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Docusign

Runs electronic signing and agreement workflows

Director – Technical Program Management

Program ManagementPosted on Nov 6
Full-timeSan Francisco, CA, USA

About the Job

Requirements

  • A bachelor's degree in Computer Science, Engineering, or equivalent experience.
  • At least 12 years of technical program management experience, including several years leading TPM or program management teams.
  • Experience directly managing complex, multi-year programs from inception through delivery.
  • Experience in both SaaS and enterprise environments.
  • Experience with Agile and Waterfall methodologies and supporting tools such as Jira or Asana.
  • Experience building and scaling a PMO, portfolio governance, or operating model.

Responsibilities

  • Partner with Product and Engineering GVPs to translate multi-year business strategies into prioritized technical roadmaps that support corporate growth and revenue targets.
  • Advise on capacity planning, resource trade-offs, and dependency mapping across pillars.
  • Own the definition, tracking, and operational rigor of pillar-level OKRs, creating shared accountability across Product, Engineering, and GTM.
  • Design, scale, and mature governance frameworks and delivery operating models across Product and Engineering, establishing standards for technical execution, release readiness, and financial transparency.
  • Define portfolio health metrics, delivery KPIs, and operational dashboards to identify systemic bottlenecks and drive data-backed improvements across the software development lifecycle.
  • Enable teams to identify, escalate, and resolve technical, architectural, and schedule risks before they affect delivery.
  • Lead, mentor, and inspire a distributed team of 8–12 TPMs, fostering accountability and technical curiosity.
  • Establish career progression frameworks, leveling criteria, evaluation benchmarks, and continuous learning programs for the TPM discipline.
  • Provide C-suite and executive stakeholders with clear summaries of portfolio performance, trade-offs, and critical escalations.
  • Build cross-organizational partnerships across Engineering, Product, Design, Finance, Legal, and GTM to eliminate silos, align dependencies, and support go-to-market execution.

Desired Qualifications

  • Experience leading teams of 10–15 program managers or Scrum teams.
  • Track record of leading large change-management efforts across multiple product and engineering organizations.
  • Ability to influence and communicate effectively at all levels, including with executives and boards.
  • Technical fluency with architectures, platforms, and dependencies sufficient to challenge trade-offs with Engineering.
  • Willingness to contribute directly to program outcomes.

About the Company

Docusign

Runs electronic signing and agreement workflows

Docusign runs electronic signing and agreement management software for businesses, letting people approve contracts online and track the steps around each agreement. Its eSignature product routes documents to signers and records who signed, while contract lifecycle tools organize preparation, negotiation, and approvals. The Intelligent Agreement Management platform stores contracts in a searchable repository and uses AI to extract terms and connect agreement data to business workflows. Customers use its web applications or embed signing through APIs, and pay for subscriptions based on users, features, and document allowances. Docusign was founded in 2003 and is headquartered in San Francisco.

Company size
5,001-10,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2003

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