Full-Time

Operations Engineer

Posted on 8/20/2026

Syniverse Technologies

Syniverse Technologies

1,001-5,000 employees

Global CPaaS provider for mobile messaging

No salary listed

Bengaluru, Karnataka, India

In Person

Bachelor's

Category
DevOps & Infrastructure (1)
Required Skills
Computer Networking
Operating Systems
RDBMS
Oracle

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Requirements
  • A Bachelor degree in computer science, electronics, or telecommunication, or equivalent work experience.
  • At least 2 years of relevant professional experience in application support, technical customer support, problem management, relational databases, programming languages, or software development.
  • Exceptional customer service skills and the ability to communicate with technical and non-technical clients.
  • Analytical, multitasking, verbal and written communication, detail-orientation, testing, and troubleshooting skills.
Responsibilities
  • Provide escalated technical support for complex technical issues, including leading problem management cases and providing management status.
  • Coordinate escalated support cases and lead internal technical resources and third-party vendors through resolution.
  • Identify, analyze, and resolve assigned tickets using root cause analysis.
  • Install, monitor, maintain, support, and optimize production server hardware and software.
  • Participate in ticket reviews, provide severity and scope analysis, and maintain ownership of issues until resolution.
  • Analyze metrics and identify possible reasons for achievements or deviations.
  • Create action plans and execute them based on customer feedback.
  • Continuously monitor production servers, including system health, resource utilization, file transfer rate, database insert rate, and logs.
  • Monitor application health, including file processing, data loading, scheduled task completion, report generation, application processes, dashboards, and application logs.
  • Use alarm monitoring tools, interpret alarm conditions, and resolve or escalate issues to the next level of support.
  • Monitor and support production performance through benchmarking and research, while initiating improvement or problem-correction actions.
  • Research warnings and errors in production logs.
  • Prioritize production issues by analyzing logs, database entries, and processes.
  • Perform user acceptance testing in the production environment and conduct relevant error research.
Desired Qualifications
  • Certification on operating systems and databases.
  • Oracle certifications such as Oracle Certified Professional or Oracle Certified Associate.
  • SQL Server Certified Engineer certification.
Syniverse Technologies

Syniverse Technologies

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Syniverse provides global connectivity and engagement services through a Communications Platform as a Service (CPaaS). It helps mobile network operators, enterprises, and service providers connect with customers by offering secure mobile messaging, customer engagement platforms, and revenue-optimization tools. The CPaaS lets clients integrate multiple messaging channels (such as SMS and WhatsApp) into their systems, with usage-based pricing and scalable, secure infrastructure that reaches customers worldwide. Compared with competitors, Syniverse emphasizes a broad, secure global network and end-to-end engagement capabilities designed for operators and large businesses, rather than focusing on a single channel or niche solution. Its overall goal is to help clients reach and engage customers reliably at scale, while improving messaging effectiveness and monetization opportunities.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$2.2B

Headquarters

Tampa, Florida

Founded

1987

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Simplify Jobs

Simplify's Take

What believers are saying

  • BCE 2.0 compliance should capture more 5G Standalone settlement volume in 2026.
  • Authvia’s September 2025 partnership opens PCI-compliant payments inside SMS, RCS, and voice.
  • Frost & Sullivan honored Syniverse in June 2026 for enterprise messaging strategy leadership.

What critics are saying

  • S&P placed Syniverse on CreditWatch in March 2026, signaling refinancing pressure.
  • S&P downgraded Syniverse to CCC+ in 2023 after leverage stayed above 9x.
  • Heavy debt plus negative free cash flow threatens covenant stress before the 2029 maturity.

What makes Syniverse Technologies unique

  • Syniverse’s March 2026 BCE 2.0 compliance cements leadership in wholesale roaming settlement.
  • Its March 2026 BICS partnership strengthens 5G Standalone roaming peering across operator networks.
  • Aduna and Iridium deals expand Syniverse from messaging into network APIs and satellite connectivity.

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Benefits

Remote Work Options

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
upGrad
May 7th, 2026
Syniverse Recruitment - Graduate Apprentice Trainee.

Syniverse Recruitment - Graduate Apprentice Trainee. May 7, 2026 Syniverse Recruitment Syniverse is hiring Graduate Apprentice Trainee candidates for its Bangalore office. This is an excellent opportunity for fresh graduates to gain industry exposure, professional coaching, and hands-on experience through a structured apprenticeship program. Job Details * Job Role: Graduate Apprentice Trainee * Job Category: IT Jobs / Apprentice Jobs * Qualification: Graduate / B.E / B.Tech * Experience: Freshers * Salary/CTC: Best in Industry * Job Location: Bangalore * Job Type: Full Time * Program Duration: 12 Months About the Program Syniverse Graduate Apprentice Program is designed to help fresh graduates begin their professional careers with practical business exposure and meaningful work experience. During the program, candidates will work across different functional areas, participate in projects, receive professional coaching, and build strong technical and business skills. Key Responsibilities * Work in different functional areas during the 12-month apprenticeship * Participate in day-to-day business operations and projects * Develop competencies, skills, and interests through practical assignments * Assist relevant departments and learn multiple business functions * Prepare presentations, evaluations, and assessments * Attend training and information sessions * Accept and implement feedback for continuous improvement Eligibility Criteria * Full-time graduates from recognized universities * Academic record with first class throughout academics * Eligible streams include: * Computer Science * Business Administration * Marketing * Cyber Security * Information Technology * Accounting * Related STEM fields Additional Requirements * No backlogs allowed * Candidates must have passed every semester/year in the first attempt * Only candidates graduating in the year of selection are eligible * Graduation completion should not exceed 3 years * Interest in Technology/Telecommunications industry * Good computer and Microsoft Office skills * Excellent communication and organizational skills Why Join Syniverse? * Structured apprenticeship and training program * Exposure to global technology and telecommunications industry * Professional mentoring and coaching * Opportunity to work with top global brands * Inclusive and collaborative work culture * Strong career growth opportunities About Syniverse Syniverse Official Website is one of the world's most connected companies, enabling seamless communication between devices and networks globally. The company works with leading banks, telecom providers, and technology companies worldwide. How to Apply for Syniverse Recruitment? Interested and eligible candidates can apply online as soon as possible. Frequently Asked Questions (FAQs) 1. Who can apply for Syniverse Graduate Apprentice Trainee role? Graduates from Computer Science, IT, Cyber Security, Marketing, Accounting, and related STEM fields can apply. 2. Is this opportunity for freshers? Yes, this apprenticeship program is specially designed for fresh graduates. 3. Are backlogs allowed? No, candidates must have cleared all semesters in the first attempt without backlogs. 4. What is the duration of the apprenticeship? The program duration is 12 months. 5. What is the job location? The job location is Bangalore. Disclaimer: This job listing is shared solely for informational purposes based on publicly available sources; upGrad is not affiliated with, authorized by, or acting on behalf of the hiring company, and does not participate in or influence the recruitment process. Applicants must apply only through the official company website and proceed at their own discretion and risk.

Associated Press
Mar 4th, 2026
Syniverse becomes first to achieve GSMA BCE 2.0 compliance for 5G roaming settlement

Syniverse has become the first roaming services provider to achieve compliance with GSMA's Billing and Charging Evolution (BCE) 2.0, the newest standard for wholesale roaming and settlement. The technology is built into Syniverse's Universal Commerce solution, which is deployed by 90% of BCE-compliant operators worldwide. BCE 2.0 introduces support for operator groups, creates a report structure for 5G Standalone traffic exchange, and establishes invoice confidentiality. It extends beyond traditional consumer roaming to cover NB-IoT, LTE-M traffic, and satellite operators. Kaleido Intelligence projects BCE will handle over 40% of global consumer and IoT wholesale roaming settlements by 2030. To support the transition, Syniverse has introduced its Platinum Package, offering scalable charging models for 5G SA and comprehensive end-to-end BCE support.

Florida Chamber of Commerce
Jan 30th, 2026
Syniverse Recognized by Juniper Research for Excellence in Billing, Settlement, and Satellite Connectivity

Syniverse recognized by Juniper Research for excellence in billing, settlement, and Satellite Connectivity. Syniverse has once again been recognized by Juniper Research for its leadership in global telecommunications, earning a Platinum Award for Best Billing and Charging Evolution (BCE) Platform Solution and a Gold Award for Best Satellite Connectivity Solution in the 2026 Future Digital Awards for Telco Innovation. The Platinum Award marks a third consecutive win for Syniverse's clearing and settlement capabilities, with its Universal Commerce platform continuing to set the benchmark for BCE-compliant operators. Universal Commerce enables mobile network operators to manage, clear, and settle roaming transactions in real time, using blockchain-based smart contracts to streamline complex financial processes. The platform is now deployed by 90% of BCE-compliant MNOs, reflecting its scale and reliability across the industry. Juniper Research also recognized Syniverse's newly launched Satellite Services with a Gold Award, highlighting the company's expanding role in non-terrestrial network connectivity. Satellite Services extends Syniverse's proven interoperability across terrestrial and satellite networks, allowing satellite network operators to access messaging, signaling, roaming, and billing infrastructure without the need for costly core-system rebuilds. The solution supports legacy devices and simplifies commercial relationships through integrated settlement frameworks. "Independent evaluations continue to show that Syniverse leads in the areas that matter most to operators," said Andrew Davies, CEO of Syniverse. "Universal Commerce and Satellite Services provide the stability and commercial readiness our customers expect as connectivity continues to evolve." Syniverse's satellite implementations include projects supporting Skylo and Verizon for two-way messaging, integration with Iridium for direct-to-device and narrowband IoT traffic, and a billing framework for Sateliot. Together, these initiatives demonstrate how Syniverse is building the foundation for next-generation communications. Juniper Research's Future Digital Awards recognize organizations that influence the direction of telecommunications through innovation, performance, and proven market impact. Syniverse will showcase its Universal Commerce and Satellite Services solutions at MWC Barcelona from March 2 - 5.

Syniverse
Sep 23rd, 2025
Syniverse and Authvia Partner to Deliver Seamless, Secure Payment Workflows Via Messaging Channels

TAMPA, Fla. - Sept. 23, 2025 - Syniverse, the world's most connected company(R), has formed a partnership with Authvia, the leader in conversational commerce and text-based payment innovation, to integrate Authvia's patented payment technology, TXT2PAY(R), with Syniverse's global messaging infrastructure.

Business Wire
Aug 14th, 2025
Syniverse Takes Gold in International Business Awards for Olympic-Themed Corporate Event

Syniverse takes Gold in International Business Awards for olympic-themed Corporate Event.