Industrial Relations Investigator

Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

As a Centerfield Industrial Relations Investigator you are mainly responsible for coordinating the Industrial Relations Program for our staff for the promotion of good labor practices and harmonious relations between management, workers and other stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Investigate and manage all disciplinary matters escalated to the Human Resources Department.

• Conduct investigatory interviews.

• Create an Investigation report for all disciplinary hearings.

• Provide representation for the company during disciplinary matters as may be required.

• Help to identify and proactively resolve issues within the company

• Investigate and manage grievances reports/cases.

• Monitor the HR Grievance distro on a day-to-day basis to ensure that all issues are handled in a timely manner.

• Attending meetings and workshops as required.

• Develop and implement ideas that will effectively enhance our disciplinary and investigatory processes.

• Identify gaps in the disciplinary management process and escalate to the HR Manager and Business Partner.

• Any other HR related duties as assigned

EDUCATION AND EXPERIENCE

• BSc. Human Resources Management or its equivalent

• A minimum of 3+ years’ experience in an HRM/IR capacity

• Specialized training in industrial relations is ideal

KEY COMPETENCIES AND SKILLS

You must possess, demonstrate, and maintain knowledge & skills in the following:

• Excellent knowledge of the staff orders

• Good knowledge of the labor laws and Industrial Relations practices

• Computer literate in Microsoft Office Suite including Word, Excel, PowerPoint

• Excellent written and oral communication skills

• Ability to conduct investigations and produce reports accordingly

• Excellent interpersonal skills

• Good negotiation skills

• Excellent conflict management skills

• Excellent time management, planning and organizing skills

• Good presentation skills

• Excellent organizational skills and attention to details

• Strong analytical and problem-solving skills

• Ability to prioritize tasks and to delegate them when appropriate

• Ability to act with integrity, professionalism, and confidentiality

• Thorough knowledge of employment-related laws and regulations

• Must be proactive, positive, and a self-starter with ability to think independently and work autonomously when necessary.

• Must be able to work cooperatively and collaboratively on a team with others

AI & Interview Policy

At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks.

Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment.

The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise.

To learn more, visit us Here.

Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.