SMB Account Manager
Deliveroo
SMB Account Manager
Deliveroo
Online food delivery marketplace
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for an SMB Account Manager (French Market) to join our Manchester team. In this role, you’ll help us empower restaurant partners across France to get the very best out of our platform by advising on marketing, technology, and operational excellence.
This role offers a £35,300 OTE yearly package (basic salary £29,300 + up to £6000 bonus yearly).
This role is hybrid (3 days a week in office / 2 days remote working).
Start Date - November 2026
You’ll be joining the SMB (Small Medium Business) team. Based in Manchester City Centre, we are a high-energy group that supports local independent restaurants through a desk-based consultancy model, helping them navigate the rapidly expanding delivery industry.
Here’s what your day-to-day might look like:
Portfolio Management: Lead a diverse portfolio of accounts using a desk-based model, supporting growth through phone, email, and digital presentations.
Relationship Partnership: Maintain long-term relationships with our French partner base, ensuring high-quality service and driving positive outcomes for both the restaurant and Deliveroo.
Campaign Execution: Drive engagement with national and local marketing opportunities to improve key performance metrics, including order volume and partner retention.
Operational Liaison: Act as the bridge between your restaurants and internal teams to ensure our solutions are delivered according to partner needs.
Data-Driven Strategy: Use insights to identify performance barriers and implement creative solutions that help partners offer the best delivery experience possible.
Essential:
Professional fluency in French, with the ability to converse confidently with business owners in the French market.
Proven track record in account management, with strong relationship-building skills that consistently produce positive results.
Strong communication skills, specifically an excellent phone manner and experience providing high-quality support via telephone or video.
Analytical ability, with a knack for understanding complex problems and finding the crux of an issue quickly using data.
Creative problem-solving, with an enthusiastic approach to removing barriers and a keen interest in how technology drives partner success.
Interview Process
Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you!
Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam!
Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages.
Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite).
Step 5: Outcome – We’ll get back to you after your interview to let you know the result!
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.
🌱 Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.
🧠 Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.
🌎 Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
USA: Pay Transparency Range: 0.0 - 0.0 USD
Canada: Pay Transparency Range: 0.0 - 0.0 CAD
Deliveroo operates an online food delivery marketplace in the UK that connects customers with partner restaurants. Customers order via the Deliveroo app or website, and a network of delivery riders handles food preparation relay and doorstep delivery. Revenue comes from restaurant commissions, customer delivery fees, and a monthly fee option for unlimited free deliveries through Deliveroo Plus. Its goal is to provide quick, reliable access to a wide range of cuisines while helping restaurants expand their reach and manage delivery logistics.
Explore more opportunities at Deliveroo