ICQA Troubleshooter

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. 

Job Overview

As a Power Equipment Operator, you’re an essential part of our behind-the-scenes team - keeping things moving so customers get what they need, when they need it. You’ll operate powered equipment to handle merchandise safely and efficiently in our furniture, bedding, and fulfillment warehouses. The role includes the operation of various powered industrial trucks and equipment to safely and efficiently move throughout the building. Together, we deliver genuine hospitality. 

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What You Will Do

Operate Equipment Safely: Use different industrial trucks, including stock pickers and reach trucks at heights up to 40 feet. Navigate narrow aisles using power equipment to pick, pull, put away, stack, and count merchandise to meet standards.

Technology: Input data accurately and efficiently using PCs, handheld computers, radio frequency equipment, or similar devices, while mastering area-specific functions across various systems (including warehouse systems and proprietary systems).

Safety: Safely work in narrow aisles and up to 40 feet high with a harness while moving equipment. Report on equipment failures, damage, accidents, and environmental issues affecting safety to the committee promptly.

Start your shift strong by wearing your name badge, following dress code, attending start-ups, knowing who’s supporting you, checking that your work area is ready, and staying informed on daily goals.

Prioritize the Customer by getting to your department quickly, working with speed and accuracy, handling merchandise with care, and packing each customer’s package thoughtfully and neatly.

Hospitality is a feeling - it starts with you. Greet coworkers with a genuine smile and a warm “hello” to create connection from the moment you see each other. Take time to start conversations, show interest, and build trust. Offer a helping hand to new teammates getting settled and support existing colleagues whenever you can. By showing up with kindness, care, and respect, you help create a workplace where everyone feels seen, valued, and included.

Finish Strong! Stay focused through the end of your shift by tidying your workstation, returning equipment to its proper place, replenishing supplies, and taking a moment to recognize coworkers who helped make the day a success.

Community: Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who You Are

• A flexible team player who will thrive in our fast-paced environment who can switch between multiple tasks, and can work various shifts including days, nights, weekends and holidays
• Comfortable with heights while on power equipment raising self, equipment, and merchandise up to 40ft in the air
• Previous Power Equipment experience preferred but not required
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Proficient in the use of computers and handheld technology
• Open to being cross trained in other areas of the facility, depending on business needs
• Must be able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English

Essential Physical Requirements You Will Perform

• Lifting and moving items weighing up to 75lbs.
• Prolonged periods (up to 12 hours) of standing/walking around the facility or department (excluding breaks).
• This position requires lifting, constant and repetitive movement, standing, reaching with arms and hands above eye level, stooping, kneeling, crouching, and climbing ladders.   
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to use, hear and see safety/emergency alarms and Power Industrial Truck (PIT) warning devices to ensure safety while on the warehouse floor.

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification. 

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include:

• Merchandise discounts 
• Performance-based incentives 
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

WAREHOUSE00

Salary Range Minimum: 16.80

Salary Range Maximum: 24.84