
Engage in facetime with clients
Monitor and analyze clients' usage of our product
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
Liaise between the client and internal teams

Desired Qualifications

Knowledge of financial markets is a must! Knowledge of Options is a plus

We are looking to expand our Sales Team with the addition of a full-time Account Manager. Account Manager responsibilities include developing long-term relationships with a robust portfolio of clients, connecting with key business executives and stakeholders, and serving as the primary point of contact for contract renewals and client retention. Account Managers liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs. The focus of this role will be on building relationships with existing accounts.

Note: This position requires working on-site at our NYC location in a hybrid capacity. Current NYC COVID laws require proof of vaccination upon entry to the workplace. Candidates must be willing to reasonably accommodate both requests to be considered.

What You’ll Do:

Act as the face of the business and initial contact for clients’ questions or issues
Work with Senior Account Managers to enhance revenue retention and build relationships with clients – proactively identifying and taking measures to mitigate risk to ensure clients are satisfied and prepared to renew their contracts
Intimately understand your clients’ contracts and track renewals (including mid-term adjustments) to ensure clients are seeing a return on their investment
Become a deeply engaged, strategic partner to ensure accounts are being retained
Forecast and track key account metrics
Keep current clients satisfied and deliver exceptional client service daily
Help identify opportunities to grow and upsell current accounts
Engage in facetime with clients
Monitor and analyze clients’ usage of our product
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
Liaise between the client and internal teams

Skills You’ll Need:

1 – 3 years of proven account management or other relevant experience
A passion for growing and maintaining existing client accounts
Knowledge of financial markets is a must! Knowledge of Options is a plus
Ability to adhere to deadlines, delivering on time while prioritizing among competing tasks
Proven ability to manage multiple projects with a keen attention to detail
Exceptional verbal and written communications skills
Excellent listening, negotiation, and presentation skills
Natural relationship builder with integrity, reliability, and maturity
Self-motivated and able to thrive in a results-driven environment
Proficient with Microsoft Office Suite, and CRM software (Sugar CRM preferred)
Bachelor’s Degree in Finance, Economics, or similar major

What We Offer:

A collaborative environment where everyone’s input makes a difference
Paid time off: Vacation, Personal, Sick days, and Holidays
Pre-tax commuter benefits (NJT, MTA, etc.) and 401k plan offered
Full medical and dental insurance coverage for employee
A bright, open office in Midtown Manhattan near Columbus Circle and steps from Central Park with a great view of Times Square
The usual drinks and snacks (and we’re still small enough to celebrate everyone’s birthday with cake!)

For the latest update regarding NYC COVID workplace requirements:

https://www1.nyc.gov/site/doh/covid/covid-19-vaccine-workplace-requirement.page

OptionMetrics began over 20 years ago with the goal of becoming the world’s most trusted provider of financial information and research derived from the option markets. Today, our data and analytics models are used by over 350 investment banks, hedge funds, asset management firms, and academic institutions worldwide.

11-50 employees

Website

Company Overview

OptionMetrics is the financial industry's premier provider of quality historical option price data, tools, and analytics.

Benefits

PTO: Vacation, Personal, Sick days, Holidays
Pre-tax commuter benefits
401(k)
Full medical and dental insurance coverage