Full-Time
Loan Resolutions Specialist
Foreclosure/REO
TDECU
501-1,000 employees
Credit union providing member-focused financial services
No salary listed
TN, USA
In Person
Travel of up to 20% may be required.
Associate's
 Finance & Banking (1) |
|---|
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- A high school diploma or GED is required.
- Two to three years of previous collections or loan resolutions experience, customer service experience, or sales experience is highly preferred.
- A strong understanding of foreclosure and/or real estate processes is required.
- Ability to provide guidance to determine member eligibility for the Home Affordable Unemployment Program, Home Affordable Modification Program, or Home Affordable Foreclosure Alternatives Program.
- A professional telephone manner is required.
- Strong negotiation skills are required.
- Strong listening skills are required.
- Ability to defuse high-tension situations confidently, effectively, and professionally.
- Ability to navigate quickly within various computer programs.
- Strong knowledge of foreclosure and real estate-owned requirements.
- Ability to frequently stand, walk, and sit; frequently lift or move up to 10 pounds; and occasionally lift or move up to 25 pounds.
- Close vision, distance vision, and ability to adjust focus are required.
- Regular attendance and availability to clients during scheduled hours are required.
- Ability to interact face-to-face, by telephone, and by email with members, clients, and vendors.
- Develop viable solutions with members to help them remain in their homes.
- Serve as the main point of contact for foreclosure attorneys.
- Manage foreclosure case timelines in accordance with credit union policy.
- Manage the assignment of foreclosed properties to realtors and coordinate required property maintenance.
- Review real estate contracts and present offers to senior management.
- Review foreclosure invoices for accuracy and payment.
- Manage assignments of foreclosed properties sent to attorneys and all invoices received.
- Produce daily, weekly, and monthly reports for Loan Resolutions, senior leadership, the Finance Department, and government agencies.
- Work with members to complete loss mitigation packets and determine qualification for deferment, forbearance, or appropriate workout options.
- Perform document processing and workflow in the system of record.
- Perform private mortgage insurance delinquent-account reporting and claim processing.
- An associate degree or equivalent combination of education and collections experience is preferred.
- Two to three years of previous collections or loan resolutions experience, customer service experience, or sales experience is highly preferred.
TDECU is a member-owned financial cooperative with 39 locations across Texas, providing banking and lending services to residents of Brazoria County and surrounding areas. Its products include savings, checking, loans, mortgages, and other financial services, all insured by the NCUA and offered as Equal Housing Lender. Members fund and own the credit union, and profits are reinvested to benefit members, aiming to help them achieve their financial needs and dreams. TDECU differentiates itself through its community-focused mission, long history of service, and non-profit structure that prioritizes value and member benefits over traditional for-profit growth. The goal is to support members’ financial well-being and improve their lives through accessible, affordable financial solutions.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Lake Jackson, Texas
Founded
1955
Get referred to TDECU
See people who can refer or advise you
Simplify's Take
What believers are saying
- January 2026 Glenn Applewhite III strengthens Greater Houston growth and branch execution.
- Tex can deflect routine calls, cut wait times, and improve frontline productivity immediately.
- Expanded board leadership signals stronger cybersecurity, digital strategy, and long-term transformation discipline.
What critics are saying
- May 2026 delayed Smart Financial merger shows regulatory friction and integration slippage into autumn.
- Space City rebrand remains unsettled after delayed merger, threatening member confusion through 2027.
- Rudd v. Texas Dow Employees Credit Union, filed September 2025, keeps consumer-credit litigation alive.
What makes TDECU unique
- TDECU is Houston's largest credit union, with 399,000 members and over $4.9 billion assets.
- June 2026 Tex combines Glia banking AI with Illuma voice security for member service.
- August 2026 board added Lavonne Burke, Sandra Pineau-Boddison, and Manolo Sánchez for governance depth.
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Company News
TDECU, Houston's largest credit union, has elected Lavonne Burke as Board Chair, making her the first woman to hold the position in the organisation's 71-year history. Burke, who joined the board in 2023, is an attorney and technology executive with expertise in cybersecurity, privacy and IT governance. The board also appointed Sandra Pineau-Boddison as Secretary and Manolo Sánchez as a new member. Pineau-Boddison brings over 35 years of experience in customer service and digital strategy, having served as Senior Vice President Customers at United Airlines. Sánchez previously served as Chair and CEO of BBVA Compass for more than a decade. Burke holds degrees from Howard University, Johns Hopkins University and the University of Houston Law Center.
TDECU Board elects Lavonne Burke as new Chair. August 17, 2026 08:00 ET | Source: TDECU Houston, TX, Aug. 17, 2026 (GLOBE NEWSWIRE) - TDECU has elected attorney and technology executive Lavonne Burke as Chair of its Board of Directors, signaling a continued focus on innovation, governance and long-term growth for the Houston region's largest credit union. Burke, who joined the TDECU Board in 2023, is the first woman to serve as Board Chair in TDECU's 71-year history. Burke currently serves as Vice President at Dell Technologies and is widely recognized as an influential voice in the intersection of law, technology and business transformation. Her deep expertise in cybersecurity, privacy and data protection, IT governance and intellectual property- critical areas that support TDECU's evolving digital strategy and risk oversight. "I've had the privilege of working with Lavonne for several years, and I've valued her leadership and strategic perspective," said TDECU President and CEO Isaac Johnson. "Positioning TDECU for the future is one of our most important priorities. As Chair, Lavonne will play a key role in guiding our board and supporting TDECU's continued innovation and long-term value for our Members." Burke holds a Bachelor of Science in Chemical Engineering from Howard University, a Master of Science in Biomedical Engineering from Johns Hopkins University, and a Juris Doctor from the University of Houston Law Center. Additional Board Moves The board also added two more highly accomplished leaders, Sandra Pineau-Boddison and Manolo Sánchez. Sandra Pineau-Boddison has been elected as TDECU Board Secretary. With more than 35 years of experience, she brings a seasoned executive's expertise across customer service, digital strategy, and product marketing. She served as Senior Vice President Customers at United Airlines, where she was responsible for the end-to-end passenger journey and the development of brand loyalty initiatives. She currently serves as Partner and Managing Director of The Hayward Partnership and is CEO and Founder of SPB Consulting, LLC. Pineau-Boddison holds a Master of Business Administration from California State University, Long Beach, and a Bachelor of Business Administration in Marketing from Texas State University. She has also received an honorary doctorate from the North American Association of Food Equipment Manufacturers (NAFEM). Her recognitions include being named one of the Illinois Diversity Council's Most Powerful and Influential Women, and she is an active member of Women Corporate Directors (WCD). Manolo Sánchez has also been elected/selected as a member to the TDECU Board. He is currently a director at Fannie Mae, Affirm, Stewart Information Services and Nomad Global. He previously served as Chair and CEO of BBVA Compass for more than a decade, where he led the organization through significant growth and transformation. Sánchez is a graduate of Yale University and holds master's degrees in international relations from the London School of Economics and in advanced European economics from the College of Europe in Bruges, Belgium. Sánchez teaches a course on disruption in financial services at Rice University's esteemed Jesse H. Jones Graduate School of Business and advises several fintech and blockchain startups. TDECU looks forward to the leadership and perspective Burke, Pineau-Boddison and Sánchez bring as the credit union continues to serve its Members and strengthen its impact across the communities it serves. Attachments
TDECU Board elects Lavonne Burke as new Chair. * 2 hrs ago Houston, TX, Aug. 17, 2026 (GLOBE NEWSWIRE) - TDECU has elected attorney and technology executive Lavonne Burke as Chair of its Board of Directors, signaling a continued focus on innovation, governance and long-term growth for the Houston region's largest credit union. Burke, who joined the TDECU Board in 2023, is the first woman to serve as Board Chair in TDECU's 71-year history. Burke currently serves as Vice President at Dell Technologies and is widely recognized as an influential voice in the intersection of law, technology and business transformation. Her deep expertise in cybersecurity, privacy and data protection, IT governance and intellectual property- critical areas that support TDECU's evolving digital strategy and risk oversight. "I've had the privilege of working with Lavonne for several years, and I've valued her leadership and strategic perspective," said TDECU President and CEO Isaac Johnson. "Positioning TDECU for the future is one of our most important priorities. As Chair, Lavonne will play a key role in guiding our board and supporting TDECU's continued innovation and long-term value for our Members." Burke holds a Bachelor of Science in Chemical Engineering from Howard University, a Master of Science in Biomedical Engineering from Johns Hopkins University, and a Juris Doctor from the University of Houston Law Center. Additional Board Moves The board also added two more highly accomplished leaders, Sandra Pineau-Boddison and Manolo Sánchez. Sandra Pineau-Boddison has been elected as TDECU Board Secretary. With more than 35 years of experience, she brings a seasoned executive's expertise across customer service, digital strategy, and product marketing. She served as Senior Vice President Customers at United Airlines, where she was responsible for the end-to-end passenger journey and the development of brand loyalty initiatives. She currently serves as Partner and Managing Director of The Hayward Partnership and is CEO and Founder of SPB Consulting, LLC. Pineau-Boddison holds a Master of Business Administration from California State University, Long Beach, and a Bachelor of Business Administration in Marketing from Texas State University. She has also received an honorary doctorate from the North American Association of Food Equipment Manufacturers (NAFEM). Her recognitions include being named one of the Illinois Diversity Council's Most Powerful and Influential Women, and she is an active member of Women Corporate Directors (WCD). Manolo Sánchez has also been elected/selected as a member to the TDECU Board. He is currently a director at Fannie Mae, Affirm, Stewart Information Services and Nomad Global. He previously served as Chair and CEO of BBVA Compass for more than a decade, where he led the organization through significant growth and transformation. Sánchez is a graduate of Yale University and holds master's degrees in international relations from the London School of Economics and in advanced European economics from the College of Europe in Bruges, Belgium. Sánchez teaches a course on disruption in financial services at Rice University's esteemed Jesse H. Jones Graduate School of Business and advises several fintech and blockchain startups. TDECU looks forward to the leadership and perspective Burke, Pineau-Boddison and Sánchez bring as the credit union continues to serve its Members and strengthen its impact across the communities it serves. Attachments Media gallery
Meet Tex: TDECU's smarter voice assistant. Powered by Glia's Banking AI and Illuma's Voice Security, "Tex" delivers instant support with real-time fraud protection TDECU, Houston's largest credit union, has expanded its partnership with Glia and Illuma to improve the Member experience with Tex, a self-learning AI-powered voice assistant. The tool was built to help Members receive faster, more intuitive support. After years of supporting Members as TDECU's virtual chat assistant, Tex now extends the same capabilities to voice calls, creating a seamless Member experience across every channel. "As technology evolves, so do our Members' expectations for faster, more personalized service. That's why we are committed to delivering the same great personal experience that has helped TDECU grow over the past 70 years," said TDECU President and CEO Isaac Johnson. "Our Members need support that's immediate, intuitive, and available wherever they are. This technology allows them to access the service they value, on their own schedule." Unlike traditional phone trees and menu-based systems, Tex delivers a conversational, human-like experience, allowing Members to authenticate and resolve numerous common inquiries in real time. Tex can support Members with everything from checking account balances to guidance on over 250 specialized financial topics. "Houston has always been a city of trailblazers, defined by a spirit of innovation that reaches for the stars while staying firmly rooted in community," said Dan Michaeli, CEO and co-founder of Glia. "By automating routine interactions with Tex, TDECU is using that same innovative spirit to clear the path for its people. This partnership isn't just about speed; it's about creating a launchpad for TDECU's frontline team to do what it does best - building the deep, human relationships that have been the heartbeat of this community for generations." Unlike generic AI systems, Glia's Banking AI Platform eliminates the risk of AI hallucinations - ensuring every Tex response is accurate and compliant. When paired with IllumaSHIELD(TM) Voice Security, which uses AI voice intelligence to help combat increasingly sophisticated fraud attempts and AI-generated impersonation scams, TDECU creates a secure yet seamless environment that aligns with its high standards for Member interactions. "As voice fraud grows more sophisticated - driven by social engineering and AI-generated audio - TDECU is taking a proactive approach by introducing a modern, layered voice security strategy," said Milind Borkar, PhD, Founder and CEO of Illuma. "We are proud to support a partner that refuses to compromise on their standards as they push the boundaries of innovation." The result is a triple-win: instant self-service for Members, shorter wait times for those needing human assistance, and greater efficiency for frontline teams during peak call periods. Ultimately, by automating repetitive, high-volume requests, Tex enables TDECU employees to spend more time focusing on complex financial needs, important Member conversations, and long-term relationship-building. TDECU Members own their financial futures and access information with confidence. Visit TDECU.org to join today. About Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI operating system is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-rained agents automate workflows across voice and digital-from front office to back office-resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry's first contractual no-hallucination guarantee. It's why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. Learn more at glia.com. About TDECU Founded in 1955, TDECU is a not-for-profit financial cooperative with more than 397,000 Members and over $5 billion in assets.TDECU currently has more than 30 Member Centers and offers a complete selection of convenient, innovative, and competitive products and services, including a full suite of deposit products as well as mortgage, auto, and personal loan products, digital banking, and business/commercial services.TDECU also offers, through its subsidiaries, retirement planning and wealth management, personal and business insurance products. Members can also access a worldwide network of over 55,000 surcharge-free ATMs. For more information, visit tdecu.org or call (800) 839-1154. About Illuma Illuma is the FinTech leader and the only CUSO specialized in real-time voice security solutions for financial institutions. Its flagship solution, IllumaSHIELD(TM), combines AI-powered voice biometrics and fraud defenses with Multi-Factor Authentication (MFA) and human-AI collaborative intelligence to deliver secure and seamless authentication, reducing fraud risks while improving efficiency in contact centers and self-service channels. IllumaSHIELD(TM) has been featured at premier FinTech events and has won multiple accolades, including 'Best in Show' at Finovate, VentureTech, CreditUnions.com Innovation Series, NACUSO Next Big Idea, and The League of Credit Unions & Affiliates 2025 Shark Tank recognizing its leadership in financial technology innovation. For more information, visit illuma.cx. Make the transition. Keep the connection.
Cornerstone Resources' Executive Search division places Fort Worth Community Credit Union CEO. Michael Massey Cornerstone Resources joins Fort Worth Community Credit Union (FTWCCU) in announcing the placement of the credit union's new president and CEO. Michael Massey, who comes from Houston-based TDECU, will assume his new role on April 6. "I am deeply honored to serve as president and chief executive officer of Fort Worth Community Credit Union," said Massey. "I have tremendous respect for the Board's stewardship and vision for the future of the organization. Together with the credit union's talented leadership team and employees, I look forward to building on the credit union's strong legacy, advancing new opportunities to serve our members, and deepening our impact throughout the communities we serve." Dr. Jude Kiah, director, FTWCCU and CEO search chair, expressed the board's excitement to welcome Massey to FWCCU. "Fort Worth Community Credit Union needed a dynamic and visionary leader that will guide and promote our growth," said Kiah. "Michael is clearly that leader and we are very excited for him to join us on this journey to be the best financial services option for our members." Cornerstone Resources' executive search and professional recruiting (ESPR) division conducted the search. "We put together one of the most impressive short list of candidates for Fort Worth Community CU," said Vice President of Executive Search Marcus Cotton. "We were able to attract quality candidates from coast to coast, and this truly was a national search. Through our intense efforts, thorough vetting, and the board's careful evaluation, Michael Massey rose to the top. We congratulate Michael Massey and we are excited for Fort Worth Community Credit Union and what is in store for their future."