iOS Software Engineer - Customer Systems

Summary

Do you have a passion for solving problems that impact hundreds of millions of users? At Apple, we are reimagining the next generation of Support, and by joining our team, you’ll architect and build scalable solutions to evolve our innovative applications portfolio, such as our latest Generative AI Support Assistant in the Support app. As an iOS Software Engineer on our team, you will be responsible for shipping high-quality features to our customers and championing your ideas with peers, management, and business partners. You will benefit from working in a fast-growing organization where your efforts play a key role in the success of Apple. If you are excited about building innovative experiences, join our team to make a difference!

Minimum Qualifications

Core Platform Development: 10+ years of experience developing and maintaining native iOS applications using Swift, SwiftUI, and UIKit. Language & Modern Swift: Strong object-oriented design and programming skills with Swift, including deep understanding and practical experience with modern Swift features like Concurrency and Swift Testing. Native Frameworks: Deep familiarity and practical experience with core OS frameworks such as Foundation, Core Animation, AVFoundation, and relevant iOS SDKs. Platform Acumen: Up-to-date with the latest iOS version changes, features, architectural patterns, Apple’s Human Interface Guidelines, sandboxing, security, privacy, code signing, and deployment best practices. BS in Computer Science, Engineering, or equivalent industry experience. Web Services & APIs: Solid understanding of Protocol Buffers, JSON, REST, and other similar web service communication protocols.

Preferred Qualifications

macOS: Experience developing and maintaining native macOS applications using Swift, SwiftUI and AppKit/Cocoa frameworks. Objective-C Experience: Working experience with Objective-C, particularly for maintaining existing codebases. AI/ML Integration: Experience integrating AI/ML models using Core ML, Create ML, or external frameworks (TensorFlow, PyTorch). CI/CD Expertise: Hands-on experience designing and maintaining CI/CD pipelines for Apple platforms. Generative AI Knowledge: Familiarity with Generative AI concepts, models (e.g., LLMs, diffusion models), and their potential applications within mobile/desktop software.

Description

We are looking for a Software Engineer with deep experience developing consumer-facing applications across Apple platforms, including iOS, macOS, iPadOS, visionOS, and tvOS. You will be responsible for building and maintaining highly scalable features that span the entire customer journey, helping millions of Apple customers get the support they need. You are highly motivated with strong technical skills, adept at creating intuitive user experiences, passionate about quality, and have a keen eye for the details that surprise and delight our customers. Designing, developing, and maintaining robust engineering solutions for Apple platforms. Collaborating closely with backend engineers to define and implement API contracts. Prototyping new ideas to help find the best solution and effectively communicate concepts to peers and cross-functional teams. Actively contributing to architecture discussions and code reviews to ensure high-quality, performant features. Mentor junior engineers and uphold engineering excellence. Writing comprehensive unit tests to ensure the quality and robustness of the features you build. Creating internal tools and scripts to automate build, validation, and shipping processes, enhancing our development workflow. Collaborating with cross-functional teams (Product Management, UX/Design, QA) to define, develop, and release innovative features on schedule for multiple concurrent projects.