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Zensar

Global IT services for digital transformation

Salesforce Technical Lead - Service Cloud

Backend EngineeringPosted on Nov 9
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • Expert proficiency in Salesforce application development using Apex, Lightning Web Components, and Flows.
  • Proficient knowledge of Salesforce development, troubleshooting, and complex problem resolution.
  • Proficient knowledge of Salesforce platform architecture and data model design.
  • Proficient experience with REST and SOAP APIs and middleware integrations.
  • Proficient knowledge of the Salesforce security model, including Profiles, Permission Sets, and Sharing Rules.
  • Proficient experience with CI/CD and Salesforce deployment using Change Sets and DevOps tools.
  • Proficient knowledge of code review, development best practices, and performance optimization.
  • Proficient knowledge of architecture.
  • Proficient stakeholder management.
  • Proficient team collaboration.
  • English communication skills.

Responsibilities

  • Lead the design and development of Salesforce solutions using Apex, Lightning Web Components, and Flows.
  • Provide technical leadership for Salesforce platform architecture and data model design.
  • Design and support integrations using REST and SOAP APIs and middleware platforms.
  • Troubleshoot complex Salesforce application and integration issues.
  • Guide implementation of the Salesforce security model, including Profiles, Permission Sets, and Sharing Rules.
  • Support CI/CD and Salesforce deployments using Change Sets and DevOps tools.
  • Conduct code reviews and promote development best practices and performance optimization.
  • Provide technical guidance and support to development team members.
  • Work closely with stakeholders to understand requirements and align technical solutions.
  • Collaborate with team members and other dependent teams.
  • Communicate technical concepts and delivery updates clearly in English.

Desired Qualifications

  • Proficient knowledge of Salesforce testing frameworks, unit tests, and test coverage.
  • Proficient knowledge of Salesforce chat, chatbot, and Agentforce.
  • Salesforce certifications such as Platform Developer II (PD2) or relevant Salesforce Architect certifications.
  • A bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

About the Company

Zensar

Global IT services for digital transformation

Digital solutions and IT services company that partners with global organizations to drive digital transformation. Its offerings include intelligent automation, analytics, hyperconverged infrastructure, and digital application development and maintenance, delivered through long-term contracts, project-based engagements, and managed services. Indigo Slate handles virtual event creation. Zensar’s Living AI integrates artificial intelligence into business processes to boost outcomes. Unlike many competitors, it emphasizes reducing capital expenditure (Capex) and operating expenditure (Opex), simplifying vendor management, and improving efficiency through automation. The overall goal is to help clients adapt to the digital landscape, optimize technology infrastructure, and achieve higher operational efficiency.

Company size
10,001+
Company stage
IPO
Headquarters
Pune, India
Founded
1991

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