Associate Refurbishment Manager

Job Description

<div class="MSWordContent"><p>Tesla Refurbishment is seeking an energetic professional with a proven record of accomplishment of managing people and processes to work on one of the most progressive vehicle brands in the world.  The Associate Refurbishment Manager is the leader of our refurbishment shop floor teams. In this role, you will be responsible for leading an engaged team while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our refurbishment centers. This position requires a clear understanding of production systems and refurbishment shop workflow, utilizing critical thought processes and root cause analysis. </div>

Job Responsibilities

• Provide effective supervision and coaching to assigned shift to meet quality and facility goals. Maintain shop records and inventories. Manage the flow of work through the facility.  Manage WIP (Work In Progress) utilizing Tesla systems and tools.  Monitor facility maintenance and repairs using fexa and flux 

• Act as the process leader for assigned shift. Define and improve work standards with input from technicians and the team. Assign work to technicians based upon skill set. Lead, coach, and develop a highly engaged team 

• Ensure work standards are current and accurate. Review and Audit estimates/ SV’s daily for accuracy.  Monitor employees to ensure they follow safety regulations and the refurbishment center's safety program 

• Work with employees to resolve technical and personnel issues. Schedule staff to meet facility needs and allow for vacations and time off according to company policies 

• Select team members and ensure they receive required training. Hold regular one-on-one development meetings to support their professional growth and career advancement. Support associate development with regular cross training opportunities. Monitor training needs for the team and individuals, and coordinate training with training team resources as needed 

• Provide effective daily communication to align all team members on goals. Share any issues that affect the facility or the overall organization 

• Partner with the Refurbishment Supervisor(s) and Refurbishment Manager to scale and grow shop production to meet company targets, and work collaboratively with key partners. Act as Site Leader if Refurbishment Manager is not present. Perform other duties as assigned by the Refurbishment Manager to support the business 

Job Requirements

• 0-1+ years of experience leading a collision center, refurbishment center, service center, or similar operation 

• 5-10+ years of collision technical (refurb, service, etc) experience or aptitude preferred 

• Ability to meet deadlines and be accountable for quality and quantity. Able to manage multiple tasks with competing priorities, set and achieve goals, lead group root-cause problem-solving, and develop quick countermeasures 

• Able to interact effectively with customers as needed 

• Excellent interpersonal and communication skills 

• Experience with Microsoft Office and understanding of repair estimates SV’s 

• Valid driver's license preferred