Vice President/Senior Director - Customer Strategy & Transformation

Overview:

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with 6,000+ employees and 34,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Cvent is seeking a results-oriented, highly analytical, strategic and innovative individual to formulate business strategy, transform customer engagement and drive operational excellence via lead cross-functional projects to improve business performance.  You have a strong understanding of B2B SaaS business models, market dynamics, customer segmentation and ability to translate insight into actionable business plans.    

You have the talent to engage a wide range of senior stakeholders successfully and build credible relationships with the executive leadership team.  You have a bias for action and are very comfortable in structuring and leading high impact cross-functional initiatives.  You have an inherent ability to synthesize disparate inputs into actionable frameworks, solutions and ultimate drive to results.  You will combine deep analytical, financial, management and technical know-how to address these business issues. 

You will report directly to the SVP, Strategic Projects and PMO.  You will dive in, hands-on and focus on execution in a fast-paced environment.  You have deep insight into business operations and have driven strategic initiatives across Sales, Marketing, Product, Client Services, Finance and other Shared Services, preferably in a SaaS or high growth environment. 

In This Role, You Will:

• Spearhead cross-functional efforts to maximize revenue growth, drive operational excellence and customer satisfaction such as verticalized GTM motion and refine product integrations capability
• Formulate and refine strategic framework for growth over 5 years; conduct deep financial and operational analysis of customer base
• Understand customer needs and manage a portfolio of AI powered initiatives to improve the customer experience that results in increased NPS and ARR  
• Contribute to development of annual corporate priorities, prepare materials and analysis for board meetings and executive off-sites
• Conduct market research to determine impact of AI, research business trends, changing macro dynamics, leading practices to improve business strategy & operations
• Build and manage a portfolio of cross-functional strategic projects; formulate, define and prioritize projects based on business needs
• Establish scalable dashboards and reporting mechanisms for key business metrics
• Build and lead a high performing strategy and business operations team; mentor talent and foster a culture of analytical rigor and measurable impact

Here's What You Need:

• 15+ years of experience in strategy, or management consulting preferably within high-growth SaaS, enterprise software companies or top tier consulting companies
• Proven track record of shaping and executing company-wide strategies and delivering cross-functional initiatives
• Deep knowledge of SaaS metrics (i.e., CAC, LTV, ARR/NRR, Churn, etc.).
• Must be a well-balanced leader who can roll up their sleeves and focus on the detail while also grasping and supporting the big picture
• Strong analytical and financial modeling skills; have previously built complex excel models to drive business decisions
• Strong ability to compile, analyze and present data, including experience with AI-powered analytics tools, to inform strategic decision-making
• Exceptional written and interpersonal communication skills. Able to interact effortlessly with senior leaders, junior team members, and outside professional advisors, with the ability to calibrate based on the audience
• Prior experience or knowledge of process re-design, business application implementation and automation is welcome
• MBA or equivalent experience preferred

Physical Demands
We are not able to offer sponsorship for this position