S

ServiceNow

Builds software that automates business workflows

Principal Platform Architect

Full-Time
No salary listed
Expert
Sydney NSW, Australia
Hybrid
Solution EngineeringImplementation & Technical Account Management

About the job

Requirements
  • Experience leveraging or critically thinking about how to integrate artificial intelligence into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 12+ years of experience in enterprise architecture, solution strategy, and program leadership.
  • Experience engaging at the executive level to influence platform direction and business outcomes.
  • A track record of defining multi-workflow, enterprise-scale architectures and governance models.
  • Ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
  • Expertise in platform strategy, integration patterns, and complex delivery governance.
Responsibilities
  • Define and maintain platform vision and strategy aligned to enterprise information technology and business objectives.
  • Establish platform health metrics and remediation strategies to manage technical debt, platform hygiene, upgrade readiness, and long-term maintainability.
  • Define reusable architecture patterns, standards, and reference architectures that accelerate delivery and reduce implementation risk.
  • Provide architectural guidance to ensure designs align with platform standards and leading practices.
  • Partner with customer executives to ensure platform decisions support measurable business outcomes, adoption objectives, and value realization.
  • Shape governance frameworks covering instance strategy, integrations, and data models.
  • Facilitate platform governance forums to drive consistent decisions across partners and teams.
  • Anticipate and mitigate platform risks, including scalability, performance, and technical debt.
  • Influence adoption of leading practices across customer, partner, and ServiceNow teams.
  • Provide structured feedback to ServiceNow product and engineering teams.
Desired Qualifications
  • ServiceNow Certified Master Architect certification, plus other architecture and governance framework certifications.

About the company

S

ServiceNow

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cbWebsite

ServiceNow builds cloud software that helps large organizations manage work across IT, customer service, human resources, and security. Its applications handle tasks such as resolving support tickets, onboarding employees, and responding to customer requests. Businesses configure forms, approval steps, and automation through visual tools on a common platform, connecting existing systems and using AI to assist workers or carry out tasks. The company sells subscriptions to its applications and platform, with professional services helping customers implement and use the software. Founded in 2004, ServiceNow is headquartered in Santa Clara, California.

Company Size

10,001+

Company Stage

IPO

Headquarters

Santa Clara, California

Founded

2004

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Simplify Jobs

Simplify's Take

What believers are saying

  • Subscriptions grew: ServiceNow reported $3.877 billion in subscription revenue for the June 2026 quarter, up 24.5% year over year.
  • Hybrid work is established: ServiceNow says most staff have flexible arrangements, requiring two or more office days weekly.
  • Security work expanded: the April 2026 Armis acquisition added protection for industrial equipment, medical devices, and connected hardware.

What critics are saying

  • Subscription margins narrowed: in June 2026, ServiceNow kept 73.5% of subscription revenue after direct costs, versus 80% a year earlier.
  • Remote roles limit relocation: ServiceNow requires staff to remain within their employment state, province, region, or country.
  • Older versions lose support: ServiceNow supports two release families and schedules upgrades for customers who fall behind.

What makes ServiceNow unique

  • Customers get separated systems: ServiceNow assigns each customer its own software instance and database, unlike shared tenant designs.
  • Outages get business context: ServiceNow's configuration database maps servers and applications to the business services depending on them.
  • Customers choose upgrade timing: ServiceNow's separate instances let enterprises schedule releases independently from other customers.

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Benefits

  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time

Growth & Insights and Company News

6 month growth

2%

1 year growth

1%

2 year growth

1%
Yahoo Finance
Oct 31st, 2026
Axon vs ServiceNow: Axon's 33.5% growth to $2.8B makes it the long-term pick for 2026

A Motley Fool comparison of Axon Enterprise and ServiceNow favours Axon as the better long-term buy in 2026, despite ServiceNow's cheaper forward valuation. Axon's FY 2025 revenue rose 33.5% to about $2.8 billion, with net income of roughly $124.9 million. ServiceNow's revenue grew 20.9% to about $13.3 billion, with net income of around $1.7 billion. ServiceNow trades at a forward price-to-earnings ratio of 38.6x against Axon's 54.0x. Price-to-sales ratios are close, at 11.0x for ServiceNow and 10.5x for Axon. The author says Axon's law enforcement offerings and expansion into Europe and Canada set it apart. Axon sales are forecast to reach $3.7 billion in fiscal 2026, while ServiceNow's are seen rising 22% to $16.2 billion.

Yahoo Finance
Oct 30th, 2026
Tech selloff wipes $1T off Nasdaq 100 as Intel plunges 30% on AI spending fears

Big Tech stocks fell sharply this week as investors worried that heavy spending on artificial intelligence (AI) won't pay off soon. The Nasdaq 100 dropped roughly 4%, wiping out more than $1 trillion in value, while the S&P 500 fell more than 2% on Friday afternoon. Intel's stock plunged more than 30% to roughly $62 after it gave a weak fourth-quarter outlook. ServiceNow fell 27% on Thursday after weaker-than-expected third-quarter results. Amazon, Alphabet and Meta also dropped after earnings; Amazon reported negative free cash flow of $42 billion. S&P 500 earnings growth has slipped to roughly 26% from 32% in the second quarter. Some investors are trimming tech gains to buy cheaper stocks elsewhere, though analysts such as Dan Ives remain optimistic about tech's long-term prospects.

Yahoo Finance
Oct 30th, 2026
IBM vs ServiceNow: lower valuation makes IBM the better 2026 buy despite slower growth

IBM looks the better long-term buy than ServiceNow in 2026, according to a Motley Fool comparison, mainly on valuation. IBM trades at a forward price-to-earnings ratio of 18.9x and a price-to-sales ratio of 3.2x. ServiceNow trades at 36.3x and 10.4x. In fiscal 2025, IBM's revenue rose 7.6% to about $67.5 billion, with net income of about $10.6 billion. ServiceNow's revenue grew 20.9% to about $13.3 billion, with net income of about $1.7 billion. ServiceNow shares have been volatile this year on fears that generative AI will displace software-as-a-service businesses. Analysts expect its sales to grow 22% to $16.2 billion this fiscal year, while IBM's rise from $68 billion to about $71 billion.

Yahoo Finance
Oct 30th, 2026
Wall Street ends three-day rally as Alphabet, ServiceNow and Fortinet slump on weak results

US stocks closed lower on Thursday, ending a three-day winning run, as weak earnings from AI-focused giants hit confidence. All three major indexes fell. The Nasdaq Composite dropped 1.4% to 26,184.72. The Dow Jones Industrial Average lost 0.3% to 52,342.56, and the S&P 500 slipped 0.3% to 7,720.39. Alphabet shares fell 12.6% after third-quarter adjusted earnings of $2.12 per share missed estimates by 27.89%. Search revenue of $63.4 billion fell short of the $64.9 billion forecast, and free cash flow was negative $9.1 billion. Fortinet fell 20.1% after cutting its full-year service revenue forecast. ServiceNow dropped 27% on weak fourth-quarter guidance. Alphabet and ServiceNow had their worst single-day falls on record. US GDP grew 3.4% in the third quarter, beating forecasts.

PR Newswire
Oct 29th, 2026
ServiceNow shares drop nearly 20% on slower cRPO guidance as investors face securities investigation

ServiceNow (NYSE: NOW) shares opened down more than $29 on October 29, 2026, after the company guided to slower fourth-quarter current remaining performance obligation (cRPO) growth. Law firm Levi & Korsinsky, through its SueWallSt service, said it is investigating potential securities law violations. ServiceNow expects cRPO growth of about 18.5%, down from 21% in the third quarter. Subscription revenue reached $3.988 billion, up 20.5% in constant currency. The stock fell about 19.5% before market open, to roughly $120.90, and dropped more than 25% in midday trading. The company also raised its 2026 AI annual contract value target to "$1.7 billion plus by year-end." In May, it lifted the target from $1 billion to $1.5 billion. The investigation examines whether ServiceNow made misleading statements about its growth outlook.