Quarterhill

ITS tolling, safety, and enforcement provider

Senior Executive Technical Delivery

Implementation & Technical Account ManagementUpdated on Nov 10

Full-timeFrisco, TX, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or a related discipline is required.
At least 10 years of tolling industry experience is required; experience with at least two full-cycle agency system deliveries is preferred.
Demonstrated experience delivering complex or enterprise system solutions is required.
A strong understanding of system integration, software delivery lifecycles, and customer implementation strategies is required.

Responsibilities

Partner with Delivery, Product, Program Management, and Business Leadership teams to define and deliver solutions aligned with customer and company objectives, and represent technical delivery in executive planning and strategy discussions.
Serve as the senior technical authority across customer implementations, setting standards for matching product capabilities to client needs.
Establish frameworks and standards that support solution quality, reliability, responsiveness, and a positive customer experience across programs.
Lead organizational technology assessments, investigations, and continuous improvement initiatives, and incorporate resulting changes into delivery practices.
Refine and optimize delivery methodologies across the system portfolio, establishing best practices and standards for the Technical Delivery Manager team.
Synthesize explicit and implicit customer requirements across programs to inform product roadmap and business strategy discussions with senior leadership.
Maintain expert-level knowledge of tolling systems and Quarterhill platforms and integrations, and develop this expertise across the delivery team.
Own delivery outcomes across a portfolio of programs, ensuring on-time, high-quality results and customer satisfaction.
Build, lead, and mentor a team of Technical Delivery Managers, providing technical direction, career development, and performance management.
Partner strategically with the PMO to maintain disciplined planning, execution, risk management, and reporting standards across programs.
Serve as the highest-level escalation point for technical delivery issues and provide direction and resolution when program-level escalations require executive intervention.
Serve as a senior technical executive sponsor for key customer relationships, complementing day-to-day Technical Delivery Manager relationships.
Lead solution discussions, articulate technical strategy, and align senior internal and external stakeholders on delivery outcomes.
Communicate complex technical concepts and strategic tradeoffs to executive, technical, and non-technical audiences.
Identify and champion strategic opportunities that add value to customers and the business, and help shape how those opportunities are pursued.
Promote transparency and collaboration across internal teams, partners, and customer organizations, setting expectations for how the delivery organization engages.

Desired Qualifications

Prior experience leading or mentoring technical delivery managers or similar technical leads is preferred.

Overview

The Director, Technical Delivery, is accountable for the strategic and technical direction of system delivery across Quarterhill's customer portfolio, ensuring alignment between Quarterhill's core products and the full range of customer-specific expectations. Acting as the senior technical authority for the delivery organization, the Director sets direction across the program lifecycle, from bid phase through final system acceptance, and leads a team of Technical Delivery Managers (TDMs) in translating complex technical requirements into successful, scalable implementations.

This role is both strategic and hands-on, requiring a proactive, consultative, and solution-oriented leader who can set executive-level delivery strategy and build organizational capability while ensuring delivery excellence across multiple concurrent programs.

Responsibilities

General Leadership & Strategy

Partner with Delivery, Product, Program Management, and Business Leadership teams to define and deliver robust solutions aligned with customer and company objectives and represent technical delivery in executive planning and strategy discussions.
Serve as the senior technical authority across customer implementations, setting the standard for how product capabilities are matched to client needs.
Champion a positive customer experience organization-wide by establishing the frameworks and standards that ensure solution quality, reliability, and responsiveness across all programs.
Lead organizational technology assessments, investigations, and continuous improvement initiatives, and drive the resulting changes into delivery practice.
Own the refinement and optimization of delivery methodologies for systems across the full portfolio, establishing best practices and standards for the TDM team.
Synthesize and elevate customer requirements (both explicit and implicit) across programs to inform product roadmap and business strategy discussions with senior leadership.
Maintain expert-level knowledge of tolling systems and Quarterhill's platforms and integrations, and ensure this expertise is cultivated across the delivery team.

Delivery Execution

Own delivery outcomes across a portfolio of programs, ensuring on-time, high-quality results and customer satisfaction at scale.
Build, lead, and mentor a team of Technical Delivery Managers, providing technical direction, career development, and performance management.
Partner with the PMO at a strategic level to ensure disciplined planning, execution, risk management, and reporting standards across all programs.
Serve as the highest-level escalation point for technical delivery issues, providing direction and resolution when program-level escalations require executive intervention.

Customer Engagement & Communication

Serve as a senior technical executive sponsor for key customer relationships, complementing the day-to-day TDM relationship.
Lead solution discussions, articulate technical strategy, and align senior stakeholders, internal and external, on delivery outcomes.
Clearly communicate complex technical concepts and strategic tradeoffs to executive, technical, and non-technical audiences alike.
Identify and champion strategic opportunities that add value to the customer and the business and help shape how those opportunities are pursued.
Promote transparency and collaboration across internal teams, partners, and customer organizations, setting the tone for how the delivery organization engages.

Core Competencies

Serve as a senior technical executive sponsor for key customer relationships, complementing the day-to-day TDM relationship.
Lead solution discussions, articulate technical strategy, and align senior stakeholders, internal and external, on delivery outcomes.
Clearly communicate complex technical concepts and strategic tradeoffs to executive, technical, and non-technical audiences alike.
Identify and champion strategic opportunities that add value to the customer and the business and help shape how those opportunities are pursued.
Promote transparency and collaboration across internal teams, partners, and customer organizations, setting the tone for how the delivery organization engages.

This list of responsibilities might not cover everything you'll end up doing.

Qualifications

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or a related discipline
10+ years of tolling industry experience, including at least two full-cycle agency system deliveries preferred
Demonstrated experience delivering complex or enterprise system solutions
Strong understanding of system integration, software delivery lifecycles, and customer implementation strategies
Prior experience leading or mentoring technical delivery managers or similar technical leads preferred

Work experience is highly valued.

Benefits

We offer a Total Rewards plan designed with you and your family’s health and wellness in mind that includes:

Paid days off (i.e. vacation, sick days, bereavement leave)
Health and Dental plans
Retirement plans
Employee and Family Assistance Program (EFAP)
Employee referral program

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.

We appreciate all responses and will acknowledge only those being considered for an interview.

We respectfully request no calls or unsolicited resumes from Agencies.

About the Company

Quarterhill

ITS tolling, safety, and enforcement provider

Quarterhill focuses on Intelligent Transportation Systems (ITS) for tolling, safety, and enforcement. It delivers end-to-end transportation technology by integrating hardware, software, and services from its portfolio (including IRD, ETC, Sensor Line, Icoms Detections, and VDS) to provide all-electronic tolling, automated weigh-in-motion, traffic management, virtual weigh stations, and sensor-based vehicle detection with ongoing maintenance and SaaS options. Unlike some peers, Quarterhill operates the ITS tech under a unified brand rather than licensing IP, combining multiple acquisitions to offer a coordinated, data-driven solution set. Its goal is to help toll authorities and other transportation entities increase revenue capture, improve traffic efficiency, protect road infrastructure from overweight vehicles, and enhance road safety.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Canada
Founded: 1992

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