Salary Range: 27 to 29 (Currency: USD) (Pay period: per-hour-wage)

SUMMARY

The Financial Services Representative (FSR) will assist members with establishing new memberships, subsidiary accounts, and Individual Retirement Accounts (IRAs). The incumbent will perform account setup on all types of Credit Union depository and retirement products. The FSR will also perform account maintenance activities and process basic financial and lending transactions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma and a range of 2 to 3 years of related experience and/or equivalent combination of education and experience. Bilingual in English and Spanish is preferred.
Certificates, Licenses, Registrations: None required; Notary Certification preferred.

ESSENTIAL FUNCTIONS

Opening new membership and subsidiary accounts, including all types of depository and account ownerships (e.g., trusts, retirement, fiduciary and organizational accounts).
Assess member loan needs from start to finish, starting with loan type, ancillary product review, and submission of application. Follow up as needed with consumer and auto loans, which may include closing.
Cross-selling products and services within established guidelines.
Performing account maintenance activities, including closing accounts, establishing powers of attorney, account transfers, processing ownership changes, and certificate renewals.
Performing basic teller functions, including processing share and share draft deposits, withdrawals, loan payments and draft stop payments.
Answering questions and resolving problems on products and services.
Participating in product and service promotions.
Meeting all requirements to become a Notary Public
Ensuring operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, including, but not limited to, understanding and compliance with the Credit Union’s BSA-AML program
Attending Sponsor Employee Groups (SEGs) visits with Business Development and/or hosting a Credit Union table at a SEG location.
Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to completing Member Identification Program requirements for new customers, accurate completion of new account activity profile and reporting suspicious activities to your supervisor and BSA Officer.
Acting as backup for other Branch positions as needed.
Filling in at other Branch locations as needed.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels
Effective interpersonal skills and ability to work with all levels of staff and members in a professional, approachable, and positive manner
Forward-thinking, with professional standards and business profile
Ability to handle multiple tasks simultaneously and changing priorities in an efficient and effective manner
Ability to maintain strict confidentiality
Ability to conduct thorough research and provide workable recommendations and solutions to problems
Broad knowledge of, and practical experience with operations functions, products and services and the laws and regulations which affect the Credit Union
Detail-oriented, self-starter who is able to work independently
Computer literate and proficient in software applications, Adobe Acrobat, online research tools and MS Office: Word, Excel, PowerPoint, and Outlook
Ability to demonstrate commitment to self-improvement by taking the initiative to learn new skills, systems and procedures as well as taking advantage of the continuous education opportunities within and outside of the Credit Union
Hungry: Demonstrates a strong drive for continuous learning, growth, and expanded responsibility. Self-motivated, diligent, and proactive in identifying the next step and the next opportunity to contribute.
Humble: Operates with low ego and high respect for others. Actively recognizes and elevates the contributions of teammates, prioritizing collective success over personal recognition. Approaches work with openness, respect, and a collaborative mindset, welcoming diverse perspectives and constructive feedback.
Works Intelligently: Demonstrates strong situational awareness and sound judgment. Understands group dynamics, uses intuition, emotional intelligence, and thoughtful decision-making to navigate complex interactions to achieve the best outcomes.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.
Occasionally lift and/or move up to 10 pounds.

EEO STATEMENT

Mirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identity, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.

About the company

Mirastar Federal Credit Union provides financial services and education to a community-focused cooperative. It offers typical banking products such as accounts, loans, and digital tools to help members save, borrow, and manage money, with an emphasis on affordable access and financial literacy. Members deposit money into their credit union accounts, which funds loans to other members; profits stay within the member-owned cooperative and are used to improve services and rates. The company differentiates itself by being a not-for-profit, member-owned financial partner that prioritizes inclusion and education, and by expanding its reach beyond a single employer group to serve a broader Santa Clara County community. Its goal is to help everyone, regardless of background or job, achieve lasting financial security and rise to their fullest potential as neighbors and part of the community.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

San Jose, California

Founded

1950

Get referred to Mirastar Federal Credit Union

See people who can refer or advise you

Simplify's Take

What believers are saying

Assets reached $1.036 billion by September 5, 2026, signaling scale momentum.
The April 22, 2026 community needs survey supports product and outreach refinement.
Hollister construction starts in summer 2026, opening a new San Benito County growth lane.

What critics are saying

Mirastar's footprint remains mostly San Jose, Campbell, and Gilroy, limiting geographic diversification.
A 2027 Hollister branch adds fixed costs before deposit or loan growth is proven.
NCUA oversight and local concentration create merger risk after any credit or compliance shock.

What makes Mirastar Federal Credit Union unique

Mirastar crossed $1.0 billion in assets on February 10, 2026.
It serves 50,295 members with six branches concentrated in Santa Clara County.
Credit Solutions leadership spans lending, recovery, bankruptcy, and compliance operations.

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Benefits

Flexible Work Hours

Company News

The Manila Times

Sep 14th, 2026

Mirastar Federal Credit Union Earns 2026 Great Place To Work Certification(TM).

Mirastar Federal Credit Union Earns 2026 Great Place To Work Certification(TM). By GlobeNewswire September 15, 2026 Mirastar Federal Credit Union Earns Great Place To Work Certification (TM) Mirastar Federal Credit Union is proud to be Certified(TM) by Great Place To Work(R). The prestigious award is based entirely on what current employees say about their experience working at Mirastar. Great Place To Work(R) is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention, and increased innovation. SAN JOSE, Calif., Sept. 14, 2026 (GLOBE NEWSWIRE) - Mirastar Federal Credit Union is proud to be Certified(TM) by Great Place To Work(R). The prestigious award is based entirely on what current employees say about their experience working at Mirastar. Great Place To Work(R) is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention, and increased innovation. "Great Place to Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience," says Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work(R). She emphasizes that Certification is the sole official recognition earned by the real-time feedback of employees regarding their company culture. "By successfully earning this recognition, it is evident that Mirastar stands out as one of the top companies to work for, providing a great workplace environment for its employees." "Earning Great Place To Work Certification is a reflection of the trust and pride our employees bring to work every single day," said Rebecca Reynolds Lytle, President and CEO of Mirastar Federal Credit Union. "We've built our culture around putting people first, our members and our team, and this recognition tells us that commitment is being felt from the inside out. I'm incredibly proud of our employees and grateful for the way they show up for each other and for the communities we serve." According to Great Place To Work research, job seekers are 4.5 times more likely to find a great boss at a Certified 'Great Place To Work' workplace. Additionally, employees at Certified workplaces are 93% more likely to look forward to coming to work, and are twice as likely to be paid fairly, earn a fair share of the company's profits, and have a fair chance at promotion. We are Hiring Looking to grow your career at a company that puts its people first? Visit our careers page at: mirastarfcu.org/about/careers/. About Mirastar Federal Credit Union Mirastar Federal Credit Union is a federally insured, member-owned, not-for-profit financial cooperative. Since 1950, Mirastar Federal Credit Union has dedicated itself to serving its members and communities with affordable, high-quality financial services that empower them to achieve their goals. A pinnacle of the credit union's efforts is a community outreach program that provides free financial education, volunteer support, and resources to local nonprofit organizations. Mirastar Federal Credit Union believes that when our communities thrive, we all succeed. For more information about Mirastar Federal Credit Union and its commitment to exceptional member service, please visit mirastarfcu.org or call 408.282.0700. About Great Place to Work Certification(TM) Great Place To Work(R) Certification(TM) is the most definitive "employer-of-choice" recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience - specifically, how consistently they experience a high-trust workplace. Great Place to employees and employers worldwide recognizes work Certification alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across sixty countries apply to get Great Place To Work-Certified. About Great Place To Work(R) As the global authority on workplace culture, Great Place To Work(R) brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All(TM) Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place To Work Certified(TM) or receiving recognition on a coveted Best Workplaces(TM) List. Amy Ivey, Senior Vice President, Marketing Mirastar Federal Credit Union [email protected] www.mirastarfcu.org

GlobeNewswire

Sep 14th, 2026

Mirastar Federal Credit Union earns 2026 Great Place To Work Certification(TM).

Mirastar Federal Credit Union earns 2026 Great Place To Work Certification(TM). SAN JOSE, Calif., Sept. 14, 2026 (GLOBE NEWSWIRE) - Mirastar Federal Credit Union is proud to be Certified(TM) by Great Place To Work(R). The prestigious award is based entirely on what current employees say about their experience working at Mirastar. Great Place To Work(R) is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention, and increased innovation. "Great Place to Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience," says Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work(R). She emphasizes that Certification is the sole official recognition earned by the real-time feedback of employees regarding their company culture. "By successfully earning this recognition, it is evident that Mirastar stands out as one of the top companies to work for, providing a great workplace environment for its employees." "Earning Great Place To Work Certification is a reflection of the trust and pride our employees bring to work every single day," said Rebecca Reynolds Lytle, President and CEO of Mirastar Federal Credit Union. "We've built our culture around putting people first, our members and our team, and this recognition tells us that commitment is being felt from the inside out. I'm incredibly proud of our employees and grateful for the way they show up for each other and for the communities we serve." According to Great Place To Work research, job seekers are 4.5 times more likely to find a great boss at a Certified 'Great Place To Work' workplace. Additionally, employees at Certified workplaces are 93% more likely to look forward to coming to work, and are twice as likely to be paid fairly, earn a fair share of the company's profits, and have a fair chance at promotion. We are Hiring Looking to grow your career at a company that puts its people first? Visit our careers page at: mirastarfcu.org/about/careers/. About Mirastar Federal Credit Union Mirastar Federal Credit Union is a federally insured, member-owned, not-for-profit financial cooperative. Since 1950, Mirastar Federal Credit Union has dedicated itself to serving its members and communities with affordable, high-quality financial services that empower them to achieve their goals. A pinnacle of the credit union's efforts is a community outreach program that provides free financial education, volunteer support, and resources to local nonprofit organizations. Mirastar Federal Credit Union believes that when our communities thrive, we all succeed. For more information about Mirastar Federal Credit Union and its commitment to exceptional member service, please visit mirastarfcu.org or call 408.282.0700. About Great Place to Work Certification(TM) Great Place To Work(R) Certification(TM) is the most definitive "employer-of-choice" recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience - specifically, how consistently they experience a high-trust workplace. Great Place to employees and employers worldwide recognizes work Certification alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across sixty countries apply to get Great Place To Work-Certified. About Great Place To Work(R) As the global authority on workplace culture, Great Place To Work(R) brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All(TM) Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place To Work Certified(TM) or receiving recognition on a coveted Best Workplaces(TM) List.

GlobeNewswire

Sep 2nd, 2026

Mirastar Federal Credit Union appoints Robert Williams as Vice President, Credit Solutions.

Mirastar Federal Credit Union appoints Robert Williams as Vice President, Credit Solutions. SAN JOSE, Calif., Sept. 02, 2026 (GLOBE NEWSWIRE) - Mirastar Federal Credit Union announced the appointment of Robert Williams to the role of Vice President, Credit Solutions. In this expanded leadership position, Williams will continue to oversee the credit union's Credit Solutions and Asset Recovery functions while driving strategic innovation in credit risk management, operational excellence, and member-focused lending solutions. Williams brings more than 18 years of progressive experience in banking and credit union operations, having joined Mirastar in April 2021 as Credit Solutions Manager before being promoted to Assistant Vice President of Credit Solutions in March 2024. His deep expertise spans residential and consumer loan servicing, default operations, compliance, legal recovery, and team development. "Robert's track record of building high-performing teams, strengthening compliance frameworks, and delivering results for our members makes him the ideal leader for this critical function," said Rebecca Reynolds Lytle, President & CEO of Mirastar Federal Credit Union. "His promotion reflects both his outstanding contributions to Mirastar and our commitment to investing in talent that elevates the member experience." In his new role, Williams will: * Lead strategic planning and long-term vision for the Credit Solutions department * Oversee KPI development, departmental performance, and workflow optimization * Ensure full regulatory compliance across FDCPA, FCRA, BSA/AML, and bankruptcy operations * Serve as a key advisor to senior leadership on credit risk, recovery strategy, and technology enhancements * Continue to represent Mirastar in legal proceedings, bankruptcies, foreclosures, and escalated recovery matters Williams studied Business Administration with a focus on Real Estate Management at California State University, East Bay. He is also an active entrepreneur as the owner of Williams Squared Investments LLC and a long-time Business Consultant with LegalShield. Williams is a Certified Credit Union Financial Counselor (CCUFC). "I'm honored to step into this role and continue serving Mirastar members with the same dedication, integrity, and focus on excellence that has defined my journey here," Williams said. "Our Credit Solutions team is committed to helping members navigate financial challenges with compassion, clarity, and confidence. The best is yet to come!" About Mirastar Federal Credit Union's Credit Solutions Mirastar Federal Credit Union's Credit Solutions department provides comprehensive support to members across the full lifecycle of borrowing - from origination through servicing, recovery, and financial rehabilitation. The team specializes in: * Consumer & Residential Lending: Personal loans, auto financing, home equity, and mortgage solutions tailored to member needs * Financial Wellness & Education: Guidance to help members rebuild credit, manage debt, and achieve long-term financial stability * Default & Recovery Services: Compassionate collections, loss mitigation, bankruptcy support, and legal recovery * Compliance & Risk Management: Rigorous adherence to federal and state regulations, ensuring member protection and institutional integrity About Mirastar Federal Credit Union Mirastar Federal Credit Union is a federally insured, member-owned, not-for-profit financial cooperative. Since 1950, Mirastar Federal Credit Union has dedicated itself to serving its members and communities with affordable, high-quality financial services that empower them to achieve their goals. A pinnacle of the credit union's efforts is a community outreach program that provides free financial education, volunteer support, and resources to local nonprofit organizations. Mirastar Federal Credit Union believes that when its communities thrive, Dixon Mitchell all succeed. For more information about Mirastar Federal Credit Union and their commitment to exceptional member service, please visit mirastarfcu.org or call 408.282.0700.

Yahoo Finance

Jul 21st, 2026

Mirastar Federal Credit Union to open new Hollister branch in early 2027

Mirastar Federal Credit Union announced plans to open a new full-service branch in Hollister, California, in early 2027. The branch will be located in the Hollister Farms development at Highway 25 and Tres Pinos Road. The new location will serve residents of Hollister and San Benito County, offering everyday banking, home loans, auto and personal lending, and financial guidance. The branch is designed as a modern facility combining face-to-face service with digital banking tools. "This new branch will give our members a comfortable place to sit down, ask questions, and get straightforward guidance from people they know and trust," said Rebecca Reynolds Lytle, president and CEO of Mirastar Federal Credit Union. Mirastar is a federally insured, member-owned, not-for-profit financial cooperative that has been operating since 1950.

U.S. Representative Ro Khanna

Sep 28th, 2023

SANTA CLARA COUNTY LEADERS ANNOUNCE OVER $3.3 MILLION IN FEDERAL FUNDING FOR THE SAN JOSÉ MINETA INTERNATIONAL AIRPORT

Santa Clara County leaders announce over $3.3 million in federal funding for the San José Mineta International Airport.

Mirastar Federal Credit Union

Financial Services Representative

About the job