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Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Director of Weddings

Account ExecutiveConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listedIn-person

About the Job

Requirements

  • At least 7 years of experience in sales, weddings, events, or catering within the luxury hospitality industry.
  • At least 3 years of experience managing a sales team.
  • A track record of growing revenue and achieving revenue targets.
  • Deep knowledge of wedding sales, event operations, and high-quality customer experiences.
  • Leadership and team-development ability.
  • Expertise in business development and luxury sales.
  • Ability to build customer relationships and coordinate with stakeholders.
  • Negotiation, contract-closing, and business acumen.
  • Revenue forecasting, budget management, and strategic planning ability.
  • Practical experience with hotel sales systems, including Delphi.
  • Problem-solving and decision-making ability.
  • Ability to work in Japanese and English.

Responsibilities

  • Lead and develop the wedding sales team to improve performance and team engagement.
  • Develop and execute sales strategies to achieve annual revenue, profitability, and market-share targets.
  • Establish Mandarin Oriental Tokyo as a leading brand in the luxury wedding market.
  • Build relationships with wedding planners, bridal agencies, luxury brands, partner companies, and high-net-worth customers.
  • Oversee the full sales process, from inquiries and venue tours through proposal preparation, contract signing, and post-wedding follow-up.
  • Improve conversion rates, manage booking pace, maximize revenue, and create upselling opportunities.
  • Coordinate with marketing, revenue management, banquets, culinary, rooms, and spa departments.
  • Ensure the quality of banquet event orders (BEOs) and related documents.
  • Plan and manage wedding fairs, exhibitions, industry events, and sales-promotion activities.
  • Increase market awareness and drive new-customer acquisition.

Desired Qualifications

  • Experience working in a luxury hotel, resort, or high-end event venue.
  • A bachelor's degree in hospitality, business administration, marketing, event management, or a related field.
  • Relevant professional certifications.
  • Passion for the luxury hospitality industry.
  • A strong sales leader who pursues high performance.
  • Proactive in acquiring new customers and building long-term customer relationships.
  • Strong business acumen and ability to lead a high-performing team.
  • Passion for delivering exceptional guest experiences.

About the Company

Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Mandarin Oriental Hotel Group operates a collection of luxury hotels, resorts, and residences around the world. Each property reflects the group’s oriental heritage and sense of place, delivering upscale accommodations and service to guests. The group’s core product is the management and operation of high-end hotels and residences; its properties typically feature refined design, premium amenities, and personalized guest experiences. The brand differentiates itself through its distinctive combination of luxury standards and oriental charm, with a focus on exceptional facilities, attentive staff, and consistent quality across locations, supported by a pipeline of new developments in desirable markets. The goal is to be widely recognized as the best global luxury hotel group by providing 21st-century luxury with oriental charm, growing through selective expansion while maximizing long-term profitability and shareholder value.

Company size
10,001+
Company stage
IPO
Headquarters
Hong Kong
Founded
1963

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