Vice President Banking Center Manager - Branch Manager
No salary listed
Mid, Senior, Expert
Bachelor's
Raleigh, NC, USA
In Person
Finance & BankingRetail & Commercial Banking
About the job
Requirements
- Knowledge of retail bank products and services.
- Knowledge of bank regulations, policies, procedures, and operational standards.
- Knowledge of business development techniques in a retail environment.
- Ability to maintain a continuous focus on quality, profitability, and efficiency in pursuit of business growth.
- Ability to think strategically and translate goals into actionable, detailed day-to-day execution.
- Ability to manage, lead, and train team members effectively to meet business objectives.
- Ability to demonstrate effective planning and organizational skills in a dynamic business environment.
- Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
- Ability to communicate effectively both verbally and in writing.
- Ability to act as a team-oriented leader in a continually changing environment.
- Ability to demonstrate critical thinking and accurate, efficient productivity, including attention to detail.
- Ability to maintain confidentiality.
- Ability to follow policy and procedure, including safety and security procedures.
- Skill in identifying client needs to develop and grow business.
- Skill in using computer and Microsoft Office applications necessary to perform essential job functions.
- Bachelor’s degree or commensurate work experience is required.
- At least 2 years of retail client service and/or business development experience is required.
- Proven achievement of business growth goals and financial targets is required.
- Experience managing, leading, and coaching professionals is required.
- Comprehensive knowledge of bank products, services, and regulations is required.
- A valid driver’s license and good driving record are required.
- NMLS, or successful completion of the NMLS process within 30 days of hire, is required.
- Ability to operate customary equipment and technology used in a business environment, with or without accommodation.
Responsibilities
- Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
- Lead and engage associates in daily huddles to support relationship-building activities.
- Generate growth that supports the bank’s goals by retaining, growing, and attracting clients.
- Cultivate professional relationships with customers, use assessment tools and meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line-of-business partners.
- Ensure engagement in community activities to demonstrate community involvement and support, facilitate bank branding and name recognition, and promote business development and staff recruitment.
- Model and coach daily activities, including opportunity spotting and referrals, client relationship building, account opening, lending, outbound business development activities, and lobby management.
- Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
- Manage day-to-day banking center operations, executing strategic and tactical plans to ensure sound operational performance and effective audit results.
- Resolve client concerns proactively, in a timely, professional, and positive manner.
- Maintain responsibility and accountability for banking center security for employees occupying the center and ensure compliance with the bank’s security program, policies, and procedures.
- Ensure regular and effective communication with banking center team members and regional leadership.
- Ensure continuous improvement and team engagement through documented observational and trend-based coaching sessions.
- Identify and recruit talent to build a highly effective team.
- Model and champion the bank’s standards for exceptional customer service.
- Support and model the bank’s values and mission.
- Maintain integrity, trustworthiness, and professionalism.
- Exercise discretion and judgment in performing essential job functions.
- Complete all essential training on time.
- Maintain good punctuality and attendance.
- Maintain banking center operational standards and ensure compliance with internal controls, operational procedures, and risk management.
- Adhere to all bank policies, procedures, and guidelines.
Desired Qualifications
- At least 1 year of business development management or leadership experience is strongly preferred.
About the company
Bank OZK is a regional bank that focuses on commercial real estate construction financing and institutional lending, with a dedicated Real Estate Specialties Group (RESG) and a Corporate and Institutional Banking (CIB) division. Its products are funded by a retail deposit base and a high‑performance lending program; RESG originates large CRE facilities secured by senior positions, while CIB provides sponsor, equipment, and fund finance, backed by an in-house capital markets desk and treasury services. The bank differentiates itself through specialized underwriting of complex real estate assets, a disciplined balance sheet, and a liquidity network that supports large, secured CRE deals across major markets, along with diversified CIB offerings. Its goal is to maintain leadership in high‑barrier urban projects and stay resilient through economic cycles by expanding service lines and deepening relationships with institutional clients in the Southeast, Sunbelt, and major markets.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Little Rock, Arkansas
Founded
1903
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Simplify's Take
What believers are saying
- Southern Land closed a $165.9 million OZK loan for 2811 Kirby on 2026-08-11.
- The board authorized a $200 million buyback on 2026-06-29 and raised dividends.
- RESG originated about $38.75 billion over five years ended 2026-06-30, proving scale.
What critics are saying
- Bank OZK took 1050 Brickworks on 2026-06-30, exposing empty-office losses in Atlanta.
- Q2 2026 net income fell 8.7%; CRE stress already compresses earnings.
- Houston office vacancy hit 25% in 2026, threatening 2811 Kirby and similar loans.
What makes Bank OZK unique
- Bank OZK still dominates senior CRE construction lending through RESG, funding complex projects.
- George Gleason’s underwriting discipline delivered a 4.24% net interest margin on 2026-06-30.
- The bank expands CIB with equipment financing, as Empire Asset Finance chose OZK.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- 401(k) Company Match
- Paid Vacation